@kegobeer-plex said:
it’s been a couple of weeks - any updates from Vanilla on the problem?
The last update I received from Vanilla (5 days ago) is that they have a dev task open to address the issue and hope to push it to production sometime this week if all goes well. I have reached out for an update.
@NewPlaza said:
I got a question. While I know nothing about forum software or Vanilla Inc, is Plex under some obligation to have the most current build available. Could Plex simple backdate/rollback to a previous version until Vanilla has fixed the issue?
We actually can’t rollback to a previous version as this forum is entirely hosted and managed by Vanilla Forums.
@jjrjr1 said:
Wow great care for Customer Support…
Guess Customer Support is NOT mission critical to Plex…
LOL
Hard to believe this has NOT been fixed yet.
I have thoroughly explained the circumstance as well as what we have done to report, address, and provide updates on this issue. Plex support is on top of this and working closely with Vanilla (along with other outstanding forum issues) to see this resolved. Outside of obtaining update from Vanilla (and obviously reminding them of the impact this has to our users), it is out of our hands and entirely dependent on the resources and priority Vanilla Forums places on fixing this. Because the forum is hosted and managed by Vanilla Forums, Plex developers are not involved or able to fix issues with the forum software. If the level of attention I have brought this issue with Vanilla and in this thread is not satisfactory to you, then I suppose nothing will be.
