Hi, I don't have a PS4, I'm trying to help someone install Plex via instant messenger so I can't see what they see. They say nothing shows up if they search the store. I've also found it online but it says "function not available" when they try to "buy" it on their phone: https://store.playstation.com/en-gb/product/EP4544-CUSA01703_00-WEBMAF000000PLEX
I'm in the UK if that makes any difference.
Please can anyone help? What can I tell them to do to find the Plex app on the PS4?