Plex Files Unavailable but they’re not missing

Speidel
Tue, 17 Sep 2024 19:47:56 +0000
Plex Media Server

Server Version#: 1.41.0.8992-8463ad060

Having a very unusual situation that I hope someone can shed light on.

Updated to MacOS 15. I know. I know. Wait. But I ran a test on another machine to make sure everything worked. And it did. So I updated my main Plex Mac. For a few hours all was fine.

Then…

On my TV Shows library (which is on two Synology NAS devices) it sporadically stopped updating new files and said some files were unavailable but I could still play them. And when I clicked to see if the file was missing, it was still there. Remote users couldn’t access those files.

I also have a Movies library (which is on five Synology NAS devices) and that’s working as it had been. No issues.

It’s just the TV Shows library.

I can play everything internally. I use Infuse for playback and that plays everything that says Unavailable too.

I did remove the shares and re-add them. Some re-appeared. Then I began to try everything I could to jumpstart the rest from finding the Unavailable files that were clearly available. One time I got it so it cleared everything. And the next update it reverted back to showing those same files Unavailable even tho I could still internally play the files, remote users still can’t.

Some scan updates find the files and the next time they lose them again.

I don’t think the library is corrupt or they wouldn’t play. And I’m afraid to remove the missing files since it’s A LOT. Like tens of thousands. The rebuild would take months. It would be easier to revert back to MacOS 14.

I’m stumped. Any suggestions would be welcome.

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