# Witchcraft ?! **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology, playback\ **Created:** [July 20, 2022, 7:23am UTC](https://forums.plex.tv/t/witchcraft/801394 "2022-07-20T07:23:44Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Toastesser](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@Toastesser](https://forums.plex.tv/u/Toastesser)\ **Post date:** [July 20, 2022, 7:23am UTC](https://forums.plex.tv/t/witchcraft/801394/1 "2022-07-20T07:23:44Z")
Server Version#: 1.27.2.5929-7000 Player Version#: Samsung-TV-Player: newest, PC-Version: 1.48.2.3124-647ff031, PC-Web-Browser, Smartphone-Web-Browsers (Edge, Chrome both newest) When I press “Protokolle Herunterladen/Download Protocols” in the Plex-Windows-App, the webbrowser starts an says “Hmmm… this page is not available” MY PROBLEM: Yesterday a friend of mine called me and said a series he is watching doesn’t work anymore. So I tried and he was right, from one day to another (nothing touched/changed on Plex or the Server, no restart or anything, it’s ALL the same) the series and a lot of other series and films can not load (but not all films/series). The failure-message is: “Dieser Server ist nicht leistungsfähig genug, um Videos konvertieren zu können.” in engl.: “This server is not powerful enough to convert videos.”. But the server is chilling at 10% CPU and the series was an anime at 480p, and AT THE SAME TIME I can load instantly a 60GB 4k Movie without problems. How and why?! Today, the next day, I tryed the same episode again and everything works fine. -what the heck was that? regards Toasty ---
**Author:** ![sixxnet](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@sixxnet](https://forums.plex.tv/u/sixxnet)\ **Post date:** [July 20, 2022, 7:46am UTC](https://forums.plex.tv/t/witchcraft/801394/2 "2022-07-20T07:46:49Z")
Do you have video transcoding turned off and have remote access upload speed set? ---
**Author:** ![Toastesser](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@Toastesser](https://forums.plex.tv/u/Toastesser)\ **Post date:** [July 20, 2022, 7:51am UTC](https://forums.plex.tv/t/witchcraft/801394/3 "2022-07-20T07:51:59Z")
“Video transcoding” is deactivated in Plex under “Transcoder”. And yes “Upload-Speed” is set. Why should some work and some don’t? When nothing changes? -that’s really witchcraft, isn’t it? PS: It still doesn’t work for my friend today. -disapointing BTW: When U deactivate the “Transcoder” under “Transcoder” it isn’t deactivated 😉 -nothing new to me, I always hopped it got fixed, but PLEX didn’t fix it. ---
**Author:** ![sixxnet](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@sixxnet](https://forums.plex.tv/u/sixxnet)\ **Post date:** [July 20, 2022, 8:01am UTC](https://forums.plex.tv/t/witchcraft/801394/4 "2022-07-20T08:01:31Z")
Turn video transcoding back on and the error will go away and/or increase your set upload speed. ---
**Author:** ![Toastesser](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@Toastesser](https://forums.plex.tv/u/Toastesser)\ **Post date:** [July 20, 2022, 9:24am UTC](https://forums.plex.tv/t/witchcraft/801394/5 "2022-07-20T09:24:24Z")
The “Turn video transcoding back on” was the thing. But my question is, to understand the it-problem: why does it stop working, after doing nothing. -that’s why I used the word “witchcraft”, I’m not an IT-Pro, but to me it doesn’t make sense. Thank U for Ur fast answers. \<3 ---
**Author:** ![sixxnet](https://avatars.discourse-cdn.com/v4/letter/s/d9b06d/32.png) [@sixxnet](https://forums.plex.tv/u/sixxnet)\ **Post date:** [July 20, 2022, 5:34pm UTC](https://forums.plex.tv/t/witchcraft/801394/6 "2022-07-20T17:34:29Z")
Not sure. If it’s the same file giving problems then a remux or re-encode of it will probably fix whatever is happening. Otherwise we will need to dig deeper. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2022, 5:38pm UTC](https://forums.plex.tv/t/witchcraft/801394/7 "2022-07-20T17:38:25Z")
Enable the server debug logging (but NOT the verbose logging). restart the server play the problematic items inspect the Plex Media Server.log file immediately afterwards. Look out for lines beginning with `MDE:` There you will likely be able to determine the reason why the server thinks a transcode is required. ---
**Author:** ![Toastesser](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@Toastesser](https://forums.plex.tv/u/Toastesser)\ **Post date:** [July 21, 2022, 2:15pm UTC](https://forums.plex.tv/t/witchcraft/801394/8 "2022-07-21T14:15:47Z")
It transcodes from MP4 to some x264… Probably PLEX can’t handle standards like MP4. -'dunno ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [July 21, 2022, 2:20pm UTC](https://forums.plex.tv/t/witchcraft/801394/9 "2022-07-21T14:20:54Z")
Plex can handle mp4/x264 files just fine. The log lines Otto is referring provide technical details of what exactly is causing/requiring the transcode (e.g. bitrate too high, unsupported encoding level… and yes, if the format/coded isn’t supported, that’ll be in the logs too). ---
**Author:** ![Toastesser](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@Toastesser](https://forums.plex.tv/u/Toastesser)\ **Post date:** [July 27, 2022, 1:53pm UTC](https://forums.plex.tv/t/witchcraft/801394/10 "2022-07-27T13:53:17Z")
Okay, I’ve tested now more video etc. I don’t want any video-transcoding, because at 4k it uses all my CPU-Power and I can’t use my NAS normally. I see, that it cann direct play a 4k movie, but 90% of the time (it’s total random) it transcodes the 4k movie into 1080p, and my NAS is at 100%. Internet is free @45Mbit/s and my friend has a 50Mbit/s downrate. I turned on transcoding because after this the error-message doesn’t show up. -like this user here in this thread said: “Turn video transcoding back on and the error will go away and/or increase your set upload speed.” So I need to turn on transcoding to stop transcoding, then all movies work but it transcodes randomly and uses the whole CPU. How can we fix this, or will there be an update? -I need to fix it, because I bought this NAS for 4.000 € and only for this. 😃 Regards ---
**Author:** ![Toastesser](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@Toastesser](https://forums.plex.tv/u/Toastesser)\ **Post date:** [July 28, 2022, 9:33am UTC](https://forums.plex.tv/t/witchcraft/801394/11 "2022-07-28T09:33:14Z")
[Plex Media Server Logs\_2022-07-28\_11-30-43.zip](https://forums.plex.tv/uploads/short-url/4udJToPXYQreUd0QXLeFcBksfMB.zip) (7.0 MB) At least, it worked. You can only download the [Server Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) threw Plex in the Webbrowser, not in the Windows-App. 😃 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 28, 2022, 10:12am UTC](https://forums.plex.tv/t/witchcraft/801394/12 "2022-07-28T10:12:10Z")
> [@Toastesser](#): > > Internet is free @45Mbit/s and my friend has a 50Mbit/s downrate. There are plenty of 4K files which exceed this bandwidth at least momentarily. 45 Mbps might be enough for the “4K” which you usually get from commercial internet video streaming services. But their “4K” is very different from the 4K which you can find on UHD Bluray discs. The singular bandwidth value you might be seeing in the properties of a video file doesn’t even tell half the story. Because it is simplistically computed by taking the size of the file and dividing it by its play duration. However, that only works for files which have a constant bitrate. Video files pretty much never have constant bit rates. Open the [Plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) XML of one affected video. Look out for the XML properties named `requiredBandwidths="...` These will tell you exactly the _real_ bandwidth requirements to stream this file without requiring transcoding. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 28, 2022, 10:26am UTC](https://forums.plex.tv/t/witchcraft/801394/13 "2022-07-28T10:26:39Z")
This error message indicates some difficulty with either access permissions or codec downloads. It could also be caused by a too low `inotify` [table size](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/22). ```auto Jul 28, 2022 04:36:25.001 [0x7f7fed852b38] ERROR - [Req#72bb1e] [Transcoder] Error while decoding stream #0:1: I/O error Jul 28, 2022 04:36:28.000 [0x7f7fecce6b38] ERROR - [Req#72bb1f] [Transcoder] [eac3_eae @ 0x7f24e48c5040] EAE timeout! EAE not running, or wrong folder? Could not read '/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/pms-53ff86a0-fe98-406f-9b40-d564aa72e68c/EasyAudioEncoder/Convert to WAV (to 8ch or less)/02b9beb2-a801-4ca1-a646-565d25776e88_27755-0-1619.wav' ``` I recommend you to dive into the threads which deal with the “peculiarities” of Plex on Synology, particularly with the changes brought in DSM 7. If you are used to operate Plex Server on Windows, take some extra time to learn the general principles of Linux platforms. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/1): > > Synology Frequently Asked Questions Table of Contents [Intro: Posting in the Plex Synology Forum](https://forums.plex.tv/t/490215/5)DSM 6 & 7 FAQ Some of these FAQ apply equally to DSM 7 and 6. Others do not. Please read carefully before proceeding. [Getting access to the Logs](https://forums.plex.tv/t/490215/6)[Have I installed the latest version…?](https://forums.plex.tv/t/490215/7)[Which version do I need, Intel or ARM?](https://forums.plex.tv/t/490215/8) 3a. [Using Plex’s package signing public key - DSM 6](https://forums.plex.tv/t/490215/9)[LAN addressing requirements - RFC1918 specification for local LAN?](https://forums.plex.tv/t/490215/10)[First run & Setup](https://forums.plex.tv/t/490215/11)[Recommended Media Organization and A…](https://forums.plex.tv/t/490215/12) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [July 28, 2022, 3:34pm UTC](https://forums.plex.tv/t/witchcraft/801394/14 "2022-07-28T15:34:29Z")
To add to Otto, This type error usually happens when you have a large number of folders which PMS is monitoring (automatic). Work through this FAQ . If it applies to you, then apply the final steps to implement the changes it shows. > [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/22): > > FAQ 16: Increase the number of folders Plex can monitor Applicable to all supported versions of DSM. When the Linux ‘inotify’ table fills up, this will cause when Plex to stop automatically detecting new media you add to the server. It will also manifest when there are transcoder problems with Dolby audio codecs. Linux has a default table size which is static. We can increase this at will. On some versions it’s 8192. On newer kernels, the default is 65536 folders. This is easy to incr… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 26, 2022, 3:36pm UTC](https://forums.plex.tv/t/witchcraft/801394/15 "2022-10-26T15:36:28Z")
Closed on October 26, 2022, 3:36pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.