Help Needed: Transcoder error, unable to process media

Server Version#: Version 1.13.8.5388
Player Version#:

The server is Linux Mint 18 (Sarah) with the 4.12.4-041204-generic kernel.

It seems there isn’t a clear answer on how to fix this issue. I attached the XML (in text format) and also my logs. I’ve tried different versions have the same file and keep getting the same error. I don’t know where to begin in trying to figure this out.

Plex Media Server Logs_2018-09-19_20-56-12.zip (4.7 MB)

859834.txt (2.8 KB)

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