401 Error

[dotzeno]

Server Version#:1.41.7.9717

I’ve been running this server in a docker container on an Intel 11 NUC PAH for maybe just over a year now. Have never encountered this problem before.

All my other devices seem to connect to Plex just fine (Android, Tablet, TV). I can also access my content through plex.tv.

Other than updating Plex, I updated ubuntu last night to 24.04.02 (from 22.04, i think).

It’s not a huge problem since I can access my content through other means. Just thought it was very strange.

[saltydk]

They seem to have removed the redirect that happened at the base url, if you add /web manually it probably works fine.

[dotzeno]

Thank you for pointing that out.
As you suspected, adding /web worked.

[sbcrumb]

Having the same issue as others. Putting in /web does fix the issue for now.

[Healzangels]

Seeing the same thing after updating, rolling my docker container version back and back to old behavior. Hope this is a change that can be reverted. Cheers!

[XZ3R0]

This seems to be breaking Plex on my Google TV (NVIDIA shield). I can’t play anything and only get “An error occurred while attempting to play this video”

[eNkrypt]

Having the same issue here. If you are using a proxy, you can rewrite the URL manually.

They should fix this though, in my opinion.

[swoop124]

Hello,

I’m using Windows Server 2019 as Server and a Reverser Proxy (Zoraxy) for External access. The rewrite through the proxy is not working. I have to manualy wirte /web into the URL.

Yes, they should fix this…

[ENTX-admin]

Jup same here,
https://plex.example.org/ will fail with 401.

https://plex.example.org/web will redirect.

[munrotm]

Also have this using CF zerotrust. Adding /web manually is not a fix right, its a circumvent. Plex please fix this

[MacGyver27]

@dotzeno Please remove “Solved” mark since it isnt solved lol.. thanks

[OttoKerner]

https://support.plex.tv/articles/200288666-opening-plex-web-app/

It’s documented like that since the beginning.
There is no need to use the local web app, unless you need to claim the server, or there is an Internet outage.

[MacGyver27]

@OttoKerner I think you are missing the problem.. We have reverse proxy configuration for the PMS pointing to ip:32400 - nothing more. When accessed Plex at plex.example.com it automatically redirected to the PMS. It worked for years and years.. and suddenly out of the blue it doesnt work:

Based on other users not just me I strongly believe Plex broke it.. I did not find a way to address this change on clients end.. neither pointing RVP to ip:32400/web nor adding segment /web/ to the path etc..