Wow, do you always respond to paying customers of your company with that level of snark?
In terms of the video player, I was assuming it was nothing special because the performance is so poor when compared to the Plex Media Player. But after I posted my comment I had a look at the package contents and realised that it wasn’t electron.
Rather than make sarcastic comments, perhaps you might answer the question of when we can expect a Universal M1 version of Plex for Mac (and ideally Plex Media Player), which is the subject at hand.
Why would they tell you (a paying customer) about their roadmap ?
After all, it’s not like many of us have spent thousands on equipment and storage to run the platform and then pay the fees.
I am, of course, being sarcastic.
This is how they treat their customers, it’s almost as if they’re saying “how dare you ask us” !
I work for a large multinational, managing software and production environments, if a software company we licensed from told us they had no roadmap or refused to provide it, they would be in our plan to “retire” pretty quickly.
It’s un-professional. Period.
Plex. How far away are we from the M1 client and server app ?
Yo uso la aplicación compatible de iPad/iPhone y el único problema que le veo es que se quiere apagar la pantalla cuando llevo X minutos sin tocar nada viendo un vídeo. Si arreglasen eso yo creo que a nivel de reproductor sería la opción perfecta, supongo que optimizarlo mejor pero más fácil que llevarla de x86 a M1.
Most companies don’t share their roadmap with free or paying customers unless you are an enterprise customer who pays very large amounts of money. If Plex would share users would complain about their roadmap, if they don’t share users complain about not sharing it. They can’t win. Having said all this, I don’t consider lettings users know if they plan to work on native M1 support is a big deal. That is more of a support announcement, not a roadmap and they should do that. Most other vendors. Emby, for example, verified that they were working on it. No details on when but that is understandable. Nobody should share release dates since they are almost never met.
I’ll respond by saying “Most BAD companies don’t share their roadmap with free or paying customers”.
In fact, many many companies do exactly that.
Luckily I work for large IT Multinational in Environment & Release, prior to that, renewals and licencing, and even the small companies that sell low cost, single licence products provide a roadmap.
Why ?
Because it unprofessional not to.
For my company it’s an issue of compliance, N-1 tracking etc etc.
For us personal users, it ties directly into what platform or hardware we might spend sometimes thousands of dollars on. It all factors it.
I’m not asking for a 5 year dev plan, I’m asking about their software on a platform that is about to completely transition, so I don’t think it’s unreasonable.
For all the snark in this chat, I’m surprised nobody has mentioned that there are already ARM versions of the PMS and PMP. It’s what runs on the NVIDIA Shield. One would think the tweaks required to move to M1 based Macs with native support (at a very basic level) wouldn’t be that difficult. Now as for properly integrated transcoding and other things, that might take a while, but it appears that even running under Rosetta 2 the x86 server is kicking ass on M1 chips.
LOL at a customer being rude to and snarky to a companies staff and getting offended that they are rude and snarky back. The entitlement in this thread is incredible.
gasp they get $5 PER MONTH from me, how dare they not share their entire product roadmap with me. I WoRk FoR a BiG SoFTWaR3 CoMPaNY. MuCH GlOBaL, SO IMPORTANT!
Gtfooh. Are you sharing your organization’s entire product roadmap with every PaYiNG CuSToM3R and free user that asks for it? Nooooope. You getting Microsoft’s entire roadmap? How about Nintendo? No!? SHOCKING!!! They owe you nothing. You don’t like it? Stop paying them and subscribe to something else.
Erm, show me where I was rude and snarky in my first message? I merely pointed out that if it was just an electron container, upgrading is trivial. The Plex guy replied correcting me, but with a dose of sarcasm that wasn’t necessary.
@deactivated has had an ongoing issue with snarkiness in these forums. See here for another example. He’s quite the rude and entitled character, definitely not the type you want going around running his big mouth like diarrhea in your customer support forums. Honestly, if I were his boss, I would have already reprimanded him many times over and ultimately canned the coot.
As for the “static,” feel free to ignore it because paying customers here fortunately agree with you. This forum, however, like any company also does attract a slim minority of feverishly blind fanboy riffraff. These types will mindlessly defend their unconditional love for the brand no matter what common sense might say.
Thanks! I already picked up as much, but I also greatly appreciate the respectful response. It’s honestly not hard, but it seems to be for a certain employee here I noted who acts like he is the center of the universe and forgets he does have to maintain a certain rapport with your customer base.
