[FIXED] File is Unplayable. DoVi (Profile 5) color space is not supported

Richard_Hyde
Thu, 05 Dec 2024 14:42:48 +0000
Plex Players

Hi,

I started getting the message File is Unplayable. DoVi (Profile 5) color space is not supported when trying to playback a file.

I usually watch on the AppleTV app, and on Wednesday (4th Dec) I got the error trying to watch an episode I’d download, which was the 4th episode of series I’m watching. I tried watching the previous episode, which I’d watched on Monday (2nd Dec) and got the same error.

So sometime between Monday and Wednesday something changed. I’ve tried watching on the AppleTV, an iPad and aniPhone, all of them are giving me the same error. I can playback the episodes on a Mac but the colours are “off”.

I’ve checked I’m running the latest available versions of the Plex apps and media server, which I usually let update automatically so not sure when they last updated.

So the question is did something change handling files with the DoVi Profile 5 color space recently, or is this a bug??

161 posts - 80 participants