There was an unexpected error loading this item
this has been my error message and i can not play my videos etc
can someone please help me
regards, Nick
Please provide the XML of the movie
https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
And your logs will help too.
https://support.plex.tv/articles/200250417-plex-media-server-log-file
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