# XBox One "Buffering"

**URL:** <https://forums.plex.tv/t/xbox-one-buffering/630520>\
**Category:** Plex Players\
**Tags:** server-qnap, xbox\
**Created:** [September 5, 2020, 5:09am UTC](https://forums.plex.tv/t/xbox-one-buffering/630520 "2020-09-05T05:09:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![steveives](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/steveives/32/17611_2.png) [@steveives](https://forums.plex.tv/u/steveives)\
**Post date:** [September 5, 2020, 5:09am UTC](https://forums.plex.tv/t/xbox-one-buffering/630520/1 "2020-09-05T05:09:42Z")

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Server Version#: 4.41.1  
Player Version#: 2.58.0.70

On starting the app tonight it announced a new version with new features and performance improvements. And … it doesn’t work! Everything I try to play just says “buffering” for like 20 seconds, then plays maybe half a second of content, then goes back to “buffering”. Over and over and over!

Seriously, does anyone actually test this ■■■■? And as a PAYING CUSTOMER .. no way to directly contact a technical support resource other than through forums? Who does business that way.

Essentially my Plex server is now useless to me, because the client app I use is broken. Anyone else having these issues? I see other references to “buffering” issues on consoles, but a lot of them are pretty old, and none seem to be all the time. I literally can’t play ANY content.

And it’s not the server. Windows client works fine, iOS client works fine. Web client works fine. I just can’t use my XBox One client on my TV!

I won’t be renewing my subscription. Now I just have to figure out what the replacement will be.

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**Author:** ![allischalmersman](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@allischalmersman](https://forums.plex.tv/u/allischalmersman)\
**Post date:** [September 10, 2020, 12:24am UTC](https://forums.plex.tv/t/xbox-one-buffering/630520/2 "2020-09-10T00:24:21Z")

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I have issues with my Xbox One also not total uselessness you report though. If I knew for 100% certain that all my issues would be resolved with an Nvidia Shield Id buy one in a heartbeat.

I EXTREMELY agree with your attitude regarding support. Im a paying customer too and find it hard to believe there is no avenue for personalized support for paying customers. I pretty much do not utilize any paid features and am considering canceling after having been a Plex Pass holder for years

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**Author:** ![the\_writing\_critic](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/the_writing_critic/32/319331_2.png) [@the\_writing\_critic](https://forums.plex.tv/u/the_writing_critic)\
**Post date:** [October 17, 2020, 8:45pm UTC](https://forums.plex.tv/t/xbox-one-buffering/630520/3 "2020-10-17T20:45:50Z")

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What is the bitrate of the videos you are trying to watch? I have been having similar issues, but only with certain videos. The only thing I have found is the bitrate is higher on the videos where buffering occurs. And it usually occurs when there is a lot happening on screen (rain, particle effects, etc.)

Played the same videos on a Roku with no issues. Might be something with how the Xbox handles streaming.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 15, 2021, 8:45pm UTC](https://forums.plex.tv/t/xbox-one-buffering/630520/4 "2021-01-15T20:45:52Z")

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