DVR & Live TV Completely broken in 1.13.8.5395 with WinTV dualHD and probably others

My server auto updated to 1.13.5395 and now Live TV and DVR doesnt work at all. I can browse the guide but not watch anything and nothing has recorded since 24th Sept!

Theres several other threads reporting recordings not working with this version but the reality is that both main features - Recording + Live TV - are broken. At least with USB Tuner Hauppage Wind TV dualHD. I dont have any other tuners to test.

If I roll back to 1.13.7.5369, then it works again (you have to uninstall later version, and get the older installer from the Plex updates folder in ā€œC:\Users\User Name\AppData\Local\Plex Media Server\Updatesā€)

Ive got massive gaps in my recordings now which has ruined my viewing of one particular show. Where was the testing procedure? This version is released now yet clearly wasnt tested even with officially supported tuners.

Not good Plex devs, not good! :rage:

I had a similar problem with my hdhomerun duo what fix my issue was doing a firmware update on it and It started working again. You might want to check if there is a wintv firmware update for yours update it and then update plex to the latest version again hope it works. Trust me I know your frustration I have some of my own I wish I hadn’t bought the lifetime plex subscription at this point

There is a recent update to the s/w and drivers for WinTV, but i dont notice much different with it

I can get mine to work, but you need to babysit it

If the tuner is not used, then after a few hours Plex has trouble accessing it, failed recordings and unable to tune channel on live tv
When its getting close to recording time, bring up live tv on the server, might fail on first attempt so try another channel and this should work
Recordings should then work for the next few hours

I did initally roll back to 1.13.7 and everything was perfect, but then a newer 1.13.8 was rleased so tried it, this still had issues and havent rolled back again yet, putting up with it in the hope of a fix soon

Still broken in v1.14.0.5468.

I checked Hauppauge for firmware but couldnt see any. In fact I dont see any firmware for USB tuners.

There was a timeout issue with some tuners. The timeout was increased in 1.13.9.5456

I do not see any logs from you for your current issue

See
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

1 Like

Logs here:

http://www.nysc.co.uk/downloads/plexlogs4.zip

I can see an error status logged for the Plex Commercial Skipper.exe for recording for
The First - E5 - Two Portraits
Recording completed at 22:02

Is this the problem you are referring to? I cannot see any other error

Nov 29, 2018 22:02:05.141 [11660] DEBUG - Job running: EAE_ROOT='\\?\E:\PlexTemp\Transcode\Sessions\EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='C\:\\Users\\Administrator\\AppData\\Local\\Plex\ Media\ Server\\Codecs\\e7828f1-1324-windows-i386\\' C:\Program Files (x86)\Plex\Plex Media Server\Plex Commercial Skipper.exe "--ini=C:\Program Files (x86)\Plex\Plex Media Server\Resources\comskip.ini" "--output=E:\Videos\Recorded TV\.grab\33bd1f4fb9c9a6b5db3893793472e614d8250f41" -t --quiet "E:\Videos\Recorded TV\.grab\33bd1f4fb9c9a6b5db3893793472e614d8250f41\The First (2018) - S01E05 - Two Portraits.ts"
Nov 29, 2018 22:02:05.149 [11660] DEBUG - Jobs: Starting child process with pid 14912

Nov 29, 2018 22:06:20.704 [11448] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\Plex Commercial Skipper.exe' exit code for process 14912 is 1 (failure)

sorry that was not an error - commercial skipper uses wrong exit code !

I need to know what the issue is and at what time?

Im sorry I dont know any because the error gui has been turned off.

Which log file would contain the thumbnail errors I’ll search myself.

This is what the logs show - please tell me what is wrong

At 22:02 recording for ā€˜The First - E5 - Two Portraits’. completed
into "E:\Videos\Recorded TV\.grab\33bd1f4fb9c9a6b5db3893793472e614d8250f41\The First (2018) - S01E05 - Two Portraits.ts"

At 22:02 Plex Commercial Skipper started and completed at 22:06
At 22:06 we have E:\Videos\Recorded TV\.grab\33bd1f4fb9c9a6b5db3893793472e614d8250f41\The First (2018) - S01E05 - Two Portraits-comskipped.ts

At 22:06:38 we have "E:\Videos\Recorded TV\The First (2018)\Season 01\The First (2018) - S01E05 - Two Portraits.ts"

At 22:06:39 Scanner analysis completed

At 22:06:39 video thumbnail transcoding started

At 22:07:39 video thumbnail transcoding completed ok

At 22:07:39 refresh scan for "E:\Videos\Recorded TV\The First (2018)\Season 01 completed

In this forum topic we are not talking about thumbnail generation and transcoding issues. You posts months back saying it is not working and then 2 months later saying DVR is still broken

The transcoder thumbnail issues are covered by the other forum topic

The issues with the Guide and Timeouts on tuning were already fixed. So not sure what this forum topic is about now - what is still broken in 1.14.0.5468 / 1.14.0.5470 that you said broke in 1.13.8.5395 in your first post here?

The thumbnail generation crashes are covered by this forum topic Endless PlexTranscoder app crash, Windows Server

I’d like to separate the two distinct issues - so lets find out what was wrong in 1.13.8.5395 that is still broken for this forum topic

Sorry yes, my bad Ive confused the issues by talking about the transcoder thumb errors in this thread which is about Live TV and DVR being broken in v1.13.8.5395+

Let me go test Live TV & DVR in 1.14.0.5470…

Be interesting how you find the live tv in the .5470 version, for me this version causes failed recordings, though i have just upgraded again to test a few recordings later

The one that works without issues for me is 1.13.9.5456, every other 1.13 and 1.14 versons have given me a transcoder error

Ok Ive just tested with v1.14.0.5470 and Live TV & DVR is still broken. You should see the errors just after 11am 30 Nov 18 (today just now) as I tried to watch live TV on a few channels. After repeated attempts only one time it did work which is an improvement I guess but one in 6 is still useless, the recording process doubtless gives up after one go.

http://www.nysc.co.uk/downloads/Logs5.zip

what are you trying to watch them on, the server itself or a client device of some sort?

I’ve tried browser, Roku, Android devices, iPad. It’s not specific to a device, recordings also fail.

The message shown says something like ā€œcould not tune channelā€ or similar.

My guess is Probably the tuner timeout is too short.

it work ok with the wintv software?

I dont have WinTV installed or think its relavent since everything works as expected on 1.13.7.