Windows 10 Plex Media Player crashes when I lock my computer

windows-store-app

#1

I've been having an issue with my ~~Plex Media Player~~ Plex for Windows on my Surface Pro 4 running Windows 10 1703.

Whenever I lock the screen (Windows key - L), then log back in, Plex always crashes. It remains for a couple seconds, then closes.

I am unsure about when this started, but attached is my Media Player log file.

It isn't a big issue, but it is an annoyance.

Thank you for any assistance.


#2

I've started noticing the same as well, but only really an issue when trying to sync.


#3

@lukebrandt said:
I've been having an issue with my ~~Plex Media Player~~ Plex for Windows on my Surface Pro 4 running Windows 10 1703.

Whenever I lock the screen (Windows key - L), then log back in, Plex always crashes. It remains for a couple seconds, then closes.

I am unsure about when this started, but attached is my Media Player log file.

It isn't a big issue, but it is an annoyance.

Thank you for any assistance.

Plex crashes for me all the time on my Surface Pro 3. It crashes when my Surfaces goes into connected standby mode, or if it is not the foreground application. I can repo this 100%. I am super tired of this issue.


#4

Yeah the Windows 10 app is pure garbage. Crashes when I lock my computer now too since the last few updates, among NUMEROUS other issues and constant crashing, desync, quality, etc . If the Windows app were free I wouldn't say much, but considering we pay $5 a month for the app I'd say its a big freaking issue.


#5

Package CAF9E577.Plex_3.2.20.0_x64__aam28m9va5cke+App was terminated because it took too long to suspend.
- System

  • Provider

[ Name] Microsoft-Windows-Immersive-Shell
[ Guid] {315A8872-923E-4EA2-9889-33CD4754BF64}

EventID 2484

Version 1

Level 2

Task 2400

Opcode 0

Keywords 0x2000000000000042

  • TimeCreated

[ SystemTime] 2017-08-30T15:30:43.984519400Z

EventRecordID 3966

  • Correlation

[ ActivityID] {10DC532B-1C14-0000-D8BD-8013141CD301}

  • Execution

[ ProcessID] 3288
[ ThreadID] 200

Channel Application

Computer ABAILEY

  • Security

[ UserID] S-1-5-21-1514505488-3689330486-1476259722-1001

  • EventData

PsmKey CAF9E577.Plex_3.2.20.0_x64__aam28m9va5cke+App