# You do not have access to this server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [June 23, 2022, 11:18am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179 "2022-06-23T11:18:21Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ArashiKorosu](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@ArashiKorosu](https://forums.plex.tv/u/ArashiKorosu)\ **Post date:** [June 23, 2022, 11:18am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/1 "2022-06-23T11:18:21Z")
**Server Version#:** Plex Media Server v1.27.0.5897-3940636f2 - Ubuntu PC x86\_64 - build: linux-x86\_64 debian **Player Version#:** Plex Web 4.76.1 Hello, I had for some years Plex running with no issues on Debian 9 due to it going EOL now, I reinstalled the server with Ubuntu 20.04.4 LTS (Focal Fossa) Installed the Plex server according to [https://support.plex.tv/articles/200288586-installation/](https://support.plex.tv/articles/200288586-installation/) When opening `http://:32400/web` it does redirect to `/web/index.html#!/setup/765b66c23ba8236200af99dc22c6969884184429` as expected but as soon as I login then it does go to `/web/index.html#!/` and if I then go back to the setup URL I get the error `You do not have access to this server`. Any ideas how to get the server setup correctly? Thank you for the help ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 23, 2022, 11:21am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/2 "2022-06-23T11:21:05Z")
Make sure you access the server locally (=local IP from within the same subnet). Are you going for a clean install or do you try to migrate your old setup? ---
**Author:** ![ArashiKorosu](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@ArashiKorosu](https://forums.plex.tv/u/ArashiKorosu)\ **Post date:** [June 23, 2022, 11:22am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/3 "2022-06-23T11:22:35Z")
The Server is hosted in a datacenter, so I do only have access over the public IP and not over the local one It is a clean installation, will re up all my media after it is installed ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 23, 2022, 11:24am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/4 "2022-06-23T11:24:27Z")
You could create a SSH tunnel to make Plex consider this to be a „local“ connection. > **[Installation | Plex Support](https://support.plex.tv/articles/200288586-installation/)** > > Preparation Before You Begin Before you begin installing Plex Media Server, it’s strongly recommended that you check that your media... ---
**Author:** ![ArashiKorosu](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@ArashiKorosu](https://forums.plex.tv/u/ArashiKorosu)\ **Post date:** [June 23, 2022, 11:38am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/5 "2022-06-23T11:38:05Z")
Ok, over the tunnel it did open the Setup URL but only with the spiny icon: ![image](https://global.discourse-cdn.com/plex/original/4X/d/3/5/d3558ce9657196d5886cd8fbdbadf050e4abf07d.jpeg) Would I need to reset something? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 23, 2022, 11:52am UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/6 "2022-06-23T11:52:42Z")
Any browser plugins/add-oks which might be interfering? ---
**Author:** ![ArashiKorosu](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@ArashiKorosu](https://forums.plex.tv/u/ArashiKorosu)\ **Post date:** [June 23, 2022, 12:15pm UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/7 "2022-06-23T12:15:04Z")
Nope, only active plugin is Bitwarden, same on fresh installed Opera for example too ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 23, 2022, 12:21pm UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/8 "2022-06-23T12:21:06Z")
Does the issue persist if you reboot the Plex Media Server on that remote machine? Any errors showing in the [server logs?](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 21, 2022, 12:21pm UTC](https://forums.plex.tv/t/you-do-not-have-access-to-this-server/798179/9 "2022-09-21T12:21:41Z")
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