ARMv8 platform alpha testing - Discussion & Troubleshooting

If you are getting a Package Service error, DSM itself is having problems.

At this point, the simplest and best remedy is to reinstall DSM after you save its configuration.

The Synology guide is here.
https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/How_to_reset_my_Synology_NAS

First, Save the configuration in Control Panel - Backup & Restore

Next, follow the procedure above, beginning at step 3 (Mode 2)

3. Mode 2: Reset Synology NAS and re-install the operating system DSM

Be careful to hold the reset button long enough to hear the 3rd beep finish normally.

DO NOT HOLD LONGER

Follow the procedure and after DSM is re-installed, Re-install your applications, including Plex.
You will be pleased to find your Plex data is there waiting for you.

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thx for the quick reply… i will try that tomorrow… ty

Hi, I have a Synology DS218play and have installed your PLEX SERVER arm8 Alpha package. For what is concerning playing movies everything is working smoothly so far. However I have problems in playing my music library. It has worked for a few songs through my IOS client and then suddendly stopped.
Now, regardless I have tried to play the musing from the FIRE TV Stick client or from the IOS… it simply does not work.

any idea?

Does your other Plex server stream to the Fire Stick?

yes, the plex server on DS218play works very well with fire stick streaming movies.
I can stream movies on my iPhone as well.
music streaming is not working on both clients

If you will please make certain:

  1. DEBUG logging only is set on the server
  2. Start / Attempt playback
  3. Wait for it to fail
  4. Wait 20 seconds for the logs to get to disk
  5. Settings - Server - Help - Download Logs
  6. Attach the ZIP

I will look.

One thing I’ve found is we don’t have some fixes which mainstream PMS 1.13.6 does have.

thanks! i found the problem, i have probably messed up the location of the folder. I have now fixed the problem and it works well!

Hi,

I’m testing the version here on the Synology Diskstation DS218play.

It worked flawlessly for a couple of days but now I can’t play anything at all.

When I run the plex app on the Samsung TV it just keeps loading, no timeout.

When I run the plex app on the synology Diskstation via Safari I get the following fault code: ā€œError code: s1001 (Network)ā€.

I’d love to supply logs but I don’t quite know yet how to enable logging and compile the files.

Settings - Server - Help - Download Logs

This presents you with a ZIP file.

Attach that ZIP file here (drag & drop then let it complete uploading before clicking ā€œReplyā€ )

Hi. I want to try the Plex beta on the Synology DS218. I follow both " ARMv8 platform alpha testing - Synology and QNAP" and ā€œARMv8 platform alpha testing - Discussion & Troubleshootingā€. I have downloaded the ā€œPlexMediaServer-1.13.6.176-dd1845234-aarch64.spkā€ file, but when I try to install manually on my Nas trought the manual installation present on the packages center, it says me ā€œoperation failedā€. I’m wrong? Do I have to do another procedure to install it? Thanks for now.

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If you downloaded it using Safari, use another browser. Safari seems to have a problem. It is seen on both Synology and QNAP NAS products

Thanks. Installation done!

In the language section isn’t present the Italian, both subtitle and audio.

This might be a PMS issue and not just ARMv8.

Can you show me please?

Screenshot ?
XML of the file ? ( Hover over it -> Get Info -> View XML )

Does the same thing happen in Chrome or FireFox? I presume it does?

I have tried on chrome, and it does too on it

I will try to recreate this… Give me a few minutes please

Thank you.

Italiano is present. The list is not sorted (the actual bug).