Xbox one suddenly unable to play videos (though i can cast content)

xbox-one

#1

So, after starting up my xbox this morning i'm suddenly noticing that i cannot play any video content on my Xbox at all. However all other platforms work fine. As a bit of background i have a HP microserver running centos 6 and android and xbox clients

After selecting a video to play ( i have tried originals in multiple formats) i just get the generic playback error screen.

Before posting here i updated plex to the latest version on my CentOS server - this did not change anything.

As far as i can tell the relevant log entries are here:

Dec 05, 2016 22:16:46.877 [0x7f65917ff700] WARN - [Plex for Xbox One] [Companion] Poll failed to Katts; testing all connections
Dec 05, 2016 22:16:47.321 [0x7f6586c77700] WARN - [Plex for Xbox One] [Connections] Katts is unavailable at https://192-168-0-27.4104136decd24345aedd0482d14388d3.plex.direct:32400/ (Status 0)
Dec 05, 2016 22:16:47.521 [0x7f6586c77700] WARN - [Plex for Xbox One] [Companion] Poll failed to Katts; attempting to pick new proxy
Dec 05, 2016 22:16:58.271 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.271 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.534 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.535 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.535 [0x7f65917ff700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.619 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.619 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.619 [0x7f6586c77700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.702 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.702 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.702 [0x7f6586c77700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.777 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.777 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.777 [0x7f6586c77700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.856 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.856 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.856 [0x7f657423b700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:58.885 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:58.885 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:58.885 [0x7f65917ff700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:59.127 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.127 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.127 [0x7f657423b700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:59.192 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.192 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.192 [0x7f65917ff700] WARN - Failed to obtain a streaming resource for direct play of part 29673
Dec 05, 2016 22:16:59.383 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.383 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.533 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.533 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.600 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.600 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.672 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.672 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.774 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.774 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.836 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.836 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:16:59.852 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:16:59.852 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.011 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.011 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.062 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.062 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.324 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.324 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.371 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.371 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.466 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.466 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.487 [0x7f658afff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.487 [0x7f658afff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.610 [0x7f65917ff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.610 [0x7f65917ff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.679 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.679 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.733 [0x7f657423b700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.733 [0x7f657423b700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.794 [0x7f658afff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.794 [0x7f658afff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.810 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.810 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:00.974 [0x7f6586c77700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:00.974 [0x7f6586c77700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:01.071 [0x7f658afff700] ERROR - downloadContainer: expected MediaContainer element, found html
Dec 05, 2016 22:17:01.071 [0x7f658afff700] ERROR - TranscodeUniversalRequest: unable to get container: /library/metadata/31599?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&X-Plex-Client-Capabilities=videoDecoders%3Dh264{profile%3Ahigh%26resolution%3A1080};audioDecoders%3Daac{channels%3A6}%2Cac3{channels%3A6}%2Ceac3{channels%3A6}
Dec 05, 2016 22:17:01.271 [0x7f6587fff700] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
Dec 05, 2016 22:17:02.694 [0x7f65917ff700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:03.055 [0x7f657423b700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:03.106 [0x7f65917ff700] WARN - [Plex for Xbox One] Playback failed, falling back to direct stream
Dec 05, 2016 22:17:03.514 [0x7f65917ff700] WARN - [Plex for Xbox One] [MDE] Direct play failed; option is disabled
Dec 05, 2016 22:17:06.920 [0x7f6586c77700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:08.026 [0x7f658afff700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:08.076 [0x7f6584fff700] WARN - [Plex for Xbox One] Playback failed, falling back to transcode
Dec 05, 2016 22:17:08.353 [0x7f6586c77700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:08.402 [0x7f658afff700] WARN - [Plex for Xbox One] Playback failed, falling back to transcode
Dec 05, 2016 22:17:08.835 [0x7f658afff700] WARN - [Plex for Xbox One] [MDE] Direct play failed; option is disabled
Dec 05, 2016 22:17:08.934 [0x7f65862b3700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:09.033 [0x7f657423b700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:13.186 [0x7f6586c77700] WARN - [Plex for Xbox One] [MDE] Direct play failed; option is disabled
Dec 05, 2016 22:17:13.285 [0x7f658afff700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:13.384 [0x7f657423b700] WARN - [Plex for Xbox One] [MDE] Direct stream failed; option is disabled
Dec 05, 2016 22:17:16.678 [0x7f657423b700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:17.738 [0x7f65917ff700] WARN - [Plex for Xbox One] [PDE] Player decision failed; the transcode server may be a slow or outdated
Dec 05, 2016 22:17:18.132 [0x7f657423b700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:18.482 [0x7f6586c77700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:18.630 [0x7f6584fff700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:18.681 [0x7f658afff700] WARN - [Plex for Xbox One] [Player] Media element error code: 4
Dec 05, 2016 22:17:19.653 [0x7f65917ff700] WARN - [Plex for Xbox One] [Companion] Poll failed to Katts; testing all connections
Dec 05, 2016 22:17:20.101 [0x7f6586c77700] WARN - [Plex for Xbox One] [Connections] Katts is unavailable at https://192-168-0-27.4104136decd24345aedd0482d14388d3.plex.direct:32400/ (Status 0)

so seemingly i cannot direct play this (which i believe the xbox one should be able to do), and for some reason its transcoding is not working (though i am able to play on mobile platforms using transcoder) - would anyone be able to share some insight here - i have also attached a snippet of the logs at debug level as this may help.

Also one thing that confuses me

Dec 05, 2016 22:17:20.101 [0x7f6586c77700] WARN - [Plex for Xbox One] [Connections] Katts is unavailable at https://192-168-0-27.4104136decd24345aedd0482d14388d3.plex.direct:32400/ (Status 0)

appears every time i attempt to play the file - despite the fact that his is a different server on the same network


#2

Hi Scarby,

I have a similar issue on my system. I haven’t seen my logs yet, but the description of your issue and time when it occurred are pretty spot on. My media via XboxOne 1.8.0, show up, but with lots of missing thumbnails (new occurrence, worked fine last week) However, when I select an item to play back, photo or video I get the generic an error has occurred msg. Not sure if it is server side or client yet.


#3

Sorry to bump an old thread, but also experiencing this issue on my Xbox One, with very much the same logs. Any thoughts on this?