# Wrong external subtitle language played **URL:** \ **Category:** Plex Players\ **Tags:** android-tv\ **Created:** [May 30, 2022, 1:28pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942 "2022-05-30T13:28:31Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![koenjansen](https://avatars.discourse-cdn.com/v4/letter/k/c37758/32.png) [@koenjansen](https://forums.plex.tv/u/koenjansen)\ **Post date:** [May 30, 2022, 1:28pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/1 "2022-05-30T13:28:31Z")
Server Version#: 1.26.2.5797 Player Version#: latest nvidia shield pro External subs (srt) are correctly named and recognized. Of course, the language in the srt file is correct. When media is played, subs are in another language. On ios this does not happen. ---
**Author:** ![DorCoMaNdO](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@DorCoMaNdO](https://forums.plex.tv/u/DorCoMaNdO)\ **Post date:** [June 5, 2022, 1:44pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/2 "2022-06-05T13:44:23Z")
I made an explanation of a similar issue here [Plex player on Android TV plays the wrong audio stream in movies - #14 by DorCoMaNdO](https://forums.plex.tv/t/plex-player-on-android-tv-plays-the-wrong-audio-stream-in-movies/776067/14) can you confirm whether it’s the one you’re reporting ---
**Author:** ![koenjansen](https://avatars.discourse-cdn.com/v4/letter/k/c37758/32.png) [@koenjansen](https://forums.plex.tv/u/koenjansen)\ **Post date:** [June 7, 2022, 6:23pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/3 "2022-06-07T18:23:28Z")
Thanks for your reply and report in the other thread 🙂 Yes, just like you, with burn-in auto (instead of image only which i had selected before) all OK. ---
**Author:** ![DorCoMaNdO](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@DorCoMaNdO](https://forums.plex.tv/u/DorCoMaNdO)\ **Post date:** [June 8, 2022, 5:28am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/4 "2022-06-08T05:28:32Z")
Can you update the thread title to include similar details (ex: “Image-formats only breaks subtitle indexing”), and tag android mobile too? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [June 8, 2022, 5:56am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/5 "2022-06-08T05:56:57Z")
Please reproduce the issue and provide the [Android logs](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/) from the app and if the stream is being transcoded, the [PMS logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) too. Also provide the [XML info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) for the video you used in the test. ---
**Author:** ![DorCoMaNdO](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@DorCoMaNdO](https://forums.plex.tv/u/DorCoMaNdO)\ **Post date:** [June 9, 2022, 3:22pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/6 "2022-06-09T15:22:47Z")
Here you go, I used Fantastic Beasts And Where To Find Them, playback first started with SRT English subtitles (which incorrectly used VOBSUB), I then switched it to English VOBSUB and back to SRT, it was transcoding the entire time as a result (despite burn-in being set to “only image formats”), when it actually plays content with SRT subtitles, it does not transcode and instead directly plays the HEVC video (not present with my current test, but it may show up with previously played media if that’s still part of the logs) [Plex Media Server Logs\_2022-06-09\_18-14-53.zip](https://forums.plex.tv/uploads/short-url/z9k2HrZFjxhx7gd81QA9Ik1gNbZ.zip) (3.5 MB) [plex tv logging.txt](https://forums.plex.tv/uploads/short-url/drF7Osd9j3KVI8CLDVbMH05qncK.txt) (4.2 MB) [fantastic beasts 1852.xml.txt](https://forums.plex.tv/uploads/short-url/mklOvlKwdrwG5EybIza3OtkdNnT.txt) (139.4 KB) (forum won’t allow xml uploads so I just appended “.txt”) ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [June 9, 2022, 6:18pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/7 "2022-06-09T18:18:11Z")
Thanks. I can see in your logs what you have described. I’ll need to investigate what is going on. ---
**Author:** ![koenjansen](https://avatars.discourse-cdn.com/v4/letter/k/c37758/32.png) [@koenjansen](https://forums.plex.tv/u/koenjansen)\ **Post date:** [June 9, 2022, 6:35pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/8 "2022-06-09T18:35:18Z")
Thanks for your help 🙂 ---
**Author:** ![koenjansen](https://avatars.discourse-cdn.com/v4/letter/k/c37758/32.png) [@koenjansen](https://forums.plex.tv/u/koenjansen)\ **Post date:** [June 9, 2022, 6:43pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/9 "2022-06-09T18:43:05Z")
My issue i think was different; wrong sub language was displayed, as @DorCoMaNdO described in the linked thread. Burning ‘only image formats’ enabled for me created this issue, every time, when multiple srt files were present. Turning it to ‘auto’ fixed my issue. @anon18523487 do you need report from me as well? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [June 9, 2022, 6:44pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/10 "2022-06-09T18:44:29Z")
Might be the same issue, but yes please send me your logs so I can verify. ---
**Author:** ![koenjansen](https://avatars.discourse-cdn.com/v4/letter/k/c37758/32.png) [@koenjansen](https://forums.plex.tv/u/koenjansen)\ **Post date:** [June 9, 2022, 7:16pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/11 "2022-06-09T19:16:43Z")
I will, but as a newbie to this; please give me some time to explore your quest 🙂 ---
**Author:** ![rwoffice](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@rwoffice](https://forums.plex.tv/u/rwoffice)\ **Post date:** [June 10, 2022, 1:08am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/12 "2022-06-10T01:08:30Z")
Here’s a link for instructions on how to get the logs: > **[Android, Android TV, Fire TV, Portal Logs | Plex Support](https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/)** > > For investigating some issues, we may ask you to share your logs. There are two logs generally of interest in... ---
**Author:** ![DorCoMaNdO](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@DorCoMaNdO](https://forums.plex.tv/u/DorCoMaNdO)\ **Post date:** [June 10, 2022, 2:33am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/13 "2022-06-10T02:33:34Z")
I believe it’s the same issue, the wrong subtitle language will play for me too, it’s just that English was both the first VOBSUB and first SRT subtitle in my repro logs, had I selected SRT #2 (Hebrew) it would’ve used VOBSUB #2 which is Czech. @anon18523487 I could share access to the file if that’d help ---
**Author:** ![Klug](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/klug/32/85541_2.png) [@Klug](https://forums.plex.tv/u/Klug)\ **Post date:** [June 18, 2022, 8:48am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/14 "2022-06-18T08:48:35Z")
Linked to this too? > [@\[BUG\] Subtitle selection does not work at all!](https://forums.plex.tv/t/bug-subtitle-selection-does-not-work-at-all/785544): > > This existed for long long time Say you play a video with two external subs, one english and one dutch or whatever. All your settings are correct. Plex in android will have a tickmark at English extrrnal sub but it will play the dutch. Why? Because D comes before E Theres no way to fix this except if you force transcode Pls pls fix this. It existed for close to 3 years as far as i know ---
**Author:** ![xupamos](https://avatars.discourse-cdn.com/v4/letter/x/f0a364/32.png) [@xupamos](https://forums.plex.tv/u/xupamos)\ **Post date:** [September 15, 2022, 8:28pm UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/15 "2022-09-15T20:28:29Z")
This happens to me as well, to the point I have to use Kodi instead of Plex to watch content. If there are embedded subtitles in the video, I can’t use my srt subtitles. It will always display the first embedded subtitles or nothing at all. ---
**Author:** ![Genisys](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/genisys/32/183931_2.png) [@Genisys](https://forums.plex.tv/u/Genisys)\ **Post date:** [September 18, 2022, 10:05am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/16 "2022-09-18T10:05:27Z")
Well you’re not alone, this bug is going on for a few weeks, and i even had contact with a plex dev to troubleshoot the issue (provided everything they requested and even more) but they can’t reproduce the issue (perhaps because they are using English or none subs as default). But for almost 4 weeks 0 response from them. This happens also on the latest beta and nightly Reset the Shield already 2x to factory settings. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 17, 2022, 10:05am UTC](https://forums.plex.tv/t/wrong-external-subtitle-language-played/794942/17 "2022-12-17T10:05:48Z")
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