This seems interesting. The logged paths don’t match. I’m assuming the media file is really at this first path:
Nov 24, 2020 14:22:29.324 [1588] DEBUG - [Universal] Using local file path instead of URL: \black_hole\Content\Video\Movies\Disney Collection\The Black Cauldron.mkv
Do you have a subtitle file? Where is it on disk? Is this correct - does this path even exist?
Nov 24, 2020 14:22:29.335 [7668] DEBUG - Calculated media file path for path [file://black_hole/Content2/Movies/Disney/The%20Black%20Cauldron.en.srt]: [“\black_hole\Content2\Movies\Disney\The Black Cauldron.en.srt”]
I’m wondering if the space in the directory name is causing something to go wrong.
I’m also wondering what directories you have added to your library? Is it ...\Movies\...?
If you have subdirectories, there should ideally be one per movie.
...Movies/The Black Cauldron (1985)/The Black Cauldron (1985).mkv
While you can often get away with other organization on disk, sometimes it just doesn’t behave as well. A “theme” subdirectory like “Disney Collection” with multiple movies may not behave correctly.
Edit:
This is a UNC path, not a mapped drive, right? There were fixes to make things more reliable with UNC paths back in 1.20.4. That was more about the \\ at the beginning, but maybe there’s something to do with building paths correctly.
