Why won't Plex stream Mavic Air footage without crashing?

android-tv
fire-tv

#1

Content is 4K 100Mbs and is located on a ReadyNAS 516 which is also the PMS. Client is a Shield which should be able to handle the content w/o any transcoding. Playing the content will crash the Plex client after a few seconds of successful streaming.


#2

I could be wrong, but I believe the issue causing the transcode is related to the extremely high bitrate.
I would run this through something like Handbrake and bring that rate down to see if you experience the same thing.


#3

That would make sense, but does the Shield really need it to be transcoded in the first place?


#4

In Plex client, set Display Information = on. Play the video and pull up the on screen controls (pause, etc). Look in upper left corner of screen. You should see a status with some info on why the video is transcoding.

Does the video have audio? If not, make sure you're running the current Plex client, v7.0.3. There was a bug in some of the early 6.x releases where video w/o an audio track would not play.

Analyze the video with MediaInfo or check the Plex XML for the video. Make sure you're not exceeding the Shield's limits WRT profile & level.

Can you successfully play other high bit rate movies? You might try the Jellyfish test files, http://jell.yfish.us/, and see they will play on your setup.