I am having a similar issue that just cropped up over the last week or so. Only having playback issues on Apple TV (all three of them). Playback on windows 10 laptop and ios on ipad are fine. Its also only happening to older blu ray rips. Newer ones (last few months) work fine on Apple TV. I update some DVD Fab settings on occasion over time so whatever change I made a few months ago is allowing the newest files (mp4s) to play ok on the apple tv but the vast majority of files are buffering. I updated to the newest version today and that didn’t fix the problem. Switching to “convert automatically” fixes it but displays a much lower resolution than it should, than it used to and whats desired.
1 Apple TV 4th generation 64GB - Model A1625 - OS 13.4 - Speed Test 197mpbs up, 16.3 mpbs down
2 Apple TV 4k 32 GB #1 - Model A1842- OS 13.3.1 - Speed Test 39.1mpbs up, 41.15 mpbs down #2 - Model A1842 - OS 13.4 - Speed Test 58.3mpbs up, 7.83 mpbs down
1 Apple TV 4th generation 64GB - Model A1625 - OS 13.4 - Speed Test 309mpbs up, 51.4 mpbs down
2 Apple TV 4k 32 GB #1 - Model A1842- OS 13.3.1 - Speed Test 59 mpbs up, 41.15 mpbs down #2 - Model A1842 - OS 13.4 - Speed Test 41.2 mpbs up, 40.3 mpbs down
The ATV tests themselves show , without doubt, they are fine. — removed from list.
Equipment connecting ATV -> Internet (any switches / routers in path) – removed.
to be clear the three ATVs are on wifi, but so are the laptops, ipads, etc that can play plex fine. We are using a google wifi mesh system too with one router and five mesh pucks
That’s a whole layer of complexity I can’t account for.
Radio is radio and only one device can transmit on a particular frequency at a time.
I have no idea how their product actually works (no time to study).
It might be placement and how it handles multipath routing when one point is overloaded or weak.
Only way to tell at this point is a full spetrum population and perf test because it seems as if proximity to devices is significant
I ran the mesh test and all the routers came back with strong signals.
I guess, what worries me is i can use a lap top or an ipad in the same room and be farther away from a mesh than the apple tv and the ipad is fine but the apple tv is not.
And the none of the mesh routers have moved since the problem started. Everything was fine and then the next day they werent.
My education & training would have me pull out an antenna and sprectrum analyzer but that’s not possible from here.
I truly don’t know what else to suggest other than get some of the new thin (it’s REALLY thin) RJ-45 cable. It’s 1/2 the diameter (1/4 the total volume), also cat 6, and flexible. It slides in along side the carpet nailer super easy.
Thats greatly appreciated. unfortunately, thats not an option. is there a reason why it works on everything except apple tv? A reason why it used to work like gangbusters and then one day stopped?
I have to believe there is something that changed outside my control and i just need to reconfigure my settings to compensate.
I am seeing the same thing using DVDFab to “convert” apple content. I am hardwired (both ATV and PMS) and see these same connection resets. I don’t think this is a network issue.
It is something with the MP4 container as far as I can tell. They play fine on my iPhone and PC web browser. They also play fine directly on my PC. Finally, they play fine on the ATV if I use Infuse.
One thing for you to try and see if this is the same, change your ATV setting to not allow direct play. When I do that, it switched to direct stream and again…works fine. So just rebuilding the container (which is what I think direct stream does) seems to fix the issue.
I would really like to get this solved.
I had posted on this a week or so ago, but it got no traction. I can upload logs here if desired from both the ATV & PMS.
I appreciate this post! I’m not sure how to turn off direct play on the settings? I couldn’t find that. I did turn off Enhanced Video and that did fix the problem on all three atvs so at least we can use plex right now on those devices again, but not at the optimal settings.
