4k playback issue for specific file

The decision chain goes this way:

  1. App reads player capabilities
  2. App communicates these capabilities to server with Playback request.
  3. Server looks at baseline device profile and augments or limits based on device reported capabilities.
  4. Server then looks at streams available to play.
    a. If can direct play (e.g. 100% container compatible) - direct play is selected
    b. If container not compatible, but audio and video are, Remux is selected (DirectStream)
    c. If audio is not compatible but video is, Audio transcode selected (shows as audio transcode)
    d. If video is not compatible, video transcode is selected.