# Windows reinstall, No Server Settings, Cannot Make a New Server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [June 16, 2023, 3:43pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618 "2023-06-16T15:43:06Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 3:43pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/1 "2023-06-16T15:43:06Z")
Server Version#: Player Version#: So here is the Issue I have been experiencing. I reinstalled Windows 10 the other day and after getting Windows 10 updated and all drivers installed; I installed Plex. I have done this several times in the past with no issue, but this time. when I start the Plex Media Server there is a spinning loading icon and it says that the server is initializing. It just hangs here. When I restart the program, it says I am not authorized. I then have to go into the registry and delete the four registry entries that the plex trouble shooting guide says to do. This allow me to log back into the server but I get the same initializing message a loading icon. I have tried completely deleting all registry entries for plex and reinstalling plex after restarting Windows 10. In addition to the initializing message, all of the server setting are missing from the left screen. I really don’t know what to do next. I have looked in the forums but I cannot find a solution to the issue. ![image](https://global.discourse-cdn.com/plex/original/4X/6/b/3/6b33d6fe078608a054f965ceb0feed0551ba5f99.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 3:52pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/2 "2023-06-16T15:52:07Z")
Maybe [New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096/1) ---
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 5:48pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/3 "2023-06-16T17:48:14Z")
Thank you for the suggestion. Unfortunately, this has not resolved the issue. I still get this screen ![image](https://global.discourse-cdn.com/plex/original/4X/d/3/4/d34c67428acb040180894c8445d6b6e530a92b76.jpeg) If I wait I get this screen. ![image](https://global.discourse-cdn.com/plex/original/4X/6/4/0/640fffbe317ef7d17d8402fb6691521b9dc1c5bb.jpeg) Then, when I sign out and sign back in, I get this. ![image](https://global.discourse-cdn.com/plex/original/4X/4/b/5/4b58dba9b421838af28414d702358ccf47083c17.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 5:56pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/4 "2023-06-16T17:56:29Z")
> [@morganstafford](#): > > when I sign out Why are you signing out? ---
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 5:58pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/5 "2023-06-16T17:58:13Z")
Sorry, my phasing was wrong there, I do not sign out of plex. If I close the plex program or close the web browser I get the not authorized message. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 6:01pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/6 "2023-06-16T18:01:15Z")
Are you using a 3rd-party anti virus software? Which web browser are you using? Is your Windows really up-to-date with the latest updates? ---
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 6:07pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/7 "2023-06-16T18:07:55Z")
For antivirus software I use bitdefender and I have made sure that the plex media server program has access through the firewall on all ports. I am using the most recent build of mozilla firefox. To my knowledge windows is completely up to date. When I tell windows to check it says it is up to date. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 6:16pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/8 "2023-06-16T18:16:30Z")
> [@morganstafford](#): > > For antivirus software I use bitdefender and I have made sure that the plex media server program has access through the firewall on all ports. Disable and try again to claim your server. > [@morganstafford](#): > > I am using the most recent build of mozilla firefox. Make sure you are not using any browser extensions which interfere and change the data communication. Best to disable them all temporarily. ---
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 6:46pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/9 "2023-06-16T18:46:44Z")
I have turned off the bitdefender firewall and I have uninstalled all firefox extensions. I am still having the same issue. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 6:47pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/10 "2023-06-16T18:47:40Z")
Have you tried the method with the `Setup Plex.html` file from the linked article? ---
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 7:05pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/12 "2023-06-16T19:05:20Z")
" Have you tried the method with the `Setup Plex.html` file from the linked article?" Yes, This I have tried and gotten the same results. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 7:06pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/13 "2023-06-16T19:06:40Z")
See if you have more luck after using “Method 2.2” in here, before trying to claim the server: [You need to reclaim your server, but don’t dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1) ---
**Author:** ![morganstafford](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@morganstafford](https://forums.plex.tv/u/morganstafford)\ **Post date:** [June 16, 2023, 7:15pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/14 "2023-06-16T19:15:58Z")
Otto, You’re a steely-eyed missile man. Your 2.2 method fixed it. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [June 16, 2023, 7:16pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/15 "2023-06-16T19:16:26Z")
Thank you for reporting back! This will be valuable info for other users as well. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 14, 2023, 7:16pm UTC](https://forums.plex.tv/t/windows-reinstall-no-server-settings-cannot-make-a-new-server/844618/16 "2023-09-14T19:16:27Z")
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