Your right, the soundbar supports eARC. However, the TV doesn’t… 
What version of the app are you using? The one that comes pre-built on the Shield is old, but you can update those from the Play store. The latest version is 7.15 and was released recently.
If you are running 7.15, please playback a video, wait for the error, then get me a log from the app so I can see what the error is. We can’t fix something without knowing the problem. https://support.plex.tv/articles/201573117-android-android-tv-fire-tv-logs/
FYI - I have a Shield and use it all the time and it is working for me.
I go to the app store when I go to the app store it says installed and I hit update and then it’s updated I even uninstall it the app and the built-in lan still there then I go back to the store and reinstall updated again so is there a hidden story that I don’t know about because I have the new shield not the original and I have the small new one
mine says version 7.14.18 9954 and it says it’s up to date and that’s no other update when I go to the app store so how do you have 15
It’s being rolled out in phases. Maybe it hasn’t gotten to you yet. I also find the Play store on the Shield itself to sometimes be slow in showing updates. Try using a web browser to check and then push the update from there if you see it.
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