# Xbox 360 not connecting **URL:** \ **Category:** Apps & Creations\ **Tags:** other-third-party\ **Created:** [January 30, 2015, 3:43pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969 "2015-01-30T15:43:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bourwa](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@bourwa](https://forums.plex.tv/u/bourwa)\ **Post date:** [January 30, 2015, 3:43pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/1 "2015-01-30T15:43:50Z")
I’ve been using plex on my 360 for a few weeks now. Yesterday I started getting a message saying “Sorry, the Plex service isn’t available right nw. Please try again later. For more information, go to [www.xbox.com/status](http://www.xbox.com/status)”. Visiting the Xbox site and looking specifically at the Plex app, says it should be “up and running” What gives? ---
**Author:** ![Vaesse](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/vaesse/32/95480_2.png) [@Vaesse](https://forums.plex.tv/u/Vaesse)\ **Post date:** [January 30, 2015, 4:11pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/2 "2015-01-30T16:11:38Z")
I am currently frustrated by the same issue (it's my reason for coming to the forums today).  The Xbox 360 app is my primary Plex interface, and it's quite frustrating to my family to lose access to it.  (I'm a bit more patient.)  :)  Of course, I know that it is in beta, so there are some bumps to be expected, but I really want the access I've had back (we've been spoiled by a relatively bump free Xbox 360 experience so far). ---
**Author:** ![alluciano](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@alluciano](https://forums.plex.tv/u/alluciano)\ **Post date:** [January 30, 2015, 5:29pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/3 "2015-01-30T17:29:12Z")
Same issue. Since about 5:00 pm MST yesterday I have not been able to sign-in into the app. I tried working with Xbox support on Twitter but they seem just as clueless as I am regarding the issue. ---
**Author:** ![hevc4ever](https://avatars.discourse-cdn.com/v4/letter/h/e9a140/32.png) [@hevc4ever](https://forums.plex.tv/u/hevc4ever)\ **Post date:** [January 30, 2015, 5:32pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/4 "2015-01-30T17:32:31Z")
I'm having the same issue as well. I spoke with Xbox tech support and was told it was a glitch on my system.  I started receiving the message yesterday as well so it's obviously not a local glitch. I hope this get fixed soon. ---
**Author:** ![shaunieb](https://avatars.discourse-cdn.com/v4/letter/s/278dde/32.png) [@shaunieb](https://forums.plex.tv/u/shaunieb)\ **Post date:** [January 30, 2015, 5:48pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/5 "2015-01-30T17:48:13Z")
I have exactly the same issue.  Sorry the plex service isnt avaliable right now.  Please try again later.   etc... ---
**Author:** ![alluciano](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@alluciano](https://forums.plex.tv/u/alluciano)\ **Post date:** [January 30, 2015, 5:51pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/6 "2015-01-30T17:51:16Z")
[https://forums.plex.tv/topic/143416-xbox-app-error/](https://forums.plex.tv/topic/143416-xbox-app-error/) Sounds like Plex and Microsoft are trying to get it worked out.  ---
**Author:** ![Macros2032](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/macros2032/32/11629_2.png) [@Macros2032](https://forums.plex.tv/u/Macros2032)\ **Post date:** [January 30, 2015, 6:01pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/7 "2015-01-30T18:01:51Z")
Same here ---
**Author:** ![Vaesse](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/vaesse/32/95480_2.png) [@Vaesse](https://forums.plex.tv/u/Vaesse)\ **Post date:** [January 30, 2015, 6:02pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/8 "2015-01-30T18:02:53Z")
As long as they're aware of it, I'm okay waiting.  :)  Thanks for the link.  I'm following that thread now. ---
**Author:** ![Agent92](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/agent92/32/116386_2.png) [@Agent92](https://forums.plex.tv/u/Agent92)\ **Post date:** [January 30, 2015, 6:38pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/9 "2015-01-30T18:38:32Z")
Same problem for me, hope they fix it soon. ---
**Author:** ![storyplex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/storyplex/32/127609_2.png) [@storyplex](https://forums.plex.tv/u/storyplex)\ **Post date:** [January 30, 2015, 6:46pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/10 "2015-01-30T18:46:59Z")
If there’s a problem why the heck does not MS update their status page?! "Plex: Up and running" [http://support.xbox.com/en-us/xbox-live-status?icid=furl\_status](http://support.xbox.com/en-us/xbox-live-status?icid=furl_status) ![046c6064be9c69dcf12527c9fbce512b.png](http://tapatalk.imageshack.com/v2/15/01/30/046c6064be9c69dcf12527c9fbce512b.png) ---
**Author:** ![balewis5](https://avatars.discourse-cdn.com/v4/letter/b/c89c15/32.png) [@balewis5](https://forums.plex.tv/u/balewis5)\ **Post date:** [January 30, 2015, 8:22pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/11 "2015-01-30T20:22:59Z")
Just weighing in to say same here.  Started yesterday I think. Also, you can still watch videos through xbox by going to "System Video Player" and selecting the plex server that way.  Its not as pretty and lacks features, but it works while they get this worked out. ---
**Author:** ![CezzBB](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cezzbb/32/97860_2.png) [@CezzBB](https://forums.plex.tv/u/CezzBB)\ **Post date:** [January 30, 2015, 11:20pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/12 "2015-01-30T23:20:49Z")
This is killing us… Can use the system video player as suggested above but when trying to play HD videos the transcoding via system player seems to crash server where Plex app never did… Do think this is a slight design flaw (possibly due to Xbox limitations) but I should be able to access my local media server without an Internet connection/Xbox service running. Should only need Xbox live/internet access for access to external servers/extra features… I guess this has been done either due to limitations or simply to check Plex pass but still major design flaw. ---
**Author:** ![alluciano](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@alluciano](https://forums.plex.tv/u/alluciano)\ **Post date:** [January 30, 2015, 11:26pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/13 "2015-01-30T23:26:06Z")
They finally updated the status to limited. But you're right it is a design flaw most likely due to Microsoft/Xbox. I remember a couple of years ago I had a problem with Netflix app and Netflix couldn't help me because Xbox controlled the app itself. ---
**Author:** ![plexhomesvr](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@plexhomesvr](https://forums.plex.tv/u/plexhomesvr)\ **Post date:** [January 31, 2015, 5:41am UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/14 "2015-01-31T05:41:31Z")
same here,  service still unavailable. Frustrating :angry: ---
**Author:** ![plexhomesvr](https://avatars.discourse-cdn.com/v4/letter/p/8e7dd6/32.png) [@plexhomesvr](https://forums.plex.tv/u/plexhomesvr)\ **Post date:** [January 31, 2015, 5:41am UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/15 "2015-01-31T05:41:43Z")
same here,  service still unavailable. Frustrating :angry: ---
**Author:** ![morikaweb](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/morikaweb/32/1468_2.png) [@morikaweb](https://forums.plex.tv/u/morikaweb)\ **Post date:** [January 31, 2015, 5:57am UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/16 "2015-01-31T05:57:49Z")
At least I am not the only one. I just started trying to set this up and got that message, I have been analyzing my firewall logs and tcp dumps for 2 days thinking there was something wrong on my end :-( ---
**Author:** ![Dazashman](https://avatars.discourse-cdn.com/v4/letter/d/97f17d/32.png) [@Dazashman](https://forums.plex.tv/u/Dazashman)\ **Post date:** [January 31, 2015, 10:44am UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/17 "2015-01-31T10:44:28Z")
I am also getting this same issue. Xbox 360 is my main Plex client and I would be grateful if Plex would acknowledge that it is being looked into. ---
**Author:** ![Agent92](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/agent92/32/116386_2.png) [@Agent92](https://forums.plex.tv/u/Agent92)\ **Post date:** [January 31, 2015, 9:22pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/18 "2015-01-31T21:22:15Z")
Plex on Xbox 360 works for me again now. But would be nice if I could use Plex on the 360 even if the Plex servers aren't available. ---
**Author:** ![CezzBB](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cezzbb/32/97860_2.png) [@CezzBB](https://forums.plex.tv/u/CezzBB)\ **Post date:** [February 2, 2015, 3:59pm UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/19 "2015-02-02T15:59:11Z")
> Plex on Xbox 360 works for me again now. > > But would be nice if I could use Plex on the 360 even if the Plex servers aren't available. Totally agree... Nice to have it back but hope this can be resolved so it doesnt happen again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [December 21, 2019, 4:27am UTC](https://forums.plex.tv/t/xbox-360-not-connecting/91969/20 "2019-12-21T04:27:00Z")
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