# \[Windows\] Plex server cannot transcode TrueHD

**URL:** <https://forums.plex.tv/t/windows-plex-server-cannot-transcode-truehd/889260>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [September 23, 2024, 8:13am UTC](https://forums.plex.tv/t/windows-plex-server-cannot-transcode-truehd/889260 "2024-09-23T08:13:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![patramsden](https://avatars.discourse-cdn.com/v4/letter/p/898d66/32.png) [@patramsden](https://forums.plex.tv/u/patramsden)\
**Post date:** [September 23, 2024, 8:13am UTC](https://forums.plex.tv/t/windows-plex-server-cannot-transcode-truehd/889260/1 "2024-09-23T08:13:17Z")

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Hi

Recently uploaded some h.265 content that has TrueHD audio and now plex errors with transcoding with the below error.

I have tried clearing the codecs folder and let the server re-obtain but this didnt help.

Has anyone else had this? or know what the fix is?

Sep 23, 2024 09:09:32.011 [7216] ERROR - [Req#228/Transcode/vdmiz1hwanv5slefiwlmh3fz/6a7a25ca-e5c3-4293-84bf-2ce2ab252285] Error while decoding stream #0:1: Unknown error occurred  
Sep 23, 2024 09:09:32.047 [7216] ERROR - [Req#229/Transcode/vdmiz1hwanv5slefiwlmh3fz/6a7a25ca-e5c3-4293-84bf-2ce2ab252285] [truehd\_eae @ 000001c17eefc000] error reading output: -1313558101 (Unknown error occurred)

OS : Windows Server 2022  
Server Version#: 1.41.0.8992  
Player Version#: All Players

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<div class="post-metadata">

**Author:** ![MovieFan](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MovieFan](https://forums.plex.tv/u/MovieFan)\
**Post date:** [September 29, 2024, 11:55pm UTC](https://forums.plex.tv/t/windows-plex-server-cannot-transcode-truehd/889260/2 "2024-09-29T23:55:54Z")

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In the codec folder do you have “Easy Audio Encoder-xxxxxxx” followed by any “EasyAudioEncoder” folder with a single “EasyAudioEncoder.exe” file?

If not, it means something is stopping PMS from downloading this needed file. Check your logs to see if there is more info about not being able to get this file.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 28, 2024, 11:56pm UTC](https://forums.plex.tv/t/windows-plex-server-cannot-transcode-truehd/889260/3 "2024-12-28T23:56:25Z")

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