Error refreshing account data

Plex Labs
1

Hello,

I am unable to load my remote server. I suspect that this involves my corporate IT blocking the communication, but want to confirm. I am able to connect to the server through the browser player with no issues. Thank you for your support!

From Application.log:

Aug 14, 2018 10:43:16.513 INFO - APP: Claiming player...
Aug 14, 2018 10:43:16.518 INFO - DEVICE: Initializing manager.
Aug 14, 2018 10:43:16.519 INFO - DEVICE: Fetching latest provider list from cloud.
Aug 14, 2018 10:43:16.519 INFO - DEVICE: Fetching latest list from cloud.
Aug 14, 2018 10:43:16.519 INFO - DEVICE: No previous data, waiting for cloud data.
Aug 14, 2018 10:43:17.493 ERROR - DEVICE: Error loading resources from plex.tv: Error: self signed certificate in certificate chain
Aug 14, 2018 10:43:17.504 ERROR - DEVICE: Error loading media providers from plex.tv: Error: self signed certificate in certificate chain
Aug 14, 2018 10:43:17.505 ERROR - DEVICE: Error loading providers or resources, not merging.
Aug 14, 2018 10:43:17.505 INFO - DEVICE: Starting connection test.
Aug 14, 2018 10:43:17.506 INFO - DEVICE: Looking for an active server in 0 devices.
Aug 14, 2018 10:43:17.506 WARN - DEVICE: Did not find a working server.
Aug 14, 2018 10:43:17.506 INFO - DEVICE: Persisting devices.
Aug 14, 2018 10:43:17.510 INFO - DEVICE: Initialization finished in 997ms.
Aug 14, 2018 10:43:17.510 INFO - APP: Refreshing player/server menu.
Aug 14, 2018 10:43:17.519 INFO - ACCOUNT: Refreshing data.
Aug 14, 2018 10:43:17.519 INFO - APP: Sign in complete.
Aug 14, 2018 10:43:17.519 INFO - METRICS: Initializing.
Aug 14, 2018 10:43:17.519 INFO - APP: Refreshing player/server menu.
Aug 14, 2018 10:43:17.969 ERROR - Unhandled Promise Rejection Error: self signed certificate in certificate chain
    at TLSSocket.<anonymous> (_tls_wrap.js:1088:38)
    at emitNone (events.js:86:13)
    at TLSSocket.emit (events.js:188:7)
    at TLSSocket._finishInit (_tls_wrap.js:610:8)
    at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:440:38)
Aug 14, 2018 10:43:17.973 ERROR - ACCOUNT: Error refreshing account data:  self signed certificate in certificate chain
Aug 14, 2018 10:43:17.974 DEBUG - UPDATES: Using latest channel.
Aug 14, 2018 10:43:17.982 INFO - Checking for update
Aug 14, 2018 10:43:18.240 INFO - Update for version 1.0.5 is not available (latest version: 1.0.5, downgrade is disallowed.
Aug 14, 2018 10:43:18.240 DEBUG - Autoupdate: Update is not available.

From Server.log:

Aug 14, 2018 10:43:17 ERROR - Error fetching account data self signed certificate in certificate chain
Aug 14, 2018 10:43:17 DEBUG - METRICS: Initializing.
Aug 14, 2018 10:43:17 WARN - METRICS: Cannot start up, no token.
Aug 14, 2018 10:43:17 DEBUG - DEVICE: Fetching latest provider list from cloud.
Aug 14, 2018 10:43:17 DEBUG - DEVICE: Fetching latest list from cloud.
Aug 14, 2018 10:43:17 DEBUG - POST /claim?token=<token>&identifier=99323fb4-171a-440b-9ca1-d504658b1528&title=LTUS424962 200 2 - 978.203 ms
Aug 14, 2018 10:43:17 ERROR - DEVICE: Error loading media providers from plex.tv: Error: self signed certificate in certificate chain
Aug 14, 2018 10:43:17 ERROR - DEVICE: Error loading resources from plex.tv: Error: self signed certificate in certificate chain
Aug 14, 2018 10:43:17 ERROR - DEVICE: Error loading providers or resources, not merging.
2

Yeah, unfortunately it looks like there’s an HTTPS proxy in the middle there, which Plexamp doesn’t (currently, at least) support. Sorry about that :cry:

3

@elan Shall I formally add a Feature Request topic for HTTPS proxy support?

4

It’s already on an internal list, slightly tricky to do with current architecture, but hopefully something we’ll be able to address in the future!

5

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