The beta 1.25.0.5220 was working flawessly, fixing server crashes.
But not anymore since updated to stable.
Don’t they merge those fixes from beta to stable ?!
What should i do, stick on the “old” beta ?
PS ; I don’t even have the beta install package anymore ^^ where can i find old releases ?
They would already be there in the later version
If you stick to the “old” beta - it would only delay finding this new problem and getting it fixed.
I suggest you run with the latest version and get me diagnostics for the crashes - debug server logs and crash dumps - if you disable crash reporting there would be better chance of securing a copy of the crash dump as it would be left in the Crash Reporting directory and you can copy it out and zip it and send it to me by Private Message to go with the debug server logs for the crash
I also suffer from regular crashes; 204 times and counting, since updating to DSM7. I have attached some logs. If someone could pinpoint the cause it is much appreciated.
1.24.5.5173-8dcc73a59.zip (711.5 KB)
1.25.2.5319-c43dc0277.zip (614.9 KB)
1.18.8.2527-740d4c206.zip (996.7 KB)
respectfully request you include Logs ZIP (DEBUG) with DMP files.
Older DMP files aren’t of use anymore. you can delete them.
Which architecture (CPU) ?
Hi,
I’m still seeing crashes as well on 1.25.3.5409 on DSM 7.0.1-42218. There is a pending update for DSM 7.0.1-42218 Update 2 which I’ll install overnight however the release notes don’t indicate anything related. I’ve noted the crashes occur typically after trying to access Plex via Remote Access at https://app.plex.tv/desktop.
Please see the attached logs obtained immediately after restarting the service in DSM:
Plex Media Server Logs_2022-01-22_13-19-47.zip (3.0 MB)
Hi @sa2000,
Just saw your message. I’ve been able to source b3abb84f-52e6-429c-1ca9fea0-a7bdf605 as requested and attached here: b3abb84f-52e6-429c-1ca9fea0-a7bdf605.zip (240.4 KB)
Thanks.
Having the same issue with crashes on my Synology NAS. Log on says PMS stopped due to system running out of memory. I am running PMS 1.25.3.5409 on DSM 7 7.01-42218 Update 2… I did add the memory usage line yesterday so hopefully that helps. As a side note, I never got a PMS crash until upgrading to this version of PMS.
Thanks - I have referred this to the development team with the associated logs - it is quite old - from November !
Thanks for the recent logs
There was a crash on 17 January at 03:43
Can you please look for file c59e03f4-62f2-4029-5ee8f5b5-42b0184b in $TMPDIR like you did before and let me have it zipped soon
You are right - there is no crash. Logs show some abnormal very high number of streams for a media item.
Could you download the database (through Troubleshooting / Download database ) and send me the zip via private message - you may need to upload the zip to Dropbox / Google Drive etc and send me a link
Thanks for looking. Not sure how it is showing streams when there wasn’t any streaming at the time of the crashes. Anyway, I do not have the database anymore. I decided to uninstall and reinstall Plex wiping the database and starting with a fresh database. There was something wrong with the database as I deleted 3 movies from the movie folder, but they still showed in Plex. My database was showing 6.8TB and not going down after spending the weekend manually optimizing. My database is currently rebuilding. I will let you know if I have issues from this point. Appreciate the look.
It was tons of log lines and not possible to see what triggered it as the oldest log entry does not go to before this long sequence
It may have been background activity / scheduled task activity
And may be it was not all for one media file - if issue persists, will need fresh debug logs and download of the database - might be an idea to increase log files by adding LogNumFiles to Preferences.xml and restarting Plex Media Server - see Advanced Server Settings article
Advanced, Hidden Server Settings | Plex Support
Thanks for reviewing those logs. Can you please confirm whether the time on the logs is UTC or local?
Please find the requested file attached
c59e03f4-62f2-4029-5ee8f5b5-42b0184b.zip (179.0 KB)
The timestamps in the Plex Media Server log files are all local to the server
Thanks for the dump for the crash at Jan 17, 2022 03:42:58 when running Plex Media Server 1.25.3.5409
There have been several releases since and appears you are now running on 1.25.6.5577
Are you still getting crashes ? Would like to see more examples to see if there is some commonality - so please get me logs zip after a crash and also look for files with modified date / time close to the crash time and file name is similar syntax to the one you found for the 17th Jan - in
/var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/tmp/
and if the server is still crashing - please also get me zip of the database which you can download through Plex Web Settings Troubleshooting
Please upload on dropbox / google drive etc and send me a link by Private Message
Thanks @sa2000 the crashes don’t appear to be occurring anymore. Looks like it was resolved in one of the recent updates. Was the issue associated with Sonic Analysis?
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