# Wrong format? Impossible Plex update on Synology **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [December 18, 2024, 12:50pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237 "2024-12-18T12:50:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![lajos\_andrejkovics](https://avatars.discourse-cdn.com/v4/letter/l/a88e4f/32.png) [@lajos\_andrejkovics](https://forums.plex.tv/u/lajos_andrejkovics)\ **Post date:** [December 18, 2024, 12:50pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/1 "2024-12-18T12:50:54Z")
Server Version#: 1.41.0.8994 Hi all, it’s the 3rd update in line which I cannot install… usually, Plex puts that ‘up’ icon on the web interface, notifying about a new version available, you click it, download it and install it via the Package Center on Synology. At least, it was like this till version 1.41.0.8994, when something’s gone wrong. Since then, I download the package (which is the correct one for the given architecture) and when I try to instal it I get “Invalid format. Please contact the package developer.” What could be the problem? Is it Plex or is it Synology? Specs: Synology DS218, DSM version: 7.2.2-72806 Update 2 Plex: v1.41.0.8994 Any help is appreciated, thank. ---
**Author:** ![kaelaria](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kaelaria](https://forums.plex.tv/u/kaelaria)\ **Post date:** [December 18, 2024, 1:47pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/2 "2024-12-18T13:47:00Z")
You are trying the wrong version. ![Screenshot 2024-12-18 084631](https://global.discourse-cdn.com/plex/original/4X/9/e/1/9e1d9b00c2f58a8fa9f3268c3e7ca2de1656addd.png) ---
**Author:** ![lajos\_andrejkovics](https://avatars.discourse-cdn.com/v4/letter/l/a88e4f/32.png) [@lajos\_andrejkovics](https://forums.plex.tv/u/lajos_andrejkovics)\ **Post date:** [December 18, 2024, 2:26pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/3 "2024-12-18T14:26:12Z")
Nope, I’m downloading the Arm8 version for Syn 7.2.2… This one: PlexMediaServer-1.41.3.9314-a0bfb8370-aarch64\_DSM72.spk ---
**Author:** ![kaelaria](https://avatars.discourse-cdn.com/v4/letter/k/9dc877/32.png) [@kaelaria](https://forums.plex.tv/u/kaelaria)\ **Post date:** [December 18, 2024, 2:43pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/4 "2024-12-18T14:43:19Z")
Plex support will have to chime in - I believe in that case you need to just uninstall the previous first. ---
**Author:** ![lajos\_andrejkovics](https://avatars.discourse-cdn.com/v4/letter/l/a88e4f/32.png) [@lajos\_andrejkovics](https://forums.plex.tv/u/lajos_andrejkovics)\ **Post date:** [December 18, 2024, 5:32pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/5 "2024-12-18T17:32:32Z")
Must say this is probably happening since the notorious 7.2.2 DSM update… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 18, 2024, 6:19pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/6 "2024-12-18T18:19:15Z")
I have a DS418 with DSM 7.2.2-72806 Update 2 Currently have PMS installed ![Screenshot from 2024-12-18 13-17-32](https://global.discourse-cdn.com/plex/original/4X/7/d/6/7d64488bade8e19b357317fab5ccb8fa0a48abcf.png) Can you use a different browser / incognito mode ? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 18, 2025, 6:19pm UTC](https://forums.plex.tv/t/wrong-format-impossible-plex-update-on-synology/899237/7 "2025-03-18T18:19:30Z")
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