# XBOX App not loading episodes

**URL:** <https://forums.plex.tv/t/xbox-app-not-loading-episodes/936442>\
**Category:** Plex Players\
**Tags:** xbox, video-on-demand\
**Created:** [February 17, 2026, 2:41pm UTC](https://forums.plex.tv/t/xbox-app-not-loading-episodes/936442 "2026-02-17T14:41:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![charlotte6339](https://avatars.discourse-cdn.com/v4/letter/c/d26b3c/32.png) [@charlotte6339](https://forums.plex.tv/u/charlotte6339)\
**Post date:** [February 17, 2026, 2:41pm UTC](https://forums.plex.tv/t/xbox-app-not-loading-episodes/936442/1 "2026-02-17T14:41:57Z")

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App not playing episodes on xbox.

Will play adverts and live tv but will not load actual episodes on a series.

Watch 140 seconds of adverts, Loading circle loops and loops and eventually get

“Playback error an unexpected playback problem occurred”

Resetting app does nothing.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 18, 2026, 2:42pm UTC](https://forums.plex.tv/t/xbox-app-not-loading-episodes/936442/2 "2026-05-18T14:42:26Z")

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