Yes. Im prepared to give devs full access to the machine. I still have the GUI for errors turned off but it will still be doing it.
Also I have an issue with last two versions where DVR/Live TV is completely broken -> DVR & Live TV Completely broken in 1.13.8.5395 with WinTV dualHD and probably others
just looked - i cannot see any logs
I do have a 770Mb file that you provided for the transcoder crashes on 1.13.3.5332
MacGyver (1985) - S05E07 - Children of Light.ts
Does this file still cause the transcoder to hang / crash on version 1.14.0.5470 when generating preview thumbs ?
I started getting the Transcoder Crashing errors on my Samsung TV which accesses my TV shows and movies via my LAN on a Windows 10 64bit computer…Never had the issues and all of a sudden since the recent PMS update this has been happening…Any help please???
I am running version: Version 1.14.0.5470
Is it endless ? (as in the title of this topic) - many one after the other non-stop?
If it is not, please raise a separate forum topic
In either case, see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
On versions from 1.13.8.5395 no recordings are made so no new preview thumbs to generate.
I can provide you with a whole bunch of files to try. As I said before its the DVR files made from Hauppauge dual HD USB TV tuner that causes the problem.
I can provide you with a download link to a zip file. Shall I DM you the link?
Heres my log files anyway. Should have errors for the tuner and DVR issues as well as the transcoder thumbs errors.
Let me know if you need any of the video files.
There are no visible issues in this log. DVR recording and thumbnail generation completed without errors
Thanks for looking through the logs. Im now going to upgrade the server to v1.14.0.5470, re-enable the error GUI and see what happens.
Ive re-enabled the error GUI on v1.14.0.5470. Since no new recordings will be made (because Live TV & DVR broken) I dumped a load of old recording files back into Plex and the errors returned in full relentlessness. I will let a few accumulate so youve got plently of logs to look at… Literally every minute or so the error windows is appearing.
For reference the error GUI setting I used was done with GPEdit -> Computer Settings -> Administrative Templates -> Windows Components -> Windows Error Reporting -> “Prevent Display of the user interface for critical errors”.
Update: Here are the Logfiles and a crashdump. Please let me know if you want any video files… http://www.nysc.co.uk/downloads/PlexTranscoderCrash20181130.zip
I will continue to monitor and see if this is a recurring incident or not. If it is recurring then I will create a separate post. I also wanted to see if this was related to my drive that house TV Shows because it didn’t seem to appear when I was watching movies on another drive…
Thank you for the dmp and logs
How big is this file E:\Videos\Recorded TV\MacGyver (1985)\Season 06\MacGyver (1985) - S06E08 - MacGyver's Women.ts ?
The transcoder crashed when it got to 37% down the file. So if we have a sample to reproduce the issue - it would need to split at about 40% position.
The transcoder was running mpeg2video_decoder.dll at the time the dmp was produced
could you get me list of this directory showing the filenames, dates, times,. sizes
C:\Users\Administrator\AppData\Local\Plex Media Server\Codecs\531e313-1328-windows-i386'
Also copy out the directory and all its contents and zip the copy and upload for me somewhere to access the zip
For sample file - it might be better to look at this which crashed at about 4% down the file E:\Videos\Recorded TV\MacGyver (1985)\Season 07\MacGyver (1985) - S07E14 - The Mountain of Youth.ts
Please look for this dmp file : PlexTranscoder.DMP file for this crash would have a timestamp around 11:46:40 am
and could you use dd.exe - download dd-0.5.zip from here chrysocome.net - dd for windows
and then use dd.exe to create a .ts file from this file MacGyver (1985) - S07E14 - The Mountain of Youth.ts selecting 5% of the file - or 100Mb whichever is bigger.
dd if="E:\Videos\Recorded TV\MacGyver (1985)\Season 07\MacGyver (1985) - S07E14 - The Mountain of Youth.ts" of="Path to clip\clip.ts" bs=1M count=xxx
where xxx is the number of megabytes for the clip
So for example of the episode ts file is 1Gb, then go for 100 (the minimum size)
If the ts file is 2Gb, go for 110
But I would need confirmation that the clip does crash when bif preview thumbnail generation is done - so please add it to library and see what happens to the transcoder - and get me the dmp / logs for that run as well as the clip
Hopefully we can then reproduce the crash
I also get the plextranscoder.exe stopped working pop up all the time. any one can fix it ?
I still have the UI supressed but based on the fact that some media does not hve thumbnails I would say yes.
Apologies @sa2000 I never replied to your request for more info above. Perhaps I need to reenable the error UI and get the info needed.
As soon as I turned the Error GUI back on I started getting transcoder crash popups.
Here is the Logs, a dmp file and the media:
http://www.nysc.co.uk/downloads/PlexTranscoderCrash20190205.zip
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
