Why isn't it showing other quality options? Where's the 1080 and the other 720s?

[tom80H]

There’s a guide with some instructions on how to troubleshoot remote access configurations and issues.

The Basics of Remote Access Troubleshooting

When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated support article on troubleshooting your remote access. I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address…