FreeNAS: MyPlex does not log in

Dev Community Apps & Creations
41

Ideas are welcome, sometimes you just don´t know what to check anymore  :blink:

I can login to myplex accessing the PMS on the server. I tried the install steps I went through on my old working server, setting up the PlexConnect in a different jail and there I experience the same problem. I am unable to log in to myplex. The only setup which works is the PlexConnect instance I installed half a year ago when setting up the machine. But since PlexConnect is just a python software it should not make any difference, nevertheless only the old installation works. I just updated this old installation via git pull to eliminate the newest version of PlexConnect as a problem source. It still works fine... 

Could it be because of the python version installed? I mean the only difference between the newest installation and the older one should be the python version installed. 

42

What is the version difference? As long as they are both 2.7.x I don’t see it being an issue

43

Both systems have 2.7.X (2.7.6 and 2.7.9) installed. Still no clue how to further investigate this problem. 

44

I guess trying 2.7.6 to see if it help is the next logical step

45

Thats the point where I struggle... I can only find the latest version 2.7.9 in the pkg repo. Since I am quite new to the unix world of freebsd I don`t know how to perform a downgrade or get the 2.7.6 version of python. 

46 
# which python
/usr/local/bin/python

# pkg info | grep -i python
python-2.7_2,2                 The "meta-port" for the default version of Python interpreter
python2-2_3                    The "meta-port" for version 2 of the Python interpreter
python27-2.7.9                 Interpreted object-oriented programming language

# pkg install

2.7.6 is not there. 

Could this be related to poodle vulnerabilities - possible ssl problem (while no output in log)

@SaschaPlex - you could try to set 2.7.6 as default?

rm /usr/local/bin/python
ln -s /usr/local/bin/python2.7.6 /usr/local/bin/python

Check first if you actually have the versions available in /usr/local/bin

47

It seems that I don't have python 2.7.6 available. 

/usr/local/bin # ls | grep python

Only lists:

python
python2.7
python2.7-config
48

I just captured a trace while trying to log into myplex account from PlexConnect. It seems to be an SSL related issue. After getting back the SSL-Certificate from plex.tv the ATV stops the SSL connection with the following error message: 

Record Layer: Alert (Level: Fatal, Description: Unknown CA)

EDIT: I got it to work! It was caused by the default SSL verification since python 2.7.9. With the help here: http://qandasys.info/what-should-i-do-about-python-2-7-9-not-looking-for-ssl-certificates-in-the-right-place-on-freebsd/ I was able to fix it. It is due to a freebsd related problem. The following command fixed it for me. Just run it in the jail where you installed your PlexConnect: 

ln -sf /usr/local/etc/ssl/cert.pem /etc/ssl/cert.pem
49

I suspected this issue - read about it in the sabnzb forums, i tried your command yesterday but no change, did you have to restart your jail ?

I used tcpdump for the trace, i guess that won't cut it to analyse the tcp stream.

50

No I did not need to restart the complete jail. I just restarted PlexConnect. What happens at your trace when PlexConnect is trying to connect to plex.tv? 

51

I didn't realise that it work - but I was running from my freenas already, so finally it works :D

Now I have to install the lastest stuff. 

52


I just captured a trace while trying to log into myplex account from PlexConnect. It seems to be an SSL related issue. After getting back the SSL-Certificate from plex.tv the ATV stops the SSL connection with the following error message: 

Record Layer: Alert (Level: Fatal, Description: Unknown CA)
EDIT: I got it to work! It was caused by the default SSL verification since python 2.7.9. With the help here: http://qandasys.info/what-should-i-do-about-python-2-7-9-not-looking-for-ssl-certificates-in-the-right-place-on-freebsd/ I was able to fix it. It is due to a freebsd related problem. The following command fixed it for me. Just run it in the jail where you installed your PlexConnect: 
ln -sf /usr/local/etc/ssl/cert.pem /etc/ssl/cert.pem
. Glad it's working, and glad it turned out to be something so simple (and I guess if we had been able to downgrade Python to 2.7.6 the issue would not have actually been found)