# Will upgrading prevent my streams from loading in 360p?

**URL:** <https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [February 8, 2022, 4:39am UTC](https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296 "2022-02-08T04:39:20Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Andrew1Downs](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@Andrew1Downs](https://forums.plex.tv/u/Andrew1Downs)\
**Post date:** [February 8, 2022, 4:39am UTC](https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296/1 "2022-02-08T04:39:20Z")

</div>

Server Version#: 4.74.1

I have a handful of things on my Plex Server running off my desktop and it’s more than powerful enough to encode everything, I didn’t have this issue on my home network but here at college with multiple routers I can still access my Plex Server from another spot on campus but I can only seem to load my content in like 360p. I don’t have access to change or edit anything network-wise, but I was wondering if I purchased the lifetime plex pass if this would fix my issue or not, as with that you can stream your content from anywhere so I figured it has to right?

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 8, 2022, 9:43am UTC](https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296/2 "2022-02-08T09:43:51Z")

</div>

You are most likely in a multiple-NAT situation, which as you are describing it cannot be resolved.  
Therefore you are most likely experiencing the restrictions of the Plex relay connection.  
This is restricted to a bandwidth of just 1 Mbps.  
If you get a Plex pass (life time or monthly), this will be only upgraded to 2 Mbps.

---

<div class="post-metadata">

**Author:** ![Andrew1Downs](https://avatars.discourse-cdn.com/v4/letter/a/e495f1/32.png) [@Andrew1Downs](https://forums.plex.tv/u/Andrew1Downs)\
**Post date:** [February 8, 2022, 4:33pm UTC](https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296/3 "2022-02-08T16:33:48Z")

</div>

All devices here on campus are capped at 30Mbps for upload and download.

---

<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [February 8, 2022, 4:34pm UTC](https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296/4 "2022-02-08T16:34:23Z")

</div>

Sorry, this info bears no importance for your use case/issue.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 9, 2022, 4:35pm UTC](https://forums.plex.tv/t/will-upgrading-prevent-my-streams-from-loading-in-360p/775296/5 "2022-05-09T16:35:23Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.