Why is the movie artwork not being displayed correctly

apple-tv

#1

The movie artwork is being displayed not in the normal movie poster shape ( format ?) but rather similar to the way the "continue watching" feature is displayed. This issue is only on the Apple TV. Movies artwork is ok on my android TV and when I view on Plex in a browser. I would appreciate some help.


#2

it’s displaying normally in my Apple TV 4k (latest updates).
Anything specific about your setup? Do you see the actual poster in the wrong aspect ratio or don’t you see a poster at all (but e.g. a still instead)?


#3

Are you using some sort “drive pooling”?
I have Movies on a pair of pooled drives, and TV Shows on standard NTFS. My Movie posters are as you describe, and my TV Shows are fine.

Last section:
https://support.plex.tv/articles/201424327-why-do-i-get-metadata-but-no-images-for-my-library-items/


#4

The actual poster is in the wrong aspect ratio.