this is a weird issue and for the life of me I can’t figure out why this is happening. It’s been occurring roughly every month or so but its happened 2x in past couple days, including today.
I’ll notice in recently added, the same movies, in the same order keep popping up. Ill check in the movies section, filter by date added and sure enough, the same order every time. it will resume back to normal for awhile, then seemingly randomly it happens again. The order is always the exact same (although the actual order isn’t correct). I thought I had it when I disconnected Trakt, but that wasn’t it. PMS is running on a dedicated 2012 mini, and I don’t have anything else that does anything with the movie library on a synology nas.
Starting with “Les Miserables”, “The Butler”, “The Good, Bad and The Ugly” and everything following end up in the same date added order.
Any suggestions would be hugely appreciated. Logs attached. Thanks
EDIT- FYI, The movies ‘Date Added’ field is listed correctly on the NAS.
PS- sorry about the reoccurring local auth error. It’s been fixed.
I don’t see a log. Is your media stored on a NAS? If so, check the time on the NAS. I’ve seen issues where the time on the NAS being significantly different from the server causing issues.
@MovieFan.Plex said:
I don’t see a log. Is your media stored on a NAS? If so, check the time on the NAS. I’ve seen issues where the time on the NAS being significantly different from the server causing issues.
hey thanks for following up. sorry, I pulled it down as I wasn’t sure if it was going to be answered and it’s a little weird having users WAN IP’s sitting there.
I read the same thing, re: Nas time. The times are on point. I even tried changing the NTP server to see if it made a difference ( I am using a synology for storage).
Here are the logs. Im totally stumped. I can’t imagine it could be, but was trying to see if Plexpy could be causing the issue. The weird thing is the ‘date added’ for the files in the synology are accurate. They just aren’t reflected in plex (and the fact it keeps reordering the entire movie list).
I’ve attached the logs if you want to take a look. My apologies about the local auth error (over and over). that’s been fixed. Thanks again
There is nothing in your server log indicating that PMS is doing anything with the metadata. PMS does not use the date added timestamp of the file. The date added shown in PMS is the date the media was added to the PMS library, which is not affected by the dates on the file itself.
Is the date added shown always the same? i.e. “Les Miserables” shows “a day ago”. Is it always “a day ago” or does it change.
This has probably nothing to do with the issue at hand, but error parsing allowedNetworks 192.168.0.1-99/255.255.255.0
indicates that you put an invalid entry into “List of networks that are allowed without auth”
under Settings-Server-Network-‘Show advanced’
you must adapt the ‘netmask’ part if you don’t want to allow the whole subnet. As this has to be done in binary, I fear that the range 1-99 is not possible to define.
You can do 1-126, though: 192.168.0.0/255.255.255.128
@MovieFan.Plex said:
There is nothing in your server log indicating that PMS is doing anything with the metadata. PMS does not use the date added timestamp of the file. The date added shown in PMS is the date the media was added to the PMS library, which is not affected by the dates on the file itself.
Is the date added shown always the same? i.e. “Les Miserables” shows “a day ago”. Is it always “a day ago” or does it change.
Hey,
So no, the date will stay the same unless I refresh/remove and re-add movies back in. For example, after the most recent time this happened, I deleted my movies section. rebooted and re-added movies back on. so everything was pulled back down, metadata etc. When the dust settled, the same exact order showed up (with Les Miserables back on top as the most recent), the only difference is it now shows it as being added a couple hours earlier (when I re-added movies) as opposed to the previous date assigned.
It’s really odd. There’s something telling Plex the order of the movies, and while it will continue to work as it should with newer movies being added to the top of the list for awhile, eventually it gets refreshed and that same order returns.
@OttoKerner said:
This has probably nothing to do with the issue at hand, but error parsing allowedNetworks 192.168.0.1-99/255.255.255.0
indicates that you put an invalid entry into “List of networks that are allowed without auth”
under Settings-Server-Network-‘Show advanced’
you must adapt the ‘netmask’ part if you don’t want to allow the whole subnet. As this has to be done in binary, I fear that the range 1-99 is not possible to address.
You can do 1-126, though: 192.168.0.0/255.255.255.128
Or 1-62: 192.168.0.0/255.255.255.192
That was something I actually tried that day as I added a couple other local pc’s and I wanted to see if I could put the subnet range. I’ve since gone back to adding them in manually/individually (192.168.0.107/255.255.255.0,etc). But thanks for the info, I’ll update with the range per your instructions.
This issue has been going on for months. Previously it was happening every month or so roughly, but it happened 2x last week.
@marks.socks04 said:
So no, the date will stay the same unless I refresh/remove and re-add movies back in. For example, after the most recent time this happened, I deleted my movies section. rebooted and re-added movies back on. so everything was pulled back down, metadata etc. When the dust settled, the same exact order showed up (with Les Miserables back on top as the most recent), the only difference is it now shows it as being added a couple hours earlier (when I re-added movies) as opposed to the previous date assigned.
Ah, this makes sense now. This is actually intentional. When you create a new library, PMS adds the movies to its internal database based on the date on the folder (maybe the file, I forget which). This way if you had to recreate the library for some reason, things that were added a long time ago do not show up as recently added. When you add new items to a library, the date added will be the current system date, so when you remove/re-add items, they get moved to the front of the line. Recreating the library will reset the order based on the folder (or file) date.
@marks.socks04 said:
So no, the date will stay the same unless I refresh/remove and re-add movies back in. For example, after the most recent time this happened, I deleted my movies section. rebooted and re-added movies back on. so everything was pulled back down, metadata etc. When the dust settled, the same exact order showed up (with Les Miserables back on top as the most recent), the only difference is it now shows it as being added a couple hours earlier (when I re-added movies) as opposed to the previous date assigned.
Ah, this makes sense now. This is actually intentional. When you create a new library, PMS adds the movies to its internal database based on the date on the folder (maybe the file, I forget which). This way if you had to recreate the library for some reason, things that were added a long time ago do not show up as recently added. When you add new items to a library, the date added will be the current system date, so when you remove/re-add items, they get moved to the front of the line. Recreating the library will reset the order based on the folder (or file) date.
Now, why are you redoing your libraries so often?
I’m a little confused, intentionally keeping the order makes sense, but it’s keeping one static order. regardless of what gets added in what order, the same order reappears time after time.
Now, why are you redoing your libraries so often?
I assume this is hypothetical, correct? As this is what I’m trying to figure out. I don’t touch the movies list, PMS runs it’s normal maintenance schedule but I don’t touch it otherwise. Removing the movies section was something I did as a one-off to test the results and it returned the same list order- which is the problem Im trying to figure out.
Oh sorry, I thought you were removing/re-adding your library often. Read that wrong I guess. Let me know if this is correct.
You created your movie library and when you sort it by date added, it shows up like your screenshot. Les Miserable is listed as “1 day ago”, The Butler as “2 days ago” and so on. You add a new movie, and it gets added to the front of the list. You check this again later (say a day) and Les Miserable is again at the front and still shows “1 day ago” and the movie you added is somewhere further down the list.
@MovieFan.Plex said:
Oh sorry, I thought you were removing/re-adding your library often. Read that wrong I guess. Let me know if this is correct.
You created your movie library and when you sort it by date added, it shows up like your screenshot. Les Miserable is listed as “1 day ago”, The Butler as “2 days ago” and so on. You add a new movie, and it gets added to the front of the list. You check this again later (say a day) and Les Miserable is again at the front and still shows “1 day ago” and the movie you added is somewhere further down the list.
That’s it exactly.
It’s a strange one, I couldn’t find anything similar on the forums/searching online.
Worst case scenario I can wipe out PMS and reinstall but of I’m of course hoping to avoid that if at all possible.
Thanks again for jumping in.
Not saying that you aren’t seeing this issue, but I can’t imagine a scenario where this could happen. It would mean every movie would need to have their date added incremented in the exact same amount. If they all had the same date or the date didn’t change, I can see that happening. Would you mind sharing your server with me so I can see this for myself? I can also check some things this way.
@anon18523487 said:
Not saying that you aren’t seeing this issue, but I can’t imagine a scenario where this could happen. It would mean every movie would need to have their date added incremented in the exact same amount. If they all had the same date or the date didn’t change, I can see that happening. Would you mind sharing your server with me so I can see this for myself? I can also check some things this way.
Hey, so it just happened again (FYI- I deleted Les Miserables the other day when I removed and re-added the movies section, everything else same order). As you can see, the order has been reapplied to the same static list (it was in the middle of refreshing the entire library as I’m writing) and the movies were added “2 hours ago”.
I’ve attached my logs as well as screenshot. I’m more than happy to share my server with you to troubleshoot. Do I give you my login or how does that work?
I’m definitely not above the idea I did something to cause this. I just can’t understand how/what but when I can see that others aren’t having the same issue, I immediately look at my process, anything I’ve installed etc that could cause the issue.
I really appreciate the help! I’m also digging through the logs as we speak.
Let me know the best way to get you my server info.
