# why wont plex update?

**URL:** <https://forums.plex.tv/t/why-wont-plex-update/152300>\
**Category:** General Discussions\
**Created:** [July 22, 2016, 1:13am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300 "2016-07-22T01:13:40Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 22, 2016, 1:13am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/1 "2016-07-22T01:13:40Z")

</div>

keeps giving me an error when trying to update. here is the log. any one experiencing this? pretty frustrating when plex keeps crashing no matter what i try and the answer i seem to find on the forum is to update!

[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Maxwell\AppData\Local\Plex Media Server\Updates\1.0.2.2413-7caf41d\packages’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Maxwell\AppData\Local\Temp\Plex Media Server\_20160721205921.log’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’  
[1548:06DC][2016-07-21T20:59:21]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033  
[1548:06DC][2016-07-21T20:59:21]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.0.2.2413’  
[1548:11A8][2016-07-21T20:59:21]i100: Detect begin, 14 packages  
[1548:11A8][2016-07-21T20:59:21]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘PreviousInstallFolder’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:21]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1  
[1548:11A8][2016-07-21T20:59:21]i000: Setting numeric variable ‘Found\_ucrtbase\_dll’ to value 1  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘NOT Found\_ucrtbase\_dll’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:21]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package\_for\_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14’  
[1548:11A8][2016-07-21T20:59:21]i000: Registry value not found. Key = ‘SOFTWARE\Microsoft\Windows NT\CurrentVersion’, Value = ‘ReleaseID’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘7601’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WinRegEditionID’ to value ‘Ultimate’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 7 Ultimate’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’  
[1548:11A8][2016-07-21T20:59:21]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package\_for\_KB2919355~31bf3856ad364e35~x86~~6.3.1.14’  
[1548:11A8][2016-07-21T20:59:21]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘7601’  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘FoundMfPlatDll’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i103: Detected related package: {9FECFE39-4123-40E7-9BCF-0A0DE93092A7}, scope: PerMachine, version: 0.9.1204.0, language: 0 operation: MajorUpgrade  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin7x86, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin7x64, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin8x86, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin8x64, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin81x86, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin81x64, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin10x86, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin10x64, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: pmsshutdown, state: Absent, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: vcredist\_repair, state: Absent, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: vcredist, state: Absent, cached: None  
[1548:11A8][2016-07-21T20:59:21]i101: Detected package: pms, state: Absent, cached: None  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘VersionNT \>= v6.1’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel \< 1)))’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355\_x86 \<\> 112 AND KB2919355\_amd64 \<\> 112))’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:21]i199: Detect complete, result: 0x0  
[1548:06DC][2016-07-21T20:59:23]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0  
[1548:11A8][2016-07-21T20:59:23]i200: Plan begin, 14 packages, action: Install  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT\>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT\>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT\>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘VersionNT\>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511  
[1548:11A8][2016-07-21T20:59:23]i000: Setting string variable ‘WixBundleRollbackLog\_pmsshutdown’ to value ‘C:\Users\Maxwell\AppData\Local\Temp\Plex Media Server\_20160721205921\_000\_pmsshutdown\_rollback.log’  
[1548:11A8][2016-07-21T20:59:23]i000: Setting string variable ‘WixBundleLog\_pmsshutdown’ to value ‘C:\Users\Maxwell\AppData\Local\Temp\Plex Media Server\_20160721205921\_000\_pmsshutdown.log’  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘Bad\_VCRedist’ evaluates to false.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: vcredist\_repair  
[1548:11A8][2016-07-21T20:59:23]i052: Condition ‘NOT Bad\_VCRedist’ evaluates to true.  
[1548:11A8][2016-07-21T20:59:23]w321: Skipping dependency registration on package with no dependency providers: vcredist  
[1548:11A8][2016-07-21T20:59:23]i000: Setting string variable ‘WixBundleLog\_vcredist’ to value ‘C:\Users\Maxwell\AppData\Local\Temp\Plex Media Server\_20160721205921\_001\_vcredist.log’  
[1548:11A8][2016-07-21T20:59:23]i000: Setting string variable ‘WixBundleRollbackLog\_pms’ to value ‘C:\Users\Maxwell\AppData\Local\Temp\Plex Media Server\_20160721205921\_002\_pms\_rollback.log’  
[1548:11A8][2016-07-21T20:59:23]i000: Setting string variable ‘WixBundleLog\_pms’ to value ‘C:\Users\Maxwell\AppData\Local\Temp\Plex Media Server\_20160721205921\_002\_pms.log’  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: pmsshutdown, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: vcredist\_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None  
[1548:11A8][2016-07-21T20:59:23]i201: Planned package: pms, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register  
[1548:11A8][2016-07-21T20:59:23]i299: Plan complete, result: 0x0  
[1548:11A8][2016-07-21T20:59:23]i300: Apply begin  
[1548:11A8][2016-07-21T20:59:23]i010: Launching elevated engine process.  
[1548:11A8][2016-07-21T20:59:23]i011: Launched elevated engine process.  
[1548:11A8][2016-07-21T20:59:23]i012: Connected to elevated engine.  
[0D10:1BE8][2016-07-21T20:59:23]i358: Pausing automatic updates.  
[0D10:1BE8][2016-07-21T20:59:23]i359: Paused automatic updates.  
[0D10:1BE8][2016-07-21T20:59:23]i360: Creating a system restore point.  
[0D10:1BE8][2016-07-21T20:59:29]i361: Created a system restore point.  
[0D10:1BE8][2016-07-21T20:59:29]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cd335e1b-92e8-4461-b9fb-06248b166b72}, options: 0x7, disable resume: No  
[0D10:1BE8][2016-07-21T20:59:29]i000: Caching bundle from: ‘C:\Users\Maxwell\AppData\Local\Temp{68B209F6-4571-4F4B-AF7E-DFD614C8A8D3}.be\pms.exe’ to: ‘C:\ProgramData\Package Cache{cd335e1b-92e8-4461-b9fb-06248b166b72}\pms.exe’  
[0D10:1BE8][2016-07-21T20:59:29]i320: Registering bundle dependency provider: {cd335e1b-92e8-4461-b9fb-06248b166b72}, version: 1.0.2.2413  
[0D10:1BE8][2016-07-21T20:59:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cd335e1b-92e8-4461-b9fb-06248b166b72}, resume: Active, restart initiated: No, disable resume: No  
[1548:198C][2016-07-21T20:59:29]i336: Acquiring container: WixAttachedContainer, copy from: C:\Users\Maxwell\AppData\Local\Plex Media Server\Updates\1.0.2.2413-7caf41d\packages\Plex-Media-Server-1.0.2.2413-7caf41d-en-US.exe  
[1548:198C][2016-07-21T20:59:29]i000: Setting string variable ‘WixBundleLastUsedSource’ to value ‘C:\Users\Maxwell\AppData\Local\Plex Media Server\Updates\1.0.2.2413-7caf41d\packages’  
[0D10:0954][2016-07-21T20:59:30]i305: Verified acquired payload: pmsshutdown at path: C:\ProgramData\Package Cache.unverified\pmsshutdown, moving to: C:\ProgramData\Package Cache{93531277-7993-4FE6-8168-7B1C955BDADB}v1.0.2413\pms-shutdown.msi.  
[0D10:0954][2016-07-21T20:59:30]i305: Verified acquired payload: vcredist at path: C:\ProgramData\Package Cache.unverified\vcredist, moving to: C:\ProgramData\Package Cache\7A672AE60FB7E029597C6A183CB7936EAFF31A98\vcredist\_x86.exe.  
[0D10:0954][2016-07-21T20:59:32]i305: Verified acquired payload: pms at path: C:\ProgramData\Package Cache.unverified\pms, moving to: C:\ProgramData\Package Cache{259C84DC-E8E3-4A3F-A743-AF755318F5C6}v1.0.2413\pms.msi.  
[0D10:1BE8][2016-07-21T20:59:32]i323: Registering package dependency provider: {93531277-7993-4FE6-8168-7B1C955BDADB}, version: 1.0.2413, package: pmsshutdown  
[0D10:1BE8][2016-07-21T20:59:32]i301: Applying execute package: pmsshutdown, action: Install, path: C:\ProgramData\Package Cache{93531277-7993-4FE6-8168-7B1C955BDADB}v1.0.2413\pms-shutdown.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’  
[1548:11A8][2016-07-21T20:59:34]i319: Applied execute package: pmsshutdown, result: 0x0, restart: None  
[0D10:1BE8][2016-07-21T20:59:34]i325: Registering dependency: {cd335e1b-92e8-4461-b9fb-06248b166b72} on package provider: {93531277-7993-4FE6-8168-7B1C955BDADB}, package: pmsshutdown  
[0D10:1BE8][2016-07-21T20:59:34]i301: Applying execute package: vcredist, action: Install, path: C:\ProgramData\Package Cache\7A672AE60FB7E029597C6A183CB7936EAFF31A98\vcredist\_x86.exe, arguments: ‘“C:\ProgramData\Package Cache\7A672AE60FB7E029597C6A183CB7936EAFF31A98\vcredist\_x86.exe” /install /quiet /norestart’  
[1548:11A8][2016-07-21T20:59:42]i319: Applied execute package: vcredist, result: 0x0, restart: None  
[0D10:1BE8][2016-07-21T20:59:42]i323: Registering package dependency provider: {259C84DC-E8E3-4A3F-A743-AF755318F5C6}, version: 1.0.2413, package: pms  
[0D10:1BE8][2016-07-21T20:59:42]i301: Applying execute package: pms, action: Install, path: C:\ProgramData\Package Cache{259C84DC-E8E3-4A3F-A743-AF755318F5C6}v1.0.2413\pms.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server” WINDOWSTYPE=“Client”’  
[0D10:1BE8][2016-07-21T20:59:48]e000: Error 0x80070643: Failed to install MSI package.  
[0D10:1BE8][2016-07-21T20:59:48]e000: Error 0x80070643: Failed to execute MSI package.  
[1548:11A8][2016-07-21T20:59:48]e000: Error 0x80070643: Failed to configure per-machine MSI package.  
[1548:11A8][2016-07-21T20:59:48]i319: Applied execute package: pms, result: 0x80070643, restart: None  
[1548:11A8][2016-07-21T20:59:48]e000: Error 0x80070643: Failed to execute MSI package.  
[0D10:1BE8][2016-07-21T20:59:48]i318: Skipped rollback of package: pms, action: Uninstall, already: Absent  
[1548:11A8][2016-07-21T20:59:48]i319: Applied rollback package: pms, result: 0x0, restart: None  
[0D10:1BE8][2016-07-21T20:59:48]i329: Removed package dependency provider: {259C84DC-E8E3-4A3F-A743-AF755318F5C6}, package: pms  
[0D10:1BE8][2016-07-21T20:59:48]i351: Removing cached package: pms, from path: C:\ProgramData\Package Cache{259C84DC-E8E3-4A3F-A743-AF755318F5C6}v1.0.2413  
[0D10:1BE8][2016-07-21T20:59:48]i351: Removing cached package: vcredist, from path: C:\ProgramData\Package Cache\7A672AE60FB7E029597C6A183CB7936EAFF31A98  
[0D10:1BE8][2016-07-21T20:59:48]i326: Removed dependency: {cd335e1b-92e8-4461-b9fb-06248b166b72} on package provider: {93531277-7993-4FE6-8168-7B1C955BDADB}, package pmsshutdown  
[0D10:1BE8][2016-07-21T20:59:48]i301: Applying rollback package: pmsshutdown, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“C:\Program Files (x86)\Plex\Plex Media Server”’  
[1548:11A8][2016-07-21T20:59:48]i319: Applied rollback package: pmsshutdown, result: 0x0, restart: None  
[0D10:1BE8][2016-07-21T20:59:48]i329: Removed package dependency provider: {93531277-7993-4FE6-8168-7B1C955BDADB}, package: pmsshutdown  
[0D10:1BE8][2016-07-21T20:59:48]i351: Removing cached package: pmsshutdown, from path: C:\ProgramData\Package Cache{93531277-7993-4FE6-8168-7B1C955BDADB}v1.0.2413  
[0D10:1BE8][2016-07-21T20:59:48]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cd335e1b-92e8-4461-b9fb-06248b166b72}, resume: None, restart: None, disable resume: No  
[0D10:1BE8][2016-07-21T20:59:48]i330: Removed bundle dependency provider: {cd335e1b-92e8-4461-b9fb-06248b166b72}  
[0D10:1BE8][2016-07-21T20:59:48]i352: Removing cached bundle: {cd335e1b-92e8-4461-b9fb-06248b166b72}, from path: C:\ProgramData\Package Cache{cd335e1b-92e8-4461-b9fb-06248b166b72}  
[0D10:1BE8][2016-07-21T20:59:48]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cd335e1b-92e8-4461-b9fb-06248b166b72}, resume: None, restart initiated: No, disable resume: No  
[1548:11A8][2016-07-21T20:59:48]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

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<div class="post-metadata">

**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [July 22, 2016, 1:19am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/2 "2016-07-22T01:19:35Z")

</div>

What OS? How are you doing the update - from within the app or do you download the installer and do a manual install?

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<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 22, 2016, 2:17am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/3 "2016-07-22T02:17:43Z")

</div>

windows 7 OS and ive tried both. direct download from the website and in the plex media server

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<div class="post-metadata">

**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [July 22, 2016, 2:21am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/4 "2016-07-22T02:21:16Z")

</div>

Are you running SP1 and are you fully patched, including IE11? The Visual C++ redistributable isn’t getting installed, and the usual culprit is dependencies that Microsoft introduced recently that require patches to be installed in order to install it.

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<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 22, 2016, 3:09am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/5 "2016-07-22T03:09:42Z")

</div>

my copy of windows is not genuine. upgraded to windows 10 a few months ago and didnt like it. when i reverted to windows 7 it informed me my copy was not genuine. i do not use internet explorer. Chrome is my default and PMS runs through that. PMS only started crashing this week though.

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<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 22, 2016, 3:11am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/6 "2016-07-22T03:11:44Z")

</div>

if going genuine will help my cause i will go back to windows 10. how does PMS run on windows 10?

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<div class="post-metadata">

**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [July 22, 2016, 3:51am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/7 "2016-07-22T03:51:39Z")

</div>

It runs just fine on Windows 10.

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<div class="post-metadata">

**Author:** ![Mediaconoclast](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mediaconoclast/32/126024_2.png) [@Mediaconoclast](https://forums.plex.tv/u/Mediaconoclast)\
**Post date:** [July 22, 2016, 3:52am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/8 "2016-07-22T03:52:49Z")

</div>

If that “not-genuine” flag doesn’t getcha now, it will getcha sooner rather than later. Call Microsoft and explain you want to stay with 7, or upgrade.

As for PMS on Win10, it works fine.

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<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 22, 2016, 3:53am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/9 "2016-07-22T03:53:48Z")

</div>

maybe i will give windows 10 another try. ill keep you posted on whether it fixes my issue

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<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 25, 2016, 1:17am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/10 "2016-07-25T01:17:44Z")

</div>

im now windows 10 genuine and still crashing after one episode or movie. still getting same error message when trying to update.

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<div class="post-metadata">

**Author:** ![projectsrt](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/projectsrt/32/20218_2.png) [@projectsrt](https://forums.plex.tv/u/projectsrt)\
**Post date:** [July 27, 2016, 4:03am UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/11 "2016-07-27T04:03:14Z")

</div>

getting this message when trying to update. anybody?  
 ![](https://global.discourse-cdn.com/plex/original/3X/7/c/7ce0f882fbfd474dd88b6498fdc77bf91a692cd7.png)

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<div class="post-metadata">

**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [July 30, 2016, 6:55pm UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/12 "2016-07-30T18:55:18Z")

</div>

If you download the update from [plex.tv](http://plex.tv), close the Plex server, and install it manually, do you still get that error message?

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 9:39pm UTC](https://forums.plex.tv/t/why-wont-plex-update/152300/13 "2020-01-07T21:39:43Z")

</div>