Latest update claims to fix movie trailers not playing on certain devices. It's still happening

havoc70
Sat, 18 Apr 2026 16:50:48 +0000
Plex Media Server

Server Version#: 1.43.1.10611
Player Version#: AppleTV 8.45 (9684)

Playing trailers on Apple TV that are not movies already in my library (upcoming theatrical and BluRay releases) cause a playback failed, transcoder error and exits playback.

This is the only consistent warning in the logs when viewing console:

Time

LevelWarning

Thread

Message[Req#6bf1/Transcode] Got a request to stop a transcode session without a valid session GUID.

Note that this feature works fine on my Roku streambar and Xbox. So not completely sure it’s a server issue or an AppleTV client issue.

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