Plex’s bug tracker (which really does exist) is filled with both bugs from releases as well as problems found while developing new things.
Everything is so interwoven, it’s not possible to differentiate which is public and which isn’t.
Having a ‘public visible’ bugs and ‘internal bugs’ is, by its nature, problematic.
We’ve wrestled with it internally and not come up with anything better than how we do it here.
To give you an indication, invisible to you, we have tags we attach to threads. One simple query of the forum and everything new / hot / unreported / whatever the query might be shows up in the result.
This thread is so tagged.
Regarding how best to capture, I can provide that here.
- Leave PMS in the Plex/Web view in your browser so you can watch it shutdown and restart
- Stop PMS
- with PMS stopped and the LAN completely idle
- Start a wireshark capture (**sudo wireshark) on the PMS server computer (you can’t do this on another leg of a switch.
- Start the capture and, without delay,
- Start PMS
- Wait for it (PMS) recover in your web browser
- Let PMS come back up in the web browser as confirmation
- while waiting, you should see packets running in the window like this:
- One of two things is going to happen
a. It will reach the point of continuously hammering your modem/router with SSDP (UPNP)
b. It will stop but the CPU is pegged. - When either is observed, stop the capture.
- Stop PMS.
- Now you can apply a filter at the top to look at the packets to the router (these are cumulative so be careful else you’ll have to delete the filters and reapply)
- The most common one to verify you captured the problem is to filter the IP of your modem/router like this (don’t hit enter) and then scroll through the results.
From here, you can scroll down and see all the traffic to/from the modem.
When you see the SSDP packets, click them to expose their text in the window below. See what’s in the packets.
Now go back to the filter bar and apply an SSDP (by starting to type then selecting ssdp) and adding it.
The display updates to show SSDP to your router’s IP.
Every packet from the Source of your computer is what you want to look at.
It’s impossible for me to say from where (given I can’t reproduce any error) what you’ll see but something should stand out either by repetition or some overt error message/code most likely)
If you’ve got something in there which is clearly wrong / repeating, SAVE the file as the .pcapng
