# Wrong cast/actor/person showing

**URL:** <https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664>\
**Category:** General Discussions\
**Created:** [August 7, 2021, 11:31pm UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664 "2021-08-07T23:31:11Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![shawngraham](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@shawngraham](https://forums.plex.tv/u/shawngraham)\
**Post date:** [August 7, 2021, 11:31pm UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/1 "2021-08-07T23:31:11Z")

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I can’t seem to find the “bad/wrong” content forum? Can someone point me to it? This is not the host of this TV show, and I was trying to find out where this is sourced so I could get it fixed. ![Screen Shot 2021-08-07 at 7.25.06 PM](https://global.discourse-cdn.com/plex/original/3X/9/4/94019a06ff375ceeef68cc07f906237521d8114f.png)

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 7, 2021, 11:34pm UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/2 "2021-08-07T23:34:59Z")

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Which show is that?  
If you’re using the Plex TV Series agent for your library, the cast information is usually sourced form The Movie Database (except you manually configured it to a TVDb order).

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**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\
**Post date:** [August 8, 2021, 12:07am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/3 "2021-08-08T00:07:23Z")

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I’m fairly sure the show is “The day the universe changed”

> **[The Day the Universe Changed](https://www.themoviedb.org/tv/883-the-day-the-universe-changed)**
>
> Documentary series about the effect of advances in science and technology on western society in its philosophical aspects.

[https://www.thetvdb.com/series/the-day-the-universe-changed](https://www.thetvdb.com/series/the-day-the-universe-changed)

TMDB definitely has the correct image for James Burke and it’s not the one that Plex offers.

Also is there actually a dedicated place to report such things?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 8, 2021, 12:36am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/4 "2021-08-08T00:36:23Z")

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Thanks @Xhaka … I’ll see if someone can look into this.  
Looks like some bad consolidation of the metadata inside Plex ☹

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**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\
**Post date:** [August 8, 2021, 12:53am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/5 "2021-08-08T00:53:48Z")

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Much appreciated. It definitely is funky.  
I actually just added the show myself and see something totally different.

 ![Capture.PNG](https://global.discourse-cdn.com/plex/original/3X/b/a/baa87c6f45cb2b62929d6c60b567a23088de872f.jpeg)

I don’t see the image that @shawngraham has.  
I do actually see the correct John Burke image to the very right.  
I have no idea where all the other images come from. 😄  
just to add, I am using the new Plex TV scanner

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 8, 2021, 12:58am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/6 "2021-08-08T00:58:03Z")

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@shawngraham : what agent are you using in that library / for that show?

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**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\
**Post date:** [August 8, 2021, 1:14am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/7 "2021-08-08T01:14:56Z")

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May i also ask as I have meaning too for a while.  
When Plex updates this or any other show to fix it…Will the show need the [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) or will a simple refresh metadata suffice?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [August 8, 2021, 1:32am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/8 "2021-08-08T01:32:11Z")

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If it’s indeed just a metadata hiccup, a metadata refresh should do.

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**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\
**Post date:** [August 8, 2021, 1:32am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/9 "2021-08-08T01:32:51Z")

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Excellent thanks.

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<div class="post-metadata">

**Author:** ![shawngraham](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@shawngraham](https://forums.plex.tv/u/shawngraham)\
**Post date:** [August 8, 2021, 2:56am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/10 "2021-08-08T02:56:52Z")

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I sure came to the right place! I refreshed Metadata and it seems to have worked. If you guys did anything - WOW - thank you!

 ![Screen Shot 2021-08-07 at 10.55.52 PM](https://global.discourse-cdn.com/plex/original/3X/b/1/b146b8b4b0e453a0a9863ce51d2f3948f43f8393.jpeg)

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**Author:** ![Xhaka](https://avatars.discourse-cdn.com/v4/letter/x/b487fb/32.png) [@Xhaka](https://forums.plex.tv/u/Xhaka)\
**Post date:** [August 8, 2021, 3:33am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/11 "2021-08-08T03:33:30Z")

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So can I ask which scanner you are using.  
I saw your post and nothing changed for me after refreshing metadata.  
Anyway, cool it’s sorted it for you.

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<div class="post-metadata">

**Author:** ![shawngraham](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@shawngraham](https://forums.plex.tv/u/shawngraham)\
**Post date:** [August 8, 2021, 4:40am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/12 "2021-08-08T04:40:32Z")

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![Screen Shot 2021-08-08 at 12.40.09 AM](https://global.discourse-cdn.com/plex/original/3X/1/c/1ca2ee08e6ebf8ad30d85af46be1ea11ad3ea63b.jpeg)

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<div class="post-metadata">

**Author:** ![shawngraham](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@shawngraham](https://forums.plex.tv/u/shawngraham)\
**Post date:** [August 8, 2021, 4:41am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/13 "2021-08-08T04:41:16Z")

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![Screen Shot 2021-08-08 at 12.41.02 AM](https://global.discourse-cdn.com/plex/original/3X/a/7/a7fb53ef7fd83522d53e24b47dbc04fc8eb8824d.jpeg)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 6, 2021, 4:41am UTC](https://forums.plex.tv/t/wrong-cast-actor-person-showing/734664/14 "2021-11-06T04:41:33Z")

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