Converting (MKV MKV)

Plex Media Server
,
1

I recnely encoded all of my library to HEVC and noticed they all show up as the container being converted from MKV to MKV. I scrubbed all of the subs out but cant figure out why.

Product
Plex for Roku
Player
Living Room Roku
Quality
Original (2.0 Mbps)

Stream
Direct Stream
Container
Converting (MKV MKV)
Video
Direct Stream (HEVC 1080p)
Audio
Direct Stream (English - AAC Stereo)
Subtitle
None

Bandwidth
2.3 Mbps

Version 1.32.4.7195
Version 4.108.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
MediaInfo.txt (6.4 KB)

2

The bandwidth limit is lower than what the HEVC file is requiring. Thus, transcoding ensues.

3

Thank you for the reply. It peculiar though as the upload speed is set o 1000mbps and remote limit is set to max on the server side. On the client side it set to max (original) during playback. Is there something else I should adjust? The server is on fios running at 800mbps so its not a network limitation that im aware of

4

Enable debug logging,
stop and restart the server
play the file again
stop after 1 minute
fetch server logs

5

Do you have this setting in your Roku?

IMG_20230329_142402
IMG_20230329_142402946Ă—528 83.8 KB

That workaround is due to AAC audio, so it’s converting mkv to mkv as a direct stream instead of direct play

If you have that setting, untick the box and try it again

6

This switched it immediately, thank you for the response. Never even thought to look at that setting.

1 Like
7

Thanks again for helping, the aac stutter setting was my issue.

8

I have encountered this problem with several of the Roku’s connected to my server. This causes a direct stream and, in many cases, causes the audio to transcode when it isn’t necessary

This think was due to an audio sync problem that was fixed long ago in a Roku or Plex update

I have this setting disabled on at least 4 different model Roku’s and haven’t had any problem playing 1,000’s of files with AAC audio over the last year and half

I think someone needs to raise this issue internally. At the very least this setting does not need to be enabled by default

9

I recall enabling or verifying it was enabled a while ago when first starting the server due to AV sync issues, hoping it would help. But I fixed that with better Av encoding and reading Rokus audio capabilities, and never thought to disable it.

10

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