# \#server-synology **URL:** https://forums.plex.tv/tag/server-synology/25.md [Latest](https://forums.plex.tv/latest.md) · [Categories](https://forums.plex.tv/categories.md) · [Tags](https://forums.plex.tv/tags.md) --- ## [Optimized versions are now HEVC, but I need H264](https://forums.plex.tv/t/optimized-versions-are-now-hevc-but-i-need-h264/942281)
**Author:** [@rjm05](https://forums.plex.tv/u/rjm05)\ **Replies:** 27\ **Last updated:** [October 6, 2026, 1:51pm UTC](https://forums.plex.tv/t/optimized-versions-are-now-hevc-but-i-need-h264/942281 "2026-10-06T13:51:44Z")
Server Version#:1.43.3.10896 Player Version#: Not relevant I have a Synology DS418play as Plex server. I use it to play movies on a Chromecast V3. The chromecast cannot deal with HEVC encoded movies. The DS418play can … --- ## [How to quickly skip back and fourth with touch pad siri remote with new UI](https://forums.plex.tv/t/how-to-quickly-skip-back-and-fourth-with-touch-pad-siri-remote-with-new-ui/944004)
**Author:** [@Ice2192](https://forums.plex.tv/u/Ice2192)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 12:28pm UTC](https://forums.plex.tv/t/how-to-quickly-skip-back-and-fourth-with-touch-pad-siri-remote-with-new-ui/944004 "2026-10-06T12:28:16Z")
I had the most up to date Plex app on Apple TV 4K. The only issue I have is being able to skip 5 seconds back and fourth. With the old UI I just simply rest my finger at the top corners of the remote and press. With this… --- ## [New AppleTV update brings another annoying bug, on Cast and Crew pages](https://forums.plex.tv/t/new-appletv-update-brings-another-annoying-bug-on-cast-and-crew-pages/943936)
**Author:** [@buckrogersplex](https://forums.plex.tv/u/buckrogersplex)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 11:00pm UTC](https://forums.plex.tv/t/new-appletv-update-brings-another-annoying-bug-on-cast-and-crew-pages/943936 "2026-10-05T23:00:48Z")
The shiny new Apple TV App is less shiny and more problematic than it was before. There’s such an annoying bug (or a terrible new UI) when I click on a cast member (for example) in the Cast and Crew section in the detail… --- ## [Plex Setting say Server is "Fully accessible outside your network" but getting Playback Error](https://forums.plex.tv/t/plex-setting-say-server-is-fully-accessible-outside-your-network-but-getting-playback-error/943548)
**Author:** [@JaredOEngland](https://forums.plex.tv/u/JaredOEngland)\ **Replies:** 4\ **Last updated:** [October 5, 2026, 7:14pm UTC](https://forums.plex.tv/t/plex-setting-say-server-is-fully-accessible-outside-your-network-but-getting-playback-error/943548 "2026-10-05T19:14:00Z")
Server Version#: 1.43.4.10903 Player Version#: Client Version 2026.18.0 Platform Version 26.6.2 Log File attached from my iPhone which wasn’t connected locally and trying to remote in, it was the easiest device for me … --- ## [Plex app for Roku showing server offline when it's not](https://forums.plex.tv/t/plex-app-for-roku-showing-server-offline-when-its-not/943567)
**Author:** [@kn1975](https://forums.plex.tv/u/kn1975)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 6:10pm UTC](https://forums.plex.tv/t/plex-app-for-roku-showing-server-offline-when-its-not/943567 "2026-10-05T18:10:35Z")
Server Version#:1.43.4.10903 Player Version#:9.8.13.11977 I recently re-installed my server at home and now at my fiancée’s house (separate account) she can see the libraries I’ve shared with her and play content on tw… --- ## [Playback Issues With HDHomeRun Quatto With latest Plex Versions](https://forums.plex.tv/t/playback-issues-with-hdhomerun-quatto-with-latest-plex-versions/943965)
**Author:** [@PJ2882](https://forums.plex.tv/u/PJ2882)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 5:25pm UTC](https://forums.plex.tv/t/playback-issues-with-hdhomerun-quatto-with-latest-plex-versions/943965 "2026-10-05T17:25:37Z")
Server Version#: 1.43.4.10903 Player Version#: 2026.19.1(2058) - iPad & 2026.19.1(2058) - AppleTVOS Plex Media Server Logs\_2026-10-05\_18-17-07.zip (4.2 MB) When watching back television Freeview recordings from the HD… --- ## [Need ghost server/libraries deleted by Plex staff please](https://forums.plex.tv/t/need-ghost-server-libraries-deleted-by-plex-staff-please/940596)
**Author:** [@da9563](https://forums.plex.tv/u/da9563)\ **Replies:** 9\ **Last updated:** [October 4, 2026, 7:47pm UTC](https://forums.plex.tv/t/need-ghost-server-libraries-deleted-by-plex-staff-please/940596 "2026-10-04T19:47:02Z")
Hi team, I’m having the ghost server issue that many others have reported. In short. We first had a server on our iMac (server name:‘iMac’), before shifting everything to a NAS (server name: ‘NasReid’). Despite removi… --- ## [Plex Media Server on Synology DS220+ cannot be claimed](https://forums.plex.tv/t/plex-media-server-on-synology-ds220-cannot-be-claimed/943914)
**Author:** [@a\_2001\_odyssey](https://forums.plex.tv/u/a_2001_odyssey)\ **Replies:** 2\ **Last updated:** [October 4, 2026, 5:39pm UTC](https://forums.plex.tv/t/plex-media-server-on-synology-ds220-cannot-be-claimed/943914 "2026-10-04T17:39:49Z")
Plex Media Server on Synology DS220+ cannot be claimed I am not an expert, research done with copilot. Environment Synology DS220+ DSM 7.4.1-90080 Intel Celeron J4025 Plex Media Server 1.43.4.10903-e5521bd8c Official P… --- ## [No longer can access Plex Media server on Synology NAS after Update](https://forums.plex.tv/t/no-longer-can-access-plex-media-server-on-synology-nas-after-update/943179)
**Author:** [@masodark\_yahoo\_com](https://forums.plex.tv/u/masodark_yahoo_com)\ **Replies:** 2\ **Last updated:** [October 4, 2026, 12:26pm UTC](https://forums.plex.tv/t/no-longer-can-access-plex-media-server-on-synology-nas-after-update/943179 "2026-10-04T12:26:13Z")
Server Version#: Version 1.43.4.10903 Player Version#: Version 1.115.0.426-4e960a1d Since the latest Synology DSM update, 7.4 I lost access to my Plex Media Server remotely, locally I still have access. I can access my… --- ## [Top Shelf no longer working on Apple TV 4K after sept 16th Update to 2026.18.0 on tvOS27](https://forums.plex.tv/t/top-shelf-no-longer-working-on-apple-tv-4k-after-sept-16th-update-to-2026-18-0-on-tvos27/942984)
**Author:** [@supportc](https://forums.plex.tv/u/supportc)\ **Replies:** 96\ **Last updated:** [October 4, 2026, 12:06pm UTC](https://forums.plex.tv/t/top-shelf-no-longer-working-on-apple-tv-4k-after-sept-16th-update-to-2026-18-0-on-tvos27/942984 "2026-10-04T12:06:34Z")
Server Version#:1.43.4.10903 Player Version#:2026.18.0 Updated to TvOS27 on Monday and Top Shelf worked fine. Today updated server to the latest version and also updated plex app on apple tv to the new version. Now t… --- ## [Library disappeared but I can access movies in previous “Activity”](https://forums.plex.tv/t/library-disappeared-but-i-can-access-movies-in-previous-activity/943771)
**Author:** [@Hansedlund](https://forums.plex.tv/u/Hansedlund)\ **Replies:** 9\ **Last updated:** [October 4, 2026, 1:20am UTC](https://forums.plex.tv/t/library-disappeared-but-i-can-access-movies-in-previous-activity/943771 "2026-10-04T01:20:39Z")
Server Version#: DS1821+ DSM 7.4.1-90080 Player Version#: 1.43.4.10903 After updating my Synology DS1821+ to DSM 7.4.1-90080 and also Plex update 1.43.4.10903, Plex does not access the server and no Library. In Author… --- ## [SRT files are often not displayed in Plex](https://forums.plex.tv/t/srt-files-are-often-not-displayed-in-plex/943377)
**Author:** [@Daantje266](https://forums.plex.tv/u/Daantje266)\ **Replies:** 13\ **Last updated:** [October 2, 2026, 2:25pm UTC](https://forums.plex.tv/t/srt-files-are-often-not-displayed-in-plex/943377 "2026-10-02T14:25:28Z")
This has been translated using translation software. I’d like to talk about SRT files for a moment. I frequently encounter situations where an external SRT file is present alongside a movie or TV episode, yet Plex fail… --- ## [Cannot access one of my two plex servers anymore with IOS and Mac](https://forums.plex.tv/t/cannot-access-one-of-my-two-plex-servers-anymore-with-ios-and-mac/941364)
**Author:** [@astraub99](https://forums.plex.tv/u/astraub99)\ **Replies:** 3\ **Last updated:** [October 2, 2026, 6:40am UTC](https://forums.plex.tv/t/cannot-access-one-of-my-two-plex-servers-anymore-with-ios-and-mac/941364 "2026-10-02T06:40:04Z")
Server Version#: 1.43.3.10861-720010861 Player Version#: 4.160.0 \ Both PLEX server are running on Synology NAS. Whe… --- ## [Access to Plex App and Movies](https://forums.plex.tv/t/access-to-plex-app-and-movies/943796)
**Author:** [@syedpowe](https://forums.plex.tv/u/syedpowe)\ **Replies:** 2\ **Last updated:** [October 2, 2026, 5:35am UTC](https://forums.plex.tv/t/access-to-plex-app-and-movies/943796 "2026-10-02T05:35:00Z")
I am experiencing an issue with my Plex setup and would appreciate your assistance. I have set up Plex Media Server on a Synology NAS and successfully configured my media library. The NAS and Plex Media Server are runni… --- ## [Album covers not square on back click](https://forums.plex.tv/t/album-covers-not-square-on-back-click/943789)
**Author:** [@prex](https://forums.plex.tv/u/prex)\ **Replies:** 0\ **Last updated:** [October 2, 2026, 1:55am UTC](https://forums.plex.tv/t/album-covers-not-square-on-back-click/943789 "2026-10-02T01:55:19Z")
As covered in Reddit: https://www.reddit.com/r/PleX/comments/1radc42/album\_covers\_not\_square/ Macbook M4, tested across multiple devices and broswers Bug is as follows: Library organised neatly with square covers Cli… --- ## [Synology 418play (INTEL Celeron J3355) of 1.43.3.10896 install issue](https://forums.plex.tv/t/synology-418play-intel-celeron-j3355-of-1-43-3-10896-install-issue/942555)
**Author:** [@mikemaan](https://forums.plex.tv/u/mikemaan)\ **Replies:** 2\ **Last updated:** [September 30, 2026, 11:20pm UTC](https://forums.plex.tv/t/synology-418play-intel-celeron-j3355-of-1-43-3-10896-install-issue/942555 "2026-09-30T23:20:17Z")
I tried three different downloads for my Synology 418play (INTEL Celeron J3355) of 1.43.3.10896, and none would load. It kept telling me to log out and log back in and try again–to no avail. --- ## [Server reclaimed after an update but doesn't appear anywhere on my plex account](https://forums.plex.tv/t/server-reclaimed-after-an-update-but-doesnt-appear-anywhere-on-my-plex-account/942194)
**Author:** [@Nassimassb](https://forums.plex.tv/u/Nassimassb)\ **Replies:** 3\ **Last updated:** [September 30, 2026, 5:39pm UTC](https://forums.plex.tv/t/server-reclaimed-after-an-update-but-doesnt-appear-anywhere-on-my-plex-account/942194 "2026-09-30T17:39:05Z")
Server Version#:1.43.3.10896-cb3ebc72d-x86\_64\_DSM72 Hello, I’m having a big issue with my PMS installed on my NAS Synology on DSM 7.2+. I recently installed an update like I did for years but after installing this upda… --- ## [Synology NAS - unable to access Plex Media library gone, no changes made](https://forums.plex.tv/t/synology-nas-unable-to-access-plex-media-library-gone-no-changes-made/942074)
**Author:** [@mwelc6](https://forums.plex.tv/u/mwelc6)\ **Replies:** 13\ **Last updated:** [September 30, 2026, 3:30pm UTC](https://forums.plex.tv/t/synology-nas-unable-to-access-plex-media-library-gone-no-changes-made/942074 "2026-09-30T15:30:23Z")
Hi, I have no access to my home media through Plex. Situation as follows: Synology DS720+ running Plex Media Server, and has done for several years with no issue. Have Plex lifetime pass Went to access Plex over the we… --- ## [Remote Access Not Working](https://forums.plex.tv/t/remote-access-not-working/942515)
**Author:** [@BigB01](https://forums.plex.tv/u/BigB01)\ **Replies:** 4\ **Last updated:** [September 30, 2026, 4:37am UTC](https://forums.plex.tv/t/remote-access-not-working/942515 "2026-09-30T04:37:10Z")
I’m having this same issue. It started after the most recent update yesterday. I’ve included my logs. My client network is set to the same as @homersheineken IPv4 and IPv6. Others are having this issue as well: ht… --- ## [Is Plex intentionally getting worse? Any Alternitive suggestions?](https://forums.plex.tv/t/is-plex-intentionally-getting-worse-any-alternitive-suggestions/943699)
**Author:** [@D\_mikos](https://forums.plex.tv/u/D_mikos)\ **Replies:** 0\ **Last updated:** [September 30, 2026, 2:41am UTC](https://forums.plex.tv/t/is-plex-intentionally-getting-worse-any-alternitive-suggestions/943699 "2026-09-30T02:41:57Z")
I’ve been using plex since 2014 and have a lifetime pass, but am trying to figure out what has been going on with Plex recently. It seems like after they announced they were going to be increasing the price of the lifeti… --- ## [Langsames Navigieren durch die Bibliothek](https://forums.plex.tv/t/langsames-navigieren-durch-die-bibliothek/943614)
**Author:** [@sprees](https://forums.plex.tv/u/sprees)\ **Replies:** 0\ **Last updated:** [September 28, 2026, 9:32pm UTC](https://forums.plex.tv/t/langsames-navigieren-durch-die-bibliothek/943614 "2026-09-28T21:32:14Z")
Ich habe eine sehr große Bibliothek und alle meine Filme mit eigenen Designs versehen. Wenn ich längere Zeit durch die Sammlung scrolle und dann ins Untermenü zum FIlm gehe und auf der Nvidia Shield die Bilder geladen we… --- ## [ATV no subtitles](https://forums.plex.tv/t/atv-no-subtitles/943571)
**Author:** [@rjsa](https://forums.plex.tv/u/rjsa)\ **Replies:** 0\ **Last updated:** [September 28, 2026, 9:31am UTC](https://forums.plex.tv/t/atv-no-subtitles/943571 "2026-09-28T09:31:37Z")
Last auto update killed subtitles. If I enable one I get a This media can’t be palyed (CLOSE) screen. Honestly I’ve given up updating plex on ios alrady but apple tv seems beyond my control. --- ## [iPad, AirPlay, Letterbox fail](https://forums.plex.tv/t/ipad-airplay-letterbox-fail/938457)
**Author:** [@rjsa](https://forums.plex.tv/u/rjsa)\ **Replies:** 17\ **Last updated:** [September 28, 2026, 12:24am UTC](https://forums.plex.tv/t/ipad-airplay-letterbox-fail/938457 "2026-09-28T00:24:21Z")
Server Version#:4.145.1 Player Version#:2026.7.0(1660) Letterbox when playing to airplay snaps to left or top depending on AR, does not center. --- ## [Wie kann ich das abstellen?](https://forums.plex.tv/t/wie-kann-ich-das-abstellen/943174)
**Author:** [@Naichbindashier](https://forums.plex.tv/u/Naichbindashier)\ **Replies:** 8\ **Last updated:** [September 27, 2026, 10:41am UTC](https://forums.plex.tv/t/wie-kann-ich-das-abstellen/943174 "2026-09-27T10:41:25Z")
Hallo Ich habe den Plex Media Server (Up to Date) auf der Synology RS1221+ installiert. Jede Stunde einmal, will Plex auf mein Gateway den Port 5351 öffnen oder erreichen. Da ich kein UPnP habe oder will stört das meg… --- ## [Require Support With Constant Sticking From Watching TV Programmes](https://forums.plex.tv/t/require-support-with-constant-sticking-from-watching-tv-programmes/943231)
**Author:** [@PJ2882](https://forums.plex.tv/u/PJ2882)\ **Replies:** 1\ **Last updated:** [September 26, 2026, 7:19pm UTC](https://forums.plex.tv/t/require-support-with-constant-sticking-from-watching-tv-programmes/943231 "2026-09-26T19:19:09Z")
Server Version#: 1.43.4.10903 Player Version#: I have a Synology NAS 723+ with 2x 16TB drives on a mirrored RAID configuration. Synology Storage Manager says that they are 6.7TB used and 7.3TB available. I have upgrad… --- ## [NVIDIA Shield Pro sometimes starts transcoding, but Direct Plays after changing quality](https://forums.plex.tv/t/nvidia-shield-pro-sometimes-starts-transcoding-but-direct-plays-after-changing-quality/943422)
**Author:** [@Hoggorm](https://forums.plex.tv/u/Hoggorm)\ **Replies:** 4\ **Last updated:** [September 25, 2026, 9:34pm UTC](https://forums.plex.tv/t/nvidia-shield-pro-sometimes-starts-transcoding-but-direct-plays-after-changing-quality/943422 "2026-09-25T21:34:52Z")
Server Version#: 1.43.4.10903 Player Version#: 10.30.8.4222 (58d01a81) Hello, A family member has recently bought a new NVIDIA Shield Pro to stream Plex from my server, upgrading from playing via the Samsun TV app. I… --- ## [\[Bug\] The media server fails to function correctly; files cannot be viewed when the media file path ](https://forums.plex.tv/t/bug-the-media-server-fails-to-function-correctly-files-cannot-be-viewed-when-the-media-file-path/943409)
**Author:** [@Cornerstone1630](https://forums.plex.tv/u/Cornerstone1630)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 9:35am UTC](https://forums.plex.tv/t/bug-the-media-server-fails-to-function-correctly-files-cannot-be-viewed-when-the-media-file-path/943409 "2026-09-25T09:35:29Z")
Server Version#:v4.160.0 Player Version#: \[Bug\] On any server (including but not limited to Synology’s container), after setting up a Plex media server using Docker, if the path to the media library contains a large nu… --- ## [New Client App no longer plays back](https://forums.plex.tv/t/new-client-app-no-longer-plays-back/943406)
**Author:** [@roy.debruin](https://forums.plex.tv/u/roy.debruin)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 8:59am UTC](https://forums.plex.tv/t/new-client-app-no-longer-plays-back/943406 "2026-09-25T08:59:32Z")
I have an issue post iOS Plex app and firmware update PMS 1.43.4.10903, Apple TV 2026.18.0 and tvOS 26.6 where playback problems appeared after the Plex Apple TV app update while the same media played normally through Pl… --- ## [Please bring back the Delete option directly in the long-press menu on Apple TV!](https://forums.plex.tv/t/please-bring-back-the-delete-option-directly-in-the-long-press-menu-on-apple-tv/943385)
**Author:** [@LordSnooz](https://forums.plex.tv/u/LordSnooz)\ **Replies:** 0\ **Last updated:** [September 25, 2026, 12:22am UTC](https://forums.plex.tv/t/please-bring-back-the-delete-option-directly-in-the-long-press-menu-on-apple-tv/943385 "2026-09-25T00:22:34Z")
Server Version#: Synology DSM 7 v.1.43.4.10903-e5521bd8c August 17, 2026 Player Version#: Plaex for Apple TV 2026.18.0 (2004) Right now, to delete a recording, you have to long-press, select Manage, and then select Del… --- ## [No option to edit logos?](https://forums.plex.tv/t/no-option-to-edit-logos/943370)
**Author:** [@jk\_scotland1](https://forums.plex.tv/u/jk_scotland1)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 8:45pm UTC](https://forums.plex.tv/t/no-option-to-edit-logos/943370 "2026-09-24T20:45:34Z")
Server Version#:1.43.4.10903 (Synology) Player Version#: 9.18.13.11977-02240d75-Plex (Roku) I want to turn off the title logo’s displayed on the roku as they do not match the correct title (the names of the title may b… [Next page](https://forums.plex.tv/tag/server-synology/25.md?match_all_tags=true&page=1&tags%5B%5D=server-synology)