Can someone help me with this error?

General Discussions
1

Hi All
Trying to figure out why a movie won’t import into plex, but while snooping through my logs, I found this… I’ve shortened it because it’s 10mb long and repeats the following over and over. Any idea what I need to do to fix this?

This was found in Plex Media Server.1 log.

Thanks for any help
g

Jan 01, 2021 02:06:52.021 [0x7fe0ba01e700] INFO - Plex Media Server v1.20.1.3252-a78fef9a9 - Synology DS218+ x86_64 - build: linux-x86_64 synology - GMT -05:00
Jan 01, 2021 02:06:52.036 [0x7fe0ba01e700] INFO - Linux version: DSM 6.2.3.25426-3, language: en-US
Jan 01, 2021 02:06:52.036 [0x7fe0ba01e700] INFO - Processor Intel® Celeron® CPU J3355 @ 2.00GHz
Jan 01, 2021 02:06:52.036 [0x7fe0ba01e700] INFO - /var/packages/Plex Media Server/target/Plex Media Server
Jan 01, 2021 02:06:52.022 [0x7fe0822b3700] ERROR - [Transcoder] [aac @ 0xe71a80] channel element 0.0 is not allocated
Jan 01, 2021 02:06:52.022 [0x7fe080e31700] ERROR - [Transcoder] Error while decoding stream #0:1: Invalid data found when processing input
Jan 01, 2021 02:06:52.022 [0x7fe0822b3700] ERROR - [Transcoder] [aac @ 0xe71a80] channel element 0.0 is not allocated
Jan 01, 2021 02:06:52.023 [0x7fe080e31700] ERROR - [Transcoder] Error while decoding stream #0:1: Invalid data found when processing input

2

That means your file is bad and PMS can’t read it to be able to extract the information it uses to identify the codecs and other file parameters.

3

Thank you for the reply! How do I know which files it is stumbling on?

4

If you look at the rest of the log, it should say what file or the title of the movie.

5

Is the file perhaps DRM protected? Years ago I had an issue with adding DRM protected files. I thought Plex was just ignoring them but after having some issues I remember finding repeating code like that though I don’t remember what exactly it was saying. Check to see if VLC plays it. If it’s not a DRM issue I’d recommend trying XMedia Recode to rewrap it, or MKVToolNix. If nothing else use Handbrake or VidCoder to Convert it, but those will result in a loss of quality to some degree, but doing a slower encode can mitigate that as much as possible at the cost of speed