# Yet another remote access issue (2/3 servers work though) **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [April 21, 2020, 9:41pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571 "2020-04-21T21:41:14Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![pickthenimp](https://avatars.discourse-cdn.com/v4/letter/p/e274bd/32.png) [@pickthenimp](https://forums.plex.tv/u/pickthenimp)\ **Post date:** [April 21, 2020, 9:41pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/1 "2020-04-21T21:41:15Z")
Server Version#: 1.19.2.2673-776106bc6 I have 3 plex servers running from home (all with static IPs on different public ports). 2/3 give me the green check mark that they are available externally. (1 is a mac mini, 1 running in a docker) The PMS running on Windows is giving me issue. I temporarily disabled all firewalls, antivirus etc. I have verified my port is open via [canyouseeme.org](http://canyouseeme.org). The PMS _is_ available externally despite pms complaining it is not. All streams seem to be capped at 2mbps however. I see this in my console log: NAT: PMP, got an error: NATPMP\_ERR\_RECVFROM. Attached are some logs. I scoured the forums and have tried most fixes. I am ready to start upgrading NIC drivers but wanted to see if anything stood out in the logs first. [Plex Media Server Logs\_2020-04-21\_16-38-46.zip](https://forums.plex.tv/uploads/short-url/p6SbouLSz7DyYmhISFlfT05dLPP.zip) (4.9 MB) Thanks in advanced. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [April 21, 2020, 10:24pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/2 "2020-04-21T22:24:50Z")
From the logs it looks like your 3rd PMS is trying to establish a public port through UPnP. Can you double-check you have checked `Manually specify public port` and set that to the public port you defined in your port forward (in `Settings` \> `[your server]` \> `Remote Access`)? ---
**Author:** ![pickthenimp](https://avatars.discourse-cdn.com/v4/letter/p/e274bd/32.png) [@pickthenimp](https://forums.plex.tv/u/pickthenimp)\ **Post date:** [April 21, 2020, 10:42pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/3 "2020-04-21T22:42:22Z")
Hi Tom, confirmed. See attached ![image](https://global.discourse-cdn.com/plex/original/3X/1/8/18991f8839ef07efdb02af2590c04b25d019f30e.jpeg) ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 22, 2020, 4:11am UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/4 "2020-04-22T04:11:46Z")
> [@pickthenimp](#): > > I have verified my port is open via [canyouseeme.org](http://canyouseeme.org). The PMS _is_ available externally despite pms complaining it is not. PMS checks in with servers at plex.tv to verify remote access. If that check-in fails for some reason PMS will incorrectly show remote access is not available. See thread below for more info. FYI, It is happening on multiple platforms. I run PMS on a Synology DS918+. Mine was showing unavailable earlier today even though [canyouseeme.org](http://canyouseeme.org) said it was available. Clicking on “Retry” forced PMS to check-in w/ plex.tv and things went green. > [@pickthenimp](#): > > All streams seem to be capped at 2mbps however. In [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/), does the connection show a `Remote` or `Indirect` when somebody is streaming remotely? If Remote, check the bandwidth & quality settings on the remote client. If Indirect, clients might be connecting via [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) for some reason. * * * > [@Plex Server Remote Access Status Incorrect](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/10): > > Thanks for bringing this to our attention. I’ve been working on improving this lately and there a few changes in the next beta release which will hopefully address a lot of this. For now I would just try using the the “Retry” option and see if that kicks things into action again. ---
**Author:** ![pickthenimp](https://avatars.discourse-cdn.com/v4/letter/p/e274bd/32.png) [@pickthenimp](https://forums.plex.tv/u/pickthenimp)\ **Post date:** [April 22, 2020, 9:18pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/5 "2020-04-22T21:18:46Z")
> FYI, It is happening on multiple platforms. I run PMS on a Synology DS918+. Mine was showing unavailable earlier today even though [canyouseeme.org](http://canyouseeme.org/) said it was available. Clicking on “Retry” forced PMS to check-in w/ plex.tv and things went green. Does that mean this is a widespread issue and plex is actively resolving? Or could something still be wrong with my setup? For whatever reason I cant stream remotely at all now to see if its remote or indirect… ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 23, 2020, 1:47am UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/6 "2020-04-23T01:47:57Z")
Was just saying that [canyouseeme.org](http://canyouseeme.org) is a real-time check if port forwarding, etc is working. The PMS remote access page checks on a periodic basis and can sometimes provide incorrect information. ---
**Author:** ![pickthenimp](https://avatars.discourse-cdn.com/v4/letter/p/e274bd/32.png) [@pickthenimp](https://forums.plex.tv/u/pickthenimp)\ **Post date:** [April 23, 2020, 5:41pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/7 "2020-04-23T17:41:12Z")
> [@FordGuy61](#): > > In [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/), does the connection show a `Remote` or `Indirect` when somebody is streaming remotely? It says remote when I stream on cellular. ---
**Author:** ![xpusostomos](https://avatars.discourse-cdn.com/v4/letter/x/90db22/32.png) [@xpusostomos](https://forums.plex.tv/u/xpusostomos)\ **Post date:** [April 24, 2020, 1:56pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/8 "2020-04-24T13:56:48Z")
I was having a problem today. I installed the latest update to Plex, and now it seems ok. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 24, 2020, 5:14pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/9 "2020-04-24T17:14:12Z")
> [@pickthenimp](#): > > It says remote when I stream on cellular. That is good. You are not using [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/), which has a 2 Mbps cap. If still limited to 2 Mbps, check the settings on your remote devices. The default is usually at a low rate. Change it to a high rate or to Maximum. On an Android mobile phone, it is Settings → Quality → Remote Streaming. ---
**Author:** ![pickthenimp](https://avatars.discourse-cdn.com/v4/letter/p/e274bd/32.png) [@pickthenimp](https://forums.plex.tv/u/pickthenimp)\ **Post date:** [April 24, 2020, 6:10pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/10 "2020-04-24T18:10:54Z")
Okay, now any reason why my Windows server still shows as “unavailable” externally but my other two PMS are good? Is it purely cosmetic error at this point and it actually is? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 24, 2020, 6:34pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/11 "2020-04-24T18:34:38Z")
The status shown on the Plex Remote Access configuration screen sometimes gives false negatives. It sometimes shows remote access is not working when it really is available. That is the reason for testing via [canyouseeme.org](http://canyouseeme.org). It provides immediate feedback whether or not your server is reachable via the Internet. Also take a look at [uptimerobot.com](http://uptimerobot.com). It is like canyouseeme, but repeats on a regular interval. You’ll get an e-mail notification if it cannot reach your servers. The base service is free and supports up to 50 monitors. I signed up a couple of days ago. So far, so good. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 20, 2020, 9:41pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/12 "2020-07-20T21:41:15Z")
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