Windows 10 App crashes on launch

windows-store-app

#1

I have tried deleting and reinstalling, I ran CC Cleaner after uninstall with no success. After loading, I get the following log file:

2018-04-20 09:31:42:2532 [2] INFO - Plex for Windows 3.2.20.0-25990c77041ace893fd87bfa9465bff286f8db84
2018-04-20 09:31:42:2552 [2] INFO - Windows.Desktop 10.0.16299.371
2018-04-20 09:31:42:2582 [2] INFO - [WindowsAppCore] - Current culture is English (Canada) - en


#2

@ronpowers said:
I have tried deleting and reinstalling, I ran CC Cleaner after uninstall with no success. After loading, I get the following log file:

2018-04-20 09:31:42:2532 [2] INFO - Plex for Windows 3.2.20.0-25990c77041ace893fd87bfa9465bff286f8db84
2018-04-20 09:31:42:2552 [2] INFO - Windows.Desktop 10.0.16299.371
2018-04-20 09:31:42:2582 [2] INFO - [WindowsAppCore] - Current culture is English (Canada) - en

Same problem here. Windows said it couldn’t run Plex app so I uninstalled and re-installed, now I get the same log file as above. (Except United States instead of Canada) Log file is generated after launch, upon pin entered for login.


#3

uninstall plex - remove the folder

C:\Users\[username]\AppData\Local\Packages\CAF9E577.Plex_aam28m9va5cke

then go into the registry and remove any mention of plex.

then reboot, reinstall again and let us know if that works


#4

uninstall plex - remove the folder

C:\Users\[username]\AppData\Local\Packages\CAF9E577.Plex_aam28m9va5cke

then go into the registry and remove any mention of plex.

then reboot, reinstall again and let us know if that works


#5

Same here. Removed App. Removed Directory, Registry cleaned. Everytime same Result after User-Select:

2018-04-25 11:37:55:3773 [2] INFO - Plex for Windows 3.2.20.0-25990c77041ace893fd87bfa9465bff286f8db84
2018-04-25 11:37:55:3773 [2] INFO - Windows.Desktop 10.0.17134.1
2018-04-25 11:37:55:3929 [2] INFO - [WindowsAppCore] - Current culture is Englisch (Vereinigte Staaten) - en

This is on every Windows 10 Maschine (Some are Insider, some are normal ones) that i have.


#6

Someone have a idea? My Language is german, why plex telling my something about “Current culture is Englisch (Vereinigte Staaten) - en” ?


#7

My Plex apps does the same (crash after selecting user) the first time that I start it (each days?). But, the second time (and the next) it’s working fine. I will try to put logging ON for the next time. I got Windows 10 1709 Enterprise Edition 64 bits french-Canada on a Surface Laptop. (It’s working fine on my others computers…)


#8

I’ve started getting this on my laptop. I did recently have to replace the keyboard and used a US part, so now I use the US keyboard layout, but my language settings remains as English (United Kingdom). Could this be related. Seems odd its crashing after culture message.