# Windows 7 and PlexConnect not working **URL:** \ **Category:** Apps & Creations\ **Created:** [June 18, 2013, 11:26pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690 "2013-06-18T23:26:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![hnrabe](https://avatars.discourse-cdn.com/v4/letter/h/9fc348/32.png) [@hnrabe](https://forums.plex.tv/u/hnrabe)\ **Post date:** [June 18, 2013, 11:26pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/1 "2013-06-18T23:26:08Z")
I am trying to install PlexConnect on a computer with Windows 7. I downloaded the zip file from git hub and downloaded python version 2.7 since the instructions on git hub said the version 3 would not work. Every time I open the "PlexConnect.py" file it opens a Python window and I see a few lines of text but it window closes immediately so I can't read the text. I've tried opening it several times but the same thing happens. If anyone has any ideas of what to do I would appreciate it. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 19, 2013, 5:31am UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/2 "2013-06-19T05:31:28Z")
...please check and/or attach the file 'PlexConnect.log', which should be geenrated in your current directory. ---
**Author:** ![mazuz](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@mazuz](https://forums.plex.tv/u/mazuz)\ **Post date:** [June 19, 2013, 11:01am UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/3 "2013-06-19T11:01:09Z")
i have the same problem: my PlexConnect Log: 13:33:15 PlexConnect: started: 13:33:15 13:33:15 PlexConnect: \*\*\* 13:33:15 PlexConnect: PlexConnect 13:33:15 PlexConnect: Press ENTER to shut down. 13:33:15 PlexConnect: \*\*\* 13:33:15 PlexConnect: started: 13:33:15 13:33:15 PlexConnect: IP\_self: 10.0.0.4 13:33:15 PlexGDM: \*\*\* 13:33:15 PlexGDM: looking up Plex Media Server 13:33:15 PlexGDM: \*\*\* 13:33:16 PlexGDM: servers discovered: 1 13:33:16 PlexConnect: PMS: 10.0.0.4:32400 13:33:16 DNSServer: started: 13:33:16 13:33:16 DNSServer: \*\*\* 13:33:16 DNSServer: Starting up. 13:33:16 DNSServer: intercept trailers.apple.com: 10.0.0.4 13:33:16 DNSServer: forward other to higher level DNS: 8.8.8.8 13:33:16 DNSServer: \*\*\* 13:33:16 WebServer: started: 13:33:16 13:33:16 WebServer: \*\*\* 13:33:16 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. 13:33:16 WebServer: \*\*\*   in addtion,when the process done (13:33:16 WebServer: \*\*\*) i am trying to lanch in the aptv3 the trilaer screen and i am getting error.   please let me know what i need to do ? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 19, 2013, 1:53pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/4 "2013-06-19T13:53:14Z")
> I am trying to install PlexConnect on a computer with Windows 7. I downloaded the zip file from git hub and downloaded python version 2.7 since the instructions on git hub said the version 3 would not work. Every time I open the "PlexConnect.py" file it opens a Python window and I see a few lines of text but it window closes immediately so I can't read the text. I've tried opening it several times but the same thing happens. If anyone has any ideas of what to do I would appreciate it. Are you hitting the enter button after opening the .py file? If so you are shutting it down. ---
**Author:** ![felixcatx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/felixcatx/32/6602_2.png) [@felixcatx](https://forums.plex.tv/u/felixcatx)\ **Post date:** [June 19, 2013, 2:20pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/5 "2013-06-19T14:20:02Z")
> i have the same problem: > > my PlexConnect Log: > > 13:33:15 PlexConnect: started: 13:33:15 > > 13:33:15 PlexConnect: \*\*\* > > 13:33:15 PlexConnect: PlexConnect > > 13:33:15 PlexConnect: Press ENTER to shut down. > > 13:33:15 PlexConnect: \*\*\* > > 13:33:15 PlexConnect: started: 13:33:15 > > 13:33:15 PlexConnect: IP\_self: 10.0.0.4 > > 13:33:15 PlexGDM: \*\*\* > > 13:33:15 PlexGDM: looking up Plex Media Server > > 13:33:15 PlexGDM: \*\*\* > > 13:33:16 PlexGDM: servers discovered: 1 > > 13:33:16 PlexConnect: PMS: 10.0.0.4:32400 > > 13:33:16 DNSServer: started: 13:33:16 > > 13:33:16 DNSServer: \*\*\* > > 13:33:16 DNSServer: Starting up. > > 13:33:16 DNSServer: intercept trailers.apple.com: 10.0.0.4 > > **13:33:16 DNSServer: forward other to higher level DNS: 8.8.8.8** > > 13:33:16 DNSServer: \*\*\* > > 13:33:16 WebServer: started: 13:33:16 > > 13:33:16 WebServer: \*\*\* > > 13:33:16 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80. > > 13:33:16 WebServer: \*\*\* > >   > > in addtion,when the process done (13:33:16 WebServer: \*\*\*) i am trying to lanch in the aptv3 the trilaer screen and i am getting error. > >   > > please let me know what i need to do ?   I think you forgot to put the number of valid DNS server in scirpt! The DNS IP is **returning** **8.8.8.8** (default blanc script)   Download the latest version of the Plexcannect and change the lines of IP **_DNS_** and PlexServer in this case is "10.0.0.4". Good luck! ;) ---
**Author:** ![hnrabe](https://avatars.discourse-cdn.com/v4/letter/h/9fc348/32.png) [@hnrabe](https://forums.plex.tv/u/hnrabe)\ **Post date:** [June 19, 2013, 3:03pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/6 "2013-06-19T15:03:35Z")
Rock Star: I don't think anything was created, and I don't press enter when opening it. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 19, 2013, 3:52pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/7 "2013-06-19T15:52:29Z")
\>\> Rock Star: "Rock Star" is the title, Baa is the name. Don't know how I got that title, must be somehow north of 500 msgs... ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 19, 2013, 3:53pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/8 "2013-06-19T15:53:22Z")
mazuz: \>\> i have the same problem: How is that the same issue, when hnrabe has no chance to read, let alone copy the terminal content? ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 19, 2013, 3:55pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/9 "2013-06-19T15:55:07Z")
\>\> I think you forgot to put the number of valid DNS server in scirpt! The DNS IP is  **returning****  8.8.8.8 **(default blanc script) No... 8.8.8.8 is fine. It is the google main DNS. Don't point it to your own computer, this DNS server is used for external, otherwise unsolved requests. If you want to change it... set it to your own router or your ISP's DNS. ---
**Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 19, 2013, 4:41pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/10 "2013-06-19T16:41:50Z")
> ~~Rock Star~~ Baa: > > I don't think anything was created, and I don't press enter when opening it. We have to know what is going on... Try the following: - open the "cmd" prompt manually - "cd" to the folder where PlexConnect is stored - type "python PlexConnect.py" ...having the window open should prevent the disappearing text. Please sent the window content, my guess is, you are missing some files. ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 19, 2013, 4:51pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/11 "2013-06-19T16:51:09Z")
It does seem some people are downloading some of the files rather than the zip file, containing everything, linked in the install guide. ---
**Author:** ![felixcatx](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/felixcatx/32/6602_2.png) [@felixcatx](https://forums.plex.tv/u/felixcatx)\ **Post date:** [June 19, 2013, 5:18pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/12 "2013-06-19T17:18:55Z")
> \>\> I think you forgot to put the number of valid DNS server in scirpt! The DNS IP is  **returning****  8.8.8.8 **(default blanc script) > > No... 8.8.8.8 is fine. It is the google main DNS. > > Don't point it to your own computer, this DNS server is used for external, otherwise unsolved requests. > > If you want to change it... set it to your own router or your ISP's DNS. Hi Baa, In my case I put the DNS of my ISP, (in Brazil) and run fine. But is 8.8.8.8 is OK, forget it! Regards! 8^) ---
**Author:** ![adwivedi16](https://avatars.discourse-cdn.com/v4/letter/a/a88e57/32.png) [@adwivedi16](https://forums.plex.tv/u/adwivedi16)\ **Post date:** [June 26, 2013, 4:12am UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/13 "2013-06-26T04:12:32Z")
When I launch the trailer app on the atv I get the plex menu and I can browse the media but when I select a media to play it gets stuck on Accessing Trailers. Waited a while with no luck. Atv ver 5.3 Plex server and plex connect on windows 7 Any idea what might be the issue? ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 26, 2013, 6:48am UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/14 "2013-06-26T06:48:30Z")
> When I launch the trailer app on the atv I get the plex menu and I can browse the media but when I select a media to play it gets stuck on Accessing Trailers. Waited a while with no luck. > Atv ver 5.3 > Plex server and plex connect on windows 7 > Any idea what might be the issue? Please read the sticky, especially the link on how to report a problem. ---
**Author:** ![DaveFlave](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@DaveFlave](https://forums.plex.tv/u/DaveFlave)\ **Post date:** [June 26, 2013, 1:06pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/15 "2013-06-26T13:06:26Z")
I had the same problem as the original post. Double click on PlexConnect.py and a cmd window would open briefly show some text and close.  Turns out that I had put the PlexConnect files into a folder under C:\Program FIles\PlexConnect. This was set to read only somehow. By oing the files to another folder (D:\PlexConnect) I was then able to run it.  I also had to add python to the windows Path, as it wasnt there automatically.  Hope this helps others. ---
**Author:** ![peterdvu07](https://avatars.discourse-cdn.com/v4/letter/p/94ad74/32.png) [@peterdvu07](https://forums.plex.tv/u/peterdvu07)\ **Post date:** [June 27, 2013, 11:59pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/16 "2013-06-27T23:59:46Z")
I ran into the same issue.  Tried running it from the command prompt and received the following output: C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\>plexconnect.py Traceback (most recent call last):   File "C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\PlexConnect.py", line 16, in \ **Author:** ![baa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/baa/32/2026_2.png) [@baa](https://forums.plex.tv/u/baa)\ **Post date:** [June 28, 2013, 6:53am UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/17 "2013-06-28T06:53:04Z") > I ran into the same issue.  Tried running it from the command prompt and received the following output: > > > > C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\>plexconnect.py > > Traceback (most recent call last): > >   File "C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\PlexConnect.py", line 16, in \ >     import DNSServer, WebServer > >   File "C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\DNSServer.py", line 104 > >     print "ID {0:04x}".format((ord(paket[0])\<\<8)+ord(paket[1])) > >                      ^ > > SyntaxError: invalid syntax Bad python version... most likely doesn't support string.format(). What python version do you run? 2.5.x? ---
**Author:** ![peterdvu07](https://avatars.discourse-cdn.com/v4/letter/p/94ad74/32.png) [@peterdvu07](https://forums.plex.tv/u/peterdvu07)\ **Post date:** [June 28, 2013, 12:20pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/18 "2013-06-28T12:20:36Z")
> Bad python version... most likely doesn't support string.format(). > > What python version do you run? 2.5.x? Running 3.3.2 ---
**Author:** ![f00b4r](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/f00b4r/32/768_2.png) [@f00b4r](https://forums.plex.tv/u/f00b4r)\ **Post date:** [June 28, 2013, 12:25pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/19 "2013-06-28T12:25:22Z")
3.x is not supported if you check the install guide. Download 2.7 ---
**Author:** ![peterdvu07](https://avatars.discourse-cdn.com/v4/letter/p/94ad74/32.png) [@peterdvu07](https://forums.plex.tv/u/peterdvu07)\ **Post date:** [June 28, 2013, 1:04pm UTC](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690/20 "2013-06-28T13:04:35Z")
> 3.x is not supported if you check the install guide. > > Download 2.7 You are right, I guess I skipped over that part in the installation guide since I was eager to get it running.  I uninstalled 3.3.2 and installed 2.7.5.  It didn't work from my c:, I received the following error:   C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\>plexconnect.py Traceback (most recent call last):   File "C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\PlexConnect.py", line 33, in     dinit('PlexConnect', param, True)  # init logging, new file, main process   File "C:\Program Files (x86)\Plex\Plex Connect\PlexConnect-XML\_templates\Debug.py", line 40, in dinit     f = open(g\_logfile, 'w') IOError: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\Plex\\Plex Connect\\PlexConnect-XML\_templates\\PlexConnect.log'   But if I run it from a mount drive (Z:), then it works perfect.  This is fine with me, just thought I would mention it for the others.  Thanks for the help. [Next page](https://forums.plex.tv/t/windows-7-and-plexconnect-not-working/36690.md?page=2)