Cannot connect to my home Plex Media Server after updating the Plex app on my Roku Ultra

Plex Players Streaming Devices
1

Server Version#:1.42.1.10060-4e8b05daf
Player Version#:8.6.5.10604-ea6e6ca15-Plex

I have updated both my server and app versions on all devices. I have multiple devices at home and all of them still work correctly EXCEPT my Roku Ultra LT which is running the latest version. I can login to my account but I cannot view any of my Libraries. I can view my Libraries from all of my other devices so this makes no sense. I believe the problem started with the latest app update.

Everything is on the same network.

2

I’m now having this exact same issue and have performed all the same troubleshooting steps on all my Roku enabled devices. Was there ever a solution provided?

3

No reply from staff and multiple other people reported the same issue. I think it’s specific to the Roku Ultra. Or at least Roku Ultra’s are one of the groups affected. Hopefully the next update will fix it but in the meantime I literally cannot use Plex on that TV.

4

Do you not see any libraries? Have you tried power cycling the device? This has worked in some cases.