# Yet another "trouble matching" post **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [July 20, 2023, 1:46pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893 "2023-07-20T13:46:37Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 1:46pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/1 "2023-07-20T13:46:38Z")
Server Version#: Version 1.32.4.7195 Player Version#: Version 4.111.1 I’ve got three recently-added folders, 30 Rock being one of them, that I just can’t get to match in Plex. Past experience says it’s a file/folder naming issue, but I can’t spot where I’ve gone wrong. [![](https://i.imgur.com/9okcWWP.png) ](https://i.imgur.com/9okcWWP.png) On the main TV Shows menu, I see the black card for 30 Rock. If I click on the three dots in the lower right hand corner of that card and choose Match, the “Fix Match” dialog displays with “No matches found.” There’s a clickable Search Options link in the upper right of the Fix Match dialog, but clicking on it does nothing: [![](https://i.imgur.com/t4nez9e.png) ](https://i.imgur.com/t4nez9e.png) Any idea what’s going on here? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2023, 1:58pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/2 "2023-07-20T13:58:13Z")
Try to use one of the ID numbers of this show. Put it into the search field instead of the show’s title. i.e. `tmdb-4608` or `tvdb-79488` ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 2:21pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/3 "2023-07-20T14:21:38Z")
Thank you for the reply. I’m not seeing a search field that will accept an entry. When I initially click the ellipsis and then Match, I see: [![](https://i.imgur.com/xEUEfa2.png) ](https://i.imgur.com/xEUEfa2.png) And then clicking Search Options shows the second image in my first post. Neither has a field that will accept a search term. Or am I misunderstanding? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2023, 2:23pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/4 "2023-07-20T14:23:44Z")
Please drag your screenshots directly into the message editor. It is unnecessary to host them on a 3rd-party website. Which Scanner and Agent has been selected in the properties of this library? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [July 20, 2023, 2:27pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/5 "2023-07-20T14:27:39Z")
Not sure if it is enough to mess up matching, but some of your episode names have 2007 instead of 2006. The year in the folder/file name is always the first year of the show, not when the episode actually aired. ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 2:42pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/6 "2023-07-20T14:42:20Z")
Hm, you’re right. I thought I’d seen in the Examples section of [this Plex support article](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) that episode years sometimes differed from the season year. My eyes must have been playing tricks on me. I’ll change that and see what happens. ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 3:02pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/7 "2023-07-20T15:02:05Z")
> [@OttoKerner](#): > > Which Scanner and Agent has been selected in the properties of this library? It’s strange: when I click Settings | Manage | Libraries | TV Shows | Edit Library, options there can’t be selected. Should they be? (And am I looking in the correct location to check what agents are being used?) ![Screenshot 2023-07-20 at 10.59.15 AM](https://global.discourse-cdn.com/plex/original/4X/b/0/d/b0db1efc5a88f13f077e5657d76e474b2bd52807.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2023, 3:12pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/8 "2023-07-20T15:12:37Z")
> [@galewis](#): > > (And am I looking in the correct location to check what agents are being used?) Switch to the Advanced tab. ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 3:20pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/9 "2023-07-20T15:20:49Z")
I believe that’s already enabled: ![Screenshot 2023-07-20 at 11.19.59 AM](https://global.discourse-cdn.com/plex/original/4X/c/b/3/cb37e73421869d656309535be790b29720b77b1f.jpeg) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2023, 3:22pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/10 "2023-07-20T15:22:40Z")
This is not about enabled or not. This is about a choice that has been made. You last screenshot shows an obsolete part of the settings, if your library has been set to use the new agents. Go back to the second last screenshot, then swap the category on the left side to Advanced. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [July 20, 2023, 3:23pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/11 "2023-07-20T15:23:32Z")
When this happens, the advanced tab is disabled and you can’t select it ![c5297fb0738f5f86d58b537bc880db5cb1f04d0e_2_690x500](https://global.discourse-cdn.com/plex/original/4X/a/4/4/a44136d855f8ad796037105491e040c1fa1b5756.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2023, 3:35pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/12 "2023-07-20T15:35:01Z")
I haven’t seen this happen in a long time. Did you switch the library agent setting back and forth at some point in the past? ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 3:36pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/13 "2023-07-20T15:36:54Z")
> [@OttoKerner](#): > > Go back to the second last screenshot, then swap the category on the left side to Advanced. Apologies. Returning to Settings | Manage | Libraries | TV Shows | Edit Library: as I mentioned earlier, options there can’t be selected. The Advanced option on the left can’t be clicked. As @JaysPlex indicates, no language is selectable in the General tab of that same dialog. ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 3:37pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/14 "2023-07-20T15:37:53Z")
> [@OttoKerner](#): > > Did you switch the library agent setting back and forth at some point in the past? To tell you the truth, I am not sure. I certainly haven’t done it in the recent past. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 20, 2023, 3:40pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/15 "2023-07-20T15:40:17Z")
Perform a manual server update to the latest Beta version: - Stop/quit/end Plex Server with the tray icon - deinstall Plex Server with the regular ‘Apps’ control panel of Windows (do **not** use 3rd party ‘Uninstaller’ software like Revo etc. do **not** use “Registry Cleaner/optimizer” software like CCleaner et al) - for safety, reboot Windows - download the installation exe of the newest version and install it Afterwards, make sure to use a standard web browser without any browser add-ins. Use the [hosted web app](https://app.plex.tv/), not the local one. ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 3:44pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/16 "2023-07-20T15:44:23Z")
Many thanks for this help. I will need to undertake those steps when I have more time and headspace, but I will follow up here with the results. Thanks again. ---
**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\ **Post date:** [July 20, 2023, 8:25pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/17 "2023-07-20T20:25:43Z")
> [@OttoKerner](#): > > I haven’t seen this happen in a long time. If this was an old bug it appears to have resurfaced. > [@Cannot add library, language dropdown not appearing](https://forums.plex.tv/t/cannot-add-library-language-dropdown-not-appearing/847621): > > Server Version#: Version 1.32.4.7195 OS Windows 11 I’ve been having this issue for a while now, I’ve had it on my precious server which was running on low hardware and it was temporarily fixed on this new one for a couple days but the issue came back. When I try to add any sort of library to plex or even edit a established library, the language dropdown shows as it follows/ I really would appreciate some help or guidance on this as I’m very dedicated to Ple… I recently rebuilt a server on my NAS and ran into this problem quite often ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 20, 2023, 10:14pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/18 "2023-07-20T22:14:23Z")
I wrote earlier to say “FIXED,” but editing now to say that although I was able to match the shows in those three new folders, I’m still seeing what JaysPlex7 pointed out: no language drop down and the menu items on the left are that screen shot are not clickable. ---
**Author:** ![galewis](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@galewis](https://forums.plex.tv/u/galewis)\ **Post date:** [July 22, 2023, 1:40pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/19 "2023-07-22T13:40:52Z")
@OttoKerner This problem returned, and so this morning I followed the same steps provided earlier. The download was the same this time as it was previously: PlexMediaServer-1.32.5.7328-2632c9d3a-x86\_64. After the reboot/re-install, I was able to correctly match a show that was exhibiting the problem described previously. In addition, things seemed to be working correctly here: ![Screenshot 2023-07-22 at 9.08.13 AM](https://global.discourse-cdn.com/plex/original/4X/f/7/8/f7872e0b19611a95ba4455fb7504f073b775d148.jpeg) I put the computer’s configuration, including enabling the Privado VPN client, back to rights, and rebooted. After the reboot the same problems returned. I quit the Plex server, disabled the VPN, and launched Plex. No problems. I enabled the VPN. The problems returned. So I’ve managed to determine that the VPN is causing the problem. (Incidentally, all other Plex functions seem to work fine with the VPN enabled, including streaming inside/outside of my home.) No doubt the next troubleshooting phase should be with the VPN provider, but can you give me info to aid in that process? I’m using these settings: ![Screenshot 2023-07-22 at 9.35.54 AM](https://global.discourse-cdn.com/plex/original/4X/0/3/1/0313b9a2d47409cb00b2e2f09debcd77bf68accf.png) ![Screenshot 2023-07-22 at 9.36.10 AM](https://global.discourse-cdn.com/plex/original/4X/f/8/a/f8ae85499d7a5a5962f5edcb25a49a538ab20d50.png) Thanks once again. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [October 20, 2023, 1:41pm UTC](https://forums.plex.tv/t/yet-another-trouble-matching-post/847893/20 "2023-10-20T13:41:22Z")
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