# Yet another remote access issue (2/3 servers work though)

**URL:** <https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571>\
**Category:** Remote Access\
**Tags:** server-windows\
**Created:** [April 21, 2020, 9:41pm UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571 "2020-04-21T21:41:14Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [April 22, 2020, 4:11am UTC](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571/4 "2020-04-22T04:11:46Z")

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> [@pickthenimp](#):
>
> I have verified my port is open via [canyouseeme.org](http://canyouseeme.org). The PMS _is_ available externally despite pms complaining it is not.

PMS checks in with servers at plex.tv to verify remote access. If that check-in fails for some reason PMS will incorrectly show remote access is not available.

See thread below for more info.

FYI, It is happening on multiple platforms. I run PMS on a Synology DS918+. Mine was showing unavailable earlier today even though [canyouseeme.org](http://canyouseeme.org) said it was available. Clicking on “Retry” forced PMS to check-in w/ plex.tv and things went green.

> [@pickthenimp](#):
>
> All streams seem to be capped at 2mbps however.

In [Plex Dashboard](https://support.plex.tv/articles/200871837-status-and-dashboard/), does the connection show a `Remote` or `Indirect` when somebody is streaming remotely?

If Remote, check the bandwidth & quality settings on the remote client.

If Indirect, clients might be connecting via [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) for some reason.

* * *

> [@Plex Server Remote Access Status Incorrect](https://forums.plex.tv/t/plex-server-remote-access-status-incorrect/578387/10):
>
> Thanks for bringing this to our attention. I’ve been working on improving this lately and there a few changes in the next beta release which will hopefully address a lot of this. For now I would just try using the the “Retry” option and see if that kicks things into action again.

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_[View the full topic](https://forums.plex.tv/t/yet-another-remote-access-issue-2-3-servers-work-though/578571)._