x265 -> An error occurred trying to play this item. shaka3015 (Media)

server-linux

#1

I cannot watch any x265 mkv files from a certain source. Plex won't start playing the file.

Playback Error
An error occurred trying to play this item.
shaka3015 (Media)

Synology Plex 1.11.1.4760

Logs: https://privatebin.net/?05b7bb6fd5b79470#CLgozGhDjX3ETfZJ8r+6eAt0k4mSgk4yUijPyLlHNUk=

Any Ideas?


#2

Please download the Public version (1.10.1) and try it.
If this does not help you, we will reset (delete) your codecs and try again.


#3

Please download the Public version (1.10.1) and try it.
Removed the Plex Pass Version and Installed 1.10.1.4602, but with the same problem: shaka3016 or shaka3015.
Some other HEVC Files work, some not.


#4

ping
123456


#5

It’s not necessary to ping me. Once I am active in a thread, the forum notifies me of all replies.

May I see the new logs?

  1. Settings - Server - General – DEBUG logs only - No VERBOSE
  2. Begin playback
  3. Play until error observed
  4. Settings - Server - Help - Download Logs
  5. Attach ZIP file here