I think you are correct 
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Dear you all,
Having a hard-wired Shield TV is not necessarily going to save you. I have a Gigabit-ethernet-connected, ShieldTV Pro (2019), running through Hi-Speed HDMI cables to a TCL 55" ARC port, and I have basically given up on 4K video entirely. It simply will not play. Not Direct Play, not with passthrough disabled, not no-how. I have tried remuxing mkv files to mp4, although the Shield should theoretically be able to handle the mkv container. I have tried converting EAC audio to AAC. Makes no difference whatever. I too have a soundbar -Dali Katch One - but I am routing that audio via SPDIF rather than use the ARC channel. Nothing makes any difference. 4K HEVC simply refuses to play ā¦ except ball. It will play spin the ball all day and night. A little like my dog, come to think of it. Maybe I should feed it a bone.
Something is clearly not set up correctly. There are tons of people using the Shield Pro 2019 to great success with Plex. I personally use it as my main client along with a few of my users with no issues. If you have the cylindrical shaped Shield that could be your problem as Nvidia nerfed the crap out of it and caused it to have a ton of issues with high bitrate content. But the box shaped Shield 2019 is objectively without a doubt the best Plex client out there period.
@webwebster , what are the specs on your server and OS? Also are you hardwired to your network and what connection speed is the NIC in the server?
Many of you (new to 4K) folks should probably read the entire thread of
All the answers, to questions you should be asking, are there.
I respectfully disagree, I think a couple people in here may need to. But most everyone on this thread seems to have a decent grasp on 4K and how to properly deliver it with Plex. Hence the unending suggestion that OP get a Shield. Again no disrespect. You are definitely one of the more knowledgeable and approachable mods on here. Same can be said for FordGuy61.
May I ask a really stupid dumb question? If youāre using Plex at home and everything you have streams locally direct play or direct stream with no transcodingā¦when playing a file and you can check the file status on the server as it plays, when it says itās direct playing at 15 MBPSā¦ that 15 MBPS is not coming from your bandwidth but rather your network, right? Whatās the limit? 100 MBPS? Interestingly the other day I was playing the same file and Plex said it was streaming at 10 GBPSā¦Now it says 15 MBPS
You can PM me or start a new thread. Practice good forum manners and donāt clutter someone else thread with unrelated questions. Iām more then happy to answer all your questions in a PM.
That can happen when a new file has not been completely analyzed.
And yes local playback only goes through local network, not your internet.
@Blkbyrd yeah, I should rephrase that to specify ānewer to 4K folksā.
No harm friend! Like I said, I definitely respect your input!
My Shield TV Pro ( as I stated above) is the box, not the tube, and yes, it is hardwired as I said, to the LAN, a Gigabit Ethernet network with a direct connection to the server. The server is Windows 10 Pro, 32 GB RAM, with a Ryzen 7 3700X 8-core (16 thread) processor 3.60 GHz on an MSI X470 Gaming Plus Max motherboard. The graphics card is an NVIDIA GeForce GTX 1050 Ti. The OS resides on a 250 GB EVO SSD, and Plex itself has its own 500 GB SSD drive for its database and program. The content resides on 22 USB drives of varying make and size, for a total of ~140 terabytes of video.
There is a ten-port powered switch connecting the server to the network. There is also an ASUS RT AX92U router at the midpoint of the network.
Is there anything else you need to know?
I would almost be willing to bet that having those drives all connected through USB is your culprit.
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Rather than pile on this thread, you should start a new thread, repost all these details, screen shot of your plex dashboard with a problem file playing, and server logs of a problem file playback, just to start.
If you donāt have a 4K/atmos receiver or sound bar, then you probably need to disable pass through.
Otherwise you are guaranteed to get transcoding, see the 4K faq, your equipment must be 4K/hd audio compatible in order to direct play.
@TeknoJunky is it possible that you could just split his post and all of the responses off into another thread? Iām not sure if it can be done that way or notā¦
Maybe but Iām on mobile so not happening any time soon.
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I have read that thread, and I believe that with my set-up, I should not be experiencing these problems. Nevertheless, I am. And not just for some files. For every 4K HEVC file, with or without subtitles, I get lag, buffering every ten seconds or so and the spinning circle. I built my rig from scratch for the sole purpose of serving video, and it worked briefly. But not for a while. I am at witsā end.
I will gladly start a new thread. And the soundbar is NOT Atmos compatible, but passthrough is and has been disabled.
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Hi again. Do you think that a nvidia shield TV pro 2017 is good enough for what I wanna do or should I buy a new one? The new one in amazon is 199ā¬ and I have a seller who sell his 2017 shield for 115ā¬
The 2017 should be fine for what you want. But Iām always nervous about buying used from a third party on Amazon. My personal opinion is to just buy new and avoid any trouble you may have with a used unit.
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