# Why does plex reboot when I try to play certain files? **URL:** \ **Category:** General Discussions\ **Tags:** server-synology, android-mobile-legacy, android-tv\ **Created:** [September 17, 2021, 11:54pm UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084 "2021-09-17T23:54:09Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![JonteWiking](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@JonteWiking](https://forums.plex.tv/u/JonteWiking)\ **Post date:** [September 17, 2021, 11:54pm UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084/1 "2021-09-17T23:54:09Z")
I wanted to watch some doctor who on plex when this happened: [![](https://img.youtube.com/vi/r-qWH-bSx3I/hqdefault.jpg "plex malfunction") ](https://www.youtube.com/watch?v=r-qWH-bSx3I) Now, this happens every time and on nearly all episodes as far as I can tell. With an exeption for some extras apparantly. Can anyone help me figure out what is wrong with these files? I have no problem with any other series or movie so I don’t know why this is so. 😥 ---
**Author:** ![JonteWiking](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@JonteWiking](https://forums.plex.tv/u/JonteWiking)\ **Post date:** [September 18, 2021, 1:11am UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084/3 "2021-09-18T01:11:26Z")
I tries updating it, un- and reinstall plex on the tv and it is still the same. Ill check the channelogs option. But how can it help me find the problem? ---
**Author:** ![JonteWiking](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@JonteWiking](https://forums.plex.tv/u/JonteWiking)\ **Post date:** [September 18, 2021, 1:31am UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084/4 "2021-09-18T01:31:48Z")
Okay, I tried following the instruktions, but I cant find help and support ---
**Author:** ![JonteWiking](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@JonteWiking](https://forums.plex.tv/u/JonteWiking)\ **Post date:** [September 18, 2021, 10:51am UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084/5 "2021-09-18T10:51:58Z")
After some trouble, i have the logs. Please check if you can find the problem. 🙂[Android TV logging.txt](https://forums.plex.tv/uploads/short-url/jeLzmz5PgWJG9XfiGTgvoYcntjZ.txt) (846.2 KB) [Plex Media Server Logs\_2021-09-18\_12-48-32.zip](https://forums.plex.tv/uploads/short-url/f9jdVqJkNSRfbxCPtys07L3eLE4.zip) (5.6 MB) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [September 20, 2021, 5:21am UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084/7 "2021-09-20T05:21:55Z")
The logs show that the app is trying to direct play the file. The crash itself isn’t caught but typically if this happens while direct playing, there is either something wrong with the file or the device is running into a memory limitation. You do have PGS subtitles selected. I would try without that and see if that prevents the crashing. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 19, 2021, 5:22am UTC](https://forums.plex.tv/t/why-does-plex-reboot-when-i-try-to-play-certain-files/744084/8 "2021-12-19T05:22:49Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.