# \#account **URL:** https://forums.plex.tv/tag/account/182.md [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) --- ## [Account hacked, email changed](https://forums.plex.tv/t/account-hacked-email-changed/943378)
**Author:** [@chapinb18](https://forums.plex.tv/u/chapinb18)\ **Replies:** 7\ **Last updated:** [September 25, 2026, 12:26am UTC](https://forums.plex.tv/t/account-hacked-email-changed/943378 "2026-09-25T00:26:27Z")
I purchased a lifetime plex pass last year. I don’t use plex much, unless I am away from home. I go to login today, and plex cannot locate my account. Resetting password, nothing. Check my email and notice an email sayin… --- ## [\[Feature-Request\] Built in local authentication server (prevent plex.tv outage)](https://forums.plex.tv/t/feature-request-built-in-local-authentication-server-prevent-plex-tv-outage/111339)
**Author:** [@RABCO](https://forums.plex.tv/u/RABCO)\ **Replies:** 94\ **Last updated:** [September 15, 2026, 2:21pm UTC](https://forums.plex.tv/t/feature-request-built-in-local-authentication-server-prevent-plex-tv-outage/111339 "2026-09-15T14:21:44Z")
I would like to see a local authentication server built into Plex that would perform a couple functions: Mirrors the functionality of plex.tv for authentication purposes. Replicates from Plex.tv only the account d… --- ## [Login through Apple results in incorrect account access](https://forums.plex.tv/t/login-through-apple-results-in-incorrect-account-access/942703)
**Author:** [@MikeDeSantis](https://forums.plex.tv/u/MikeDeSantis)\ **Replies:** 11\ **Last updated:** [September 10, 2026, 2:19pm UTC](https://forums.plex.tv/t/login-through-apple-results-in-incorrect-account-access/942703 "2026-09-10T14:19:39Z")
Did plex.tv log me into someone else’s account? I went to Chrome in iOS and decided to finally try option login with Apple (I normally use email and pass with 2FA to access a selfhosted server). This took me to the plex… --- ## [Account password](https://forums.plex.tv/t/account-password/942351)
**Author:** [@alanbessey](https://forums.plex.tv/u/alanbessey)\ **Replies:** 5\ **Last updated:** [September 4, 2026, 5:29am UTC](https://forums.plex.tv/t/account-password/942351 "2026-09-04T05:29:45Z")
lost my plex password which is required to update my password of course. Other than just deleting my account is there another way to dig it up in Windows 11. Went through a bunch of reclaiming issues recently. Help p… --- ## [Twofactor authentication with Hardwarekeys](https://forums.plex.tv/t/twofactor-authentication-with-hardwarekeys/698645)
**Author:** [@nitschki](https://forums.plex.tv/u/nitschki)\ **Replies:** 9\ **Last updated:** [August 21, 2026, 6:57pm UTC](https://forums.plex.tv/t/twofactor-authentication-with-hardwarekeys/698645 "2026-08-21T18:57:55Z")
I have two-factor authentication active on my account but the options are basically limited to an auth app when one dose not want to use questionable third party workarounds the use of a hardware key such as a yubico key… --- ## [Passkey Authentication for Plex Accounts](https://forums.plex.tv/t/passkey-authentication-for-plex-accounts/843216)
**Author:** [@MrAttoAttoAtto](https://forums.plex.tv/u/MrAttoAttoAtto)\ **Replies:** 5\ **Last updated:** [August 21, 2026, 6:57pm UTC](https://forums.plex.tv/t/passkey-authentication-for-plex-accounts/843216 "2026-08-21T18:57:30Z")
It would be great if you could log into your plex.tv account using a passkey (Passkeys (Passkey Authentication)) as opposed to an email & password. In contrast to passwords, passkeys are virtually unphishable, easy to u… --- ## [Locked out of legacy Lifetime Plex Pass account – Need assistance recovering hijacked account](https://forums.plex.tv/t/locked-out-of-legacy-lifetime-plex-pass-account-need-assistance-recovering-hijacked-account/941657)
**Author:** [@craigb734](https://forums.plex.tv/u/craigb734)\ **Replies:** 7\ **Last updated:** [August 14, 2026, 9:34pm UTC](https://forums.plex.tv/t/locked-out-of-legacy-lifetime-plex-pass-account-need-assistance-recovering-hijacked-account/941657 "2026-08-14T21:34:12Z")
Hi Plex Team, I am posting here because I have been completely locked out of my original Lifetime Plex Pass account and have not received a response after submitting a support ticket 2 days ago. The Issue: My accoun… --- ## [Billing redirects to Apple, but Plex isn't listed there](https://forums.plex.tv/t/billing-redirects-to-apple-but-plex-isnt-listed-there/941588)
**Author:** [@ethanlund](https://forums.plex.tv/u/ethanlund)\ **Replies:** 4\ **Last updated:** [August 12, 2026, 6:55pm UTC](https://forums.plex.tv/t/billing-redirects-to-apple-but-plex-isnt-listed-there/941588 "2026-08-12T18:55:48Z")
I’m having trouble getting my Plex Lifetime Pass to actually unlock anything. I have a Lifetime Pass on my account, tied to the correct email (double and triple-checked I’m signed into the right account, same email eve… --- ## [Feature Request: LDAP Authentication (optional local authentication)](https://forums.plex.tv/t/feature-request-ldap-authentication-optional-local-authentication/43284)
**Author:** [@aetafoya](https://forums.plex.tv/u/aetafoya)\ **Replies:** 43\ **Last updated:** [July 19, 2026, 12:08am UTC](https://forums.plex.tv/t/feature-request-ldap-authentication-optional-local-authentication/43284 "2026-07-19T00:08:52Z")
An option to use local authentication (i.e. LDAP or local users) would be ideal for those wanting to provide remote access to friends/family without providing remote access to plex admins (this is disclosed in the myplex… --- ## [Please reset my guest account name to guest](https://forums.plex.tv/t/please-reset-my-guest-account-name-to-guest/940527)
**Author:** [@austinvetter](https://forums.plex.tv/u/austinvetter)\ **Replies:** 3\ **Last updated:** [July 12, 2026, 5:32pm UTC](https://forums.plex.tv/t/please-reset-my-guest-account-name-to-guest/940527 "2026-07-12T17:32:05Z")
Thank you --- ## [I can't change my payment method](https://forums.plex.tv/t/i-cant-change-my-payment-method/940435)
**Author:** [@babs1001](https://forums.plex.tv/u/babs1001)\ **Replies:** 1\ **Last updated:** [July 9, 2026, 11:18pm UTC](https://forums.plex.tv/t/i-cant-change-my-payment-method/940435 "2026-07-09T23:18:27Z")
I have the watch Plex pass that is $2.99 a month. Anyway I am trying to change my payment method & my card is declining the change, it has to do with Plex not my Bank, I already called my bank to verify that. & they said… --- ## [Having difficulty resetting my password for my Account with PlexPass](https://forums.plex.tv/t/having-difficulty-resetting-my-password-for-my-account-with-plexpass/940429)
**Author:** [@cubsfan61](https://forums.plex.tv/u/cubsfan61)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 9:14pm UTC](https://forums.plex.tv/t/having-difficulty-resetting-my-password-for-my-account-with-plexpass/940429 "2026-07-09T21:14:00Z")
I am having difficulty receiving password reset instructions for my Plex account that is tied to a PlexPass. When trying the password I was previously using I’m getting invalid username or password, but when I request p… --- ## [How do I change the email address associated with my account? There is none listed](https://forums.plex.tv/t/how-do-i-change-the-email-address-associated-with-my-account-there-is-none-listed/940148)
**Author:** [@kevpatts](https://forums.plex.tv/u/kevpatts)\ **Replies:** 1\ **Last updated:** [June 30, 2026, 2:47pm UTC](https://forums.plex.tv/t/how-do-i-change-the-email-address-associated-with-my-account-there-is-none-listed/940148 "2026-06-30T14:47:08Z")
I’ve read other posts about changing email addresses but they don’t apply to my account. My account has no email address listed in the account settings page, and therefore no option to Edit it. Is it because it’s an old … --- ## [Login loop issue](https://forums.plex.tv/t/login-loop-issue/940059)
**Author:** [@mrjon76](https://forums.plex.tv/u/mrjon76)\ **Replies:** 1\ **Last updated:** [June 27, 2026, 12:03pm UTC](https://forums.plex.tv/t/login-loop-issue/940059 "2026-06-27T12:03:31Z")
Someone please help me, Im having an issue where i can no longer login to my plex acc, i wanted to set someone up and realised my linked apple account had hide email address so i unlinked it and tried to relink it to sho… --- ## [Lifetime membership expired?](https://forums.plex.tv/t/lifetime-membership-expired/940050)
**Author:** [@1sgo](https://forums.plex.tv/u/1sgo)\ **Replies:** 1\ **Last updated:** [June 27, 2026, 1:40am UTC](https://forums.plex.tv/t/lifetime-membership-expired/940050 "2026-06-27T01:40:24Z")
I purchased a lifetime Plex membership about 20 years ago. What happened to it? Now, I’m supposed to buy another lifetime membership … What? Please lookup my original account , Stevizard at gotchs@hotmail.com. let me kn… --- ## [I think y'all might need this](https://forums.plex.tv/t/i-think-yall-might-need-this/939902)
**Author:** [@plex\_jfr.im](https://forums.plex.tv/u/plex_jfr.im)\ **Replies:** 2\ **Last updated:** [June 22, 2026, 12:04pm UTC](https://forums.plex.tv/t/i-think-yall-might-need-this/939902 "2026-06-22T12:04:57Z")
https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide- Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that you… --- ## [Can't change email or password](https://forums.plex.tv/t/cant-change-email-or-password/939783)
**Author:** [@Liesken](https://forums.plex.tv/u/Liesken)\ **Replies:** 7\ **Last updated:** [June 18, 2026, 6:54pm UTC](https://forums.plex.tv/t/cant-change-email-or-password/939783 "2026-06-18T18:54:27Z")
My e-mail address has a small spelling mistake (@t-oline.det-oline.det-oline.det-oline.de instead of @t-online.de). I can’t change it in the account settings. It always says my password is wrong but I wrote it down and e… --- ## [Unable to upgrade before June 30th](https://forums.plex.tv/t/unable-to-upgrade-before-june-30th/939667)
**Author:** [@plex\_ever4](https://forums.plex.tv/u/plex_ever4)\ **Replies:** 6\ **Last updated:** [June 16, 2026, 3:56pm UTC](https://forums.plex.tv/t/unable-to-upgrade-before-june-30th/939667 "2026-06-16T15:56:59Z")
I am trying really hard to upgrade to lifetime before June 30th. I have tried several times to do this and each time I try to add a payment method I am required to receive a verification email. The email never arrives (… --- ## [Creating/Manage Tokens](https://forums.plex.tv/t/creating-manage-tokens/939612)
**Author:** [@zemerdon](https://forums.plex.tv/u/zemerdon)\ **Replies:** 1\ **Last updated:** [June 12, 2026, 7:39am UTC](https://forums.plex.tv/t/creating-manage-tokens/939612 "2026-06-12T07:39:15Z")
Some section to generate/manage tokens. My server is not reachable from the outside so I cannot sign in via plex.tv and pull the token from xml view. --- ## [Lost ability to login into my account and watch my library even locally](https://forums.plex.tv/t/lost-ability-to-login-into-my-account-and-watch-my-library-even-locally/939583)
**Author:** [@v5sgh](https://forums.plex.tv/u/v5sgh)\ **Replies:** 5\ **Last updated:** [June 11, 2026, 9:27pm UTC](https://forums.plex.tv/t/lost-ability-to-login-into-my-account-and-watch-my-library-even-locally/939583 "2026-06-11T21:27:38Z")
Hi, I lost ability to login into my account and watch my library even locally. my account \[redacted\]. I can’t login and watch my library anywhere. Help. error is: Internal Server Error. Something went wrong on our end … --- ## [Lifetime Plex Pass purchased on wrong account? RandyFlix found remotely but prompted to buy Plex Pas](https://forums.plex.tv/t/lifetime-plex-pass-purchased-on-wrong-account-randyflix-found-remotely-but-prompted-to-buy-plex-pas/939461)
**Author:** [@rwsmi4](https://forums.plex.tv/u/rwsmi4)\ **Replies:** 4\ **Last updated:** [June 8, 2026, 8:25am UTC](https://forums.plex.tv/t/lifetime-plex-pass-purchased-on-wrong-account-randyflix-found-remotely-but-prompted-to-buy-plex-pas/939461 "2026-06-08T08:25:57Z")
I purchased a Lifetime Plex Pass on May 31, 2026. After testing, I believe the Lifetime Pass may have been applied to the wrong Plex account. Account showing the Lifetime Pass: Username: dnpzt Account that owns my P… --- ## [Plex Account](https://forums.plex.tv/t/plex-account/939225)
**Author:** [@moschops](https://forums.plex.tv/u/moschops)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 1:49pm UTC](https://forums.plex.tv/t/plex-account/939225 "2026-05-28T13:49:55Z")
How do I delete my Plex account? --- ## [Got Email to Set Password for Email Address (I still own) Not Associated with Plex](https://forums.plex.tv/t/got-email-to-set-password-for-email-address-i-still-own-not-associated-with-plex/939071)
**Author:** [@BigStingman](https://forums.plex.tv/u/BigStingman)\ **Replies:** 10\ **Last updated:** [May 26, 2026, 9:01pm UTC](https://forums.plex.tv/t/got-email-to-set-password-for-email-address-i-still-own-not-associated-with-plex/939071 "2026-05-26T21:01:22Z")
Hello- I just received an email that states the following: Title: Complete your Plex registration now. Almost there! Complete your registration now. Welcome to Plex, your home for free entertainment. You’re j… --- ## [Trying to add new user to my plex account but says I've reached the maximum but I only have 1 other](https://forums.plex.tv/t/trying-to-add-new-user-to-my-plex-account-but-says-ive-reached-the-maximum-but-i-only-have-1-other/934494)
**Author:** [@brent2476](https://forums.plex.tv/u/brent2476)\ **Replies:** 7\ **Last updated:** [May 26, 2026, 12:21am UTC](https://forums.plex.tv/t/trying-to-add-new-user-to-my-plex-account-but-says-ive-reached-the-maximum-but-i-only-have-1-other/934494 "2026-05-26T00:21:16Z")
Server Version#:4.157.0 I am trying to add a friend to my Plex server libraries. It sent him an invite and he accepted it. On his side he can’t see my server at all. On my side it looked like he didn’t accept the invi… --- ## [Verification email never arrives — please check bounce list](https://forums.plex.tv/t/verification-email-never-arrives-please-check-bounce-list/939084)
**Author:** [@Anne\_Novus](https://forums.plex.tv/u/Anne_Novus)\ **Replies:** 2\ **Last updated:** [May 23, 2026, 10:44am UTC](https://forums.plex.tv/t/verification-email-never-arrives-please-check-bounce-list/939084 "2026-05-23T10:44:38Z")
Can someone at Plex please check whether this address is on the bounce-suppression list. judy@send-me-email.com --- ## [How to delete an account](https://forums.plex.tv/t/how-to-delete-an-account/939026)
**Author:** [@thiago\_481](https://forums.plex.tv/u/thiago_481)\ **Replies:** 2\ **Last updated:** [May 21, 2026, 6:11pm UTC](https://forums.plex.tv/t/how-to-delete-an-account/939026 "2026-05-21T18:11:59Z")
It’s a simple How to delete an account situation. I’ve already reset my password because it’s been so long that I don’t access, that I completely forgot. And that’s the reason why I want to delete my account. But there… --- ## [Can't add new users to plex despite having plex pass](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484)
**Author:** [@monorail1126](https://forums.plex.tv/u/monorail1126)\ **Replies:** 5\ **Last updated:** [May 5, 2026, 11:06am UTC](https://forums.plex.tv/t/cant-add-new-users-to-plex-despite-having-plex-pass/938484 "2026-05-05T11:06:08Z")
Server Version#: 1.43.1.10611 Player Version#: N/A \ I’ve been unable to share my account with more users. I have a … --- ## [Verify email](https://forums.plex.tv/t/verify-email/938390)
**Author:** [@jor980](https://forums.plex.tv/u/jor980)\ **Replies:** 8\ **Last updated:** [May 1, 2026, 3:15am UTC](https://forums.plex.tv/t/verify-email/938390 "2026-05-01T03:15:20Z")
I cant resend my verification email for my account? i want to verify my email so i can post reviews. --- ## [Broken link in eMail verification](https://forums.plex.tv/t/broken-link-in-email-verification/938414)
**Author:** [@RPausK](https://forums.plex.tv/u/RPausK)\ **Replies:** 1\ **Last updated:** [April 29, 2026, 7:27am UTC](https://forums.plex.tv/t/broken-link-in-email-verification/938414 "2026-04-29T07:27:39Z")
Hi, my eMail verification link does not work: https://watch.plex.tv/de/on-demand/list/lighthearted-and-funny?utm\_source=Plex&utm\_medium=email&utm\_content=good\_laughs\_cta&utm\_campaign=mood\_hubs\_march\_2024 I already req… --- ## [Forgot pin - use Gmail to sign in - I am not receiving password reset emails](https://forums.plex.tv/t/forgot-pin-use-gmail-to-sign-in-i-am-not-receiving-password-reset-emails/938320)
**Author:** [@khashekha](https://forums.plex.tv/u/khashekha)\ **Replies:** 1\ **Last updated:** [April 25, 2026, 6:01am UTC](https://forums.plex.tv/t/forgot-pin-use-gmail-to-sign-in-i-am-not-receiving-password-reset-emails/938320 "2026-04-25T06:01:05Z")
I have only logged in using my Gmail. I forgot my pin and to reset the pin it requires a current password? I request a new password but get no emails. Sorry I don’t understand what I am doing wrong. [Next page](https://forums.plex.tv/tag/account/182.md?match_all_tags=true&page=1&tags%5B%5D=account)